Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deyana Iliev

Human Resources
Johannesburg

Summary

Dynamic Human Resources Manager with a proven track record, excelling in staff management and employee relations. Enhanced retention through innovative talent strategies and streamlined onboarding processes. Adept in MS Office, I foster collaboration and compliance, ensuring a positive workplace culture while aligning HR initiatives with business objectives.

Overview

4
4
years of professional experience
1
1
Certification
3
3
Languages

Work History

Human Resources Manager

Bold Connect
09.2024 - 03.2025
  • Facilitated open communication channels between employees and management by conducting regular staff meetings.
  • Facilitated onboarding sessions and on-the-job training for new hires, strengthening employee job position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.

Execution Specialist

Tradeway Promotions
02.2024 - 07.2024
  • Collaborated with hiring managers to identify top talent aligned with organizational needs.
  • Conducted seamless onboarding experiences for new hires, including relevant paperwork, benefits enrollment and orientation.
  • Collaborated with finance department to ensure payroll administration and accuracy.
  • Processed monthly payroll for 150+ employees, ensuring timely and accurate payments.
  • Maintained confidential employee records by developing a streamlined digital filing system that enhanced accessibility and compliance.

Human Resources Manager

Hono Transport Logistics
09.2022 - 06.2023
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Facilitated open communication channels between employees and management by conducting regular staff meetings.
  • Facilitated onboarding sessions and on-the-job training for new hires, supporting employee job position knowledge and skillset.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.

Merchant Activator

Quantanite
11.2021 - 08.2022
  • Utilized excellent communication skills to resolve customer complaints promptly and professionally.
  • Onboarding potential merchants with accurate information and structure suitable for the merchants, customers and company.
  • Streamlined inventory management tasks for increased efficiency and accuracy.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.

Customer Service Representative

MTN
05.2021 - 10.2021
  • Resolved customer complaints via Email and Social Media.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Human Resources Management

University of Johannesburg
Johannesburg, South Africa
04.2001 -

Skills

Staff management

Recruitment

Leadership development

Employee relations

Ms Office

Certification

* Labour Law in the Workplace (Seesa), 2022
 * Initiator and disciplinary Procedures (Seesa), 2022
 * Trade Unions and Strike Management (Seesa), 2022
 * Occupational Health and Safety (Seesa), 2022
 * Junior Management (Seesa), 2022
 * Leadership and Mentoring (Seesa), 2022


Timeline

Human Resources Manager

Bold Connect
09.2024 - 03.2025

Execution Specialist

Tradeway Promotions
02.2024 - 07.2024

Human Resources Manager

Hono Transport Logistics
09.2022 - 06.2023

* Labour Law in the Workplace (Seesa), 2022
 * Initiator and disciplinary Procedures (Seesa), 2022
 * Trade Unions and Strike Management (Seesa), 2022
 * Occupational Health and Safety (Seesa), 2022
 * Junior Management (Seesa), 2022
 * Leadership and Mentoring (Seesa), 2022


09-2022

Merchant Activator

Quantanite
11.2021 - 08.2022

Customer Service Representative

MTN
05.2021 - 10.2021

Bachelor of Arts - Human Resources Management

University of Johannesburg
04.2001 -

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Deyana IlievHuman Resources