Microsoft Excel
Michiel Nel
Commercial And Operations Director
Pretoria
Summary
Highly organised and detail-oriented Executive with with strong business acumen and dynamic leadership skills. Energetic professional offering executive presence coupled with outstanding methods for business efficiencies and growth. Multitasking Commercial Director with a background developing recommendations that drive strategic growth.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Commercial Director
FIO Learning And Development
09.2022 - Current
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
- Conducted research to develop detailed business plans for commercial opportunities and expansion.
- Provided local market insight and identified trends.
- Analyzed sales data and developing strategies and action plans.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Managing Executive / Founder
DEWETNEL CONSULTING
09.2017 - Current
- Provided consulting to GLG (https://glginsights.com) and Atheneum (https://www.atheneum.ai)
- Provided consulting services to improve business strategy, customer experience, and process efficiencies
- Used business tools (e.g., Business Model Canvas, PESTEL, Current / Desired state analysis) to drive clients towards documented business strategy with clear action plans
- Helped customers to identify and repair 'broken threads' (inefficiencies) in their operations
- Identified and recommended improvements to grow revenue or reduce cost by at least 10%
- Constructed automotive solutions for Short-Term Insurance clients: Designed products and integrated them with existing operations, developing solution-focused software; set up back-office operations.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Developed bottom-up forecasting plans for territory, addressing sales goal attainment.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established organizational mission statement through extensive collaboration and review.
- Directed technological improvements, reducing waste and business bottlenecks.
- Devised and presented business plans and forecasts to board of directors.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Oversaw business-wide changes to modernize procedures and organization.
- Formulated and executed strategic initiatives to improve product offerings.
Managing Director - Consultant
GAZTRON (PTY) LTD
03.2021 - 03.2022
- Lead a start-up venture focused on Alternative Fuel Solution Technology for passenger and commercial vehicles
- Designed and planned business strategy
- Acquired new clients, managed stakeholder relations and grow business
- Successfully conducted an S12J fundraising event to the value of ZAR18,000,000.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
Consultant / General Manager
BABCOCK INTERNATIONAL GROUP
04.2018 - 11.2020
- Managed Supply chain, import, warehousing, and distribution of DAF heavy commercial vehicle parts
- Managed procurement and in-house vehicle telematics departments
- Reviewed processes in Supply Chain, Procurement and Service and Maintenance departments
- Identified and implemented process improvements that increased productivity and reduced errors
- Maximized use of software applications and reduced dependencies on manual processes
- Lead the project to procure and implement National Breakdown Support call-Centre
- Received Service Dealer of The Year awarded by DAF in Eindhoven.
- Renegotiated outsourcing contracts to save considerable costs.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Created monthly forecast templates and resource management allocations for approved projects.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with cross-functional teams to develop innovative solutions.
- Developed and implemented strategies to increase sales and profitability.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
General Manager
CTRACK
10.2016 - 08.2017
- Plan and execute strategy of the Consumer Business Unit
- Manage team of senior managers responsible for supply chain, analytics, operations, and growth
- Budget setting, forecasting and actual financial performance of the business unit, contact center operations, contract review and negotiations, process review, business development and key account management.
Head of Motor Warranty – UK and Europe
INNOVATION GROUP PLC
01.2015 - 10.2016
- Designed International Group strategy for automotive mechanical care solutions
- Designed new business concepts to function in multiple international territories backed by central shared services and operations
- Conducted market research and analysis; created the business case, and successfully pitched the business concept to the board of Directors
- Lead project to implement new business making use of a project manager in Germany, and coordinating agile teams in the UK, Ukraine, and South Africa
- Designed products, and integrated processes with existing systems and operations; set up back-office operations; Lead the design and development of a new software application that enabled client-facing activities in the host country and back-office operations in South Africa
- Successfully introduced business to clients in the UK (WhoCanFixMyCar.com), Germany (AON; Bosch), and Belgium (Toyota Motors Europe)
- Assessment of client needs and solution design; Networking with decision-makers and, Establishing sustainable relationships with stakeholders
- Negotiated with clients to determine contract terms and commercial aspects of business.
