DEVON JULIES

• Operate in a fast-paced, high-volume retail and fintech environment focused on customer service, operational efficiency, and revenue growth.
• Maintain accurate daily administrative processes, reconciliations, and transactional records.
• Ensure compliance with internal controls, policies, and reporting standards.
• Support smooth daily operations in a deadline-driven environment.
• Manage stock levels through product movement tracking and demand awareness.
• Support stock counts, merchandising accuracy, and replenishment processes.
• Reduce stock losses through disciplined stock control procedures.
• Monitor daily and monthly sales performance to identify trends and opportunities.
• Use reporting insights to support product performance and decision-making.
• Track commission-based products and revenue streams accurately.
• Deliver excellent customer service, increasing repeat business, and loyalty.
• Upsell products effectively while understanding customer needs.
• Resolve queries efficiently under pressure.
• Support store leadership in achieving targets, and maintaining standards.
• Assist with onboarding and guiding new team members.
• Contribute positively to a high-performance team culture.

Key Achievement:

🏆Certificate of Excellence – Customer Service (2024).