Executive Director
THE SOUTH AFRICAN INSURANCE CRIME BUREAU
07.2012 - 12.2014
- Served as Executive Director on the SAICB Board of Directors
- Responsible for Business Development, Marketing, Communications, IT, Legal, Finance and HR
- Project owner for the first South African Insurance industry fraud detection software implementation in partnership with SAS analytics
- Source and acquire appropriate software application; develop fraud detection business rules; ensure high security centralised data warehousing; map new processes and integrate with existing operational capabilities)
- Accountable to Board for financial management and financial performance
- Compiled proposals, presented to and acquired new clients – Membership growth of 12% to 15% year on year.
Managing Executive – Automotive
INNOVATION GROUP (PTY) LTD
04.2003 - 06.2012
- Designed and executed strategy of the Automotive business unit
- Improved operational efficiencies through new technology and continuous process re-engineering
- Integrate 4 vertical business units into single mechanical care unit to attain economies of scale and process efficiencies
- Lead the design and implementation of South African first, self-billing, auto-validation claims management system that reduced cost by multiples of 10 and increased profit by more than 20%
- Accountable for financial performance of the business unit
- Report to Exco on budget, forecast and variances
- Achieved consistent year-on-year growth greater than 15% (PBIT)
- Contract review and negotiation with clients (e.g., Ford Motor Company SA, Toyota Motors SA)
- Constructed industry-leading, financial projection model in partnership with Deloitte Actuarial and Information Services to mitigate risk due to variables that affected the claim fund
- Lead team of Senior Managers and staff complement of more than 100 employees
- Accountability and management oversight of inbound call centre, to perform claim validation and authorisation, claim payment and customer care functions
- Designed solutions and industry-leading new products
- Compiled proposals and presented to and acquired new clients.
Education
Senior Management Development Programme - Business Strategy
University of Stellenbosch Business School
Johannesburg 05.2020 - 05.2020
Executive Development Programme (75% complete) -
Cranfield University
Cranfield University UK 02.2011 - 01.2012
B. Com Law (with Financial Accounting) -
University of Pretoria
Pretoria South Africa 01.1994 - 01.2001
Skills
Design innovative SolutionsSales / Business growthData analytics & Financial modellingMotivate teams to Deliver and ChangeAnalyse data to support Decision-making
Project Coordination
Contract Negotiation
Contract Management
Financial Management
Partnership Development
Strategic Planning
Negotiation
Business Planning
Client Relationships
Budget Management
Operations Management
Project Management
Mentoring and training
Operations management
Strategic planning
Problem solving skills
Staff Management
Employment law
Budgeting
Effective leader
Accomplishments
- Designed and founded a Start-up business unit in the UK and opened a new revenue stream of +/-GBP400,000 in Y2
- Achieved consistent EBITDA growth of 15%+as Managing Executive: Automotive
- Led the team that implemented the first South African, Insurance Fraud detection software for the Short-Term Insurance Industry.
Technology
MS Word, MS Excel, MS PowerPoint, MS Outlook, Insurance Claim and Policy Administration Software, Dealer Management System (Evolve), SQL, Data Warehousing, BI Software, Moodle Learning Management System, Articulate 360
Personal Information
Nationality: South African
References
Available on Request
Software
Microsoft Word
Microsoft Powerpoint
Articulate Rise
Articulate Storyline
SQL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Commercial Director
FIO Learning And Development
09.2022 - Current
Managing Director - Consultant
GAZTRON (PTY) LTD
03.2021 - 03.2022
Senior Management Development Programme - Business Strategy
University of Stellenbosch Business School
05.2020 - 05.2020
Consultant / General Manager
BABCOCK INTERNATIONAL GROUP
04.2018 - 11.2020
Managing Executive / Founder
DEWETNEL CONSULTING
09.2017 - Current
General Manager
CTRACK
10.2016 - 08.2017
Head of Motor Warranty – UK and Europe
INNOVATION GROUP PLC
01.2015 - 10.2016
Executive Director
THE SOUTH AFRICAN INSURANCE CRIME BUREAU
07.2012 - 12.2014
Executive Development Programme (75% complete) -
Cranfield University
02.2011 - 01.2012
Managing Executive – Automotive
INNOVATION GROUP (PTY) LTD
04.2003 - 06.2012
B. Com Law (with Financial Accounting) -
University of Pretoria
01.1994 - 01.2001