Devon Borchardt
Hospitality/Sales/Entertainment
Wilderness,George
Summary
Dynamic and results-driven professional with extensive experience in customer service and guest relations management at Bossa Restaurant. Proven ability to enhance customer satisfaction through attentive service and effective communication. Skilled in order accuracy and inventory control, consistently optimizing operations to drive efficiency and foster loyalty.
Overview
11
11
years of professional experience
Work History
Waiter
Bossa Restaurant
11.2024 - 02.2025
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Junior Manager
Spur Restaurant
Cape Town
01.2023 - 06.2024
- Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
- Cultivated strong relationships with clients through excellent communication and service quality, fostering long-term loyalty.
- Streamlined office operations for increased efficiency and reduced overhead costs.
- Negotiated favorable contracts with vendors or suppliers, ensuring cost-effective procurement of goods or services.
Waitron
Girls on the Square
Wilderness
03.2019 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
General Worker
Oysters R Us
02.2014 - 01.2019
- Quality Control preparation of oysters.
- Educating Customers on oysters and intricate tank system.
- Upselling food to pair with oysters.
Education
GED -
American Online Schooling
Remote 04.2001 -
Assistant Chef
Francois Ferreira Academy
George Airport Road06-2020
STCW
Maritime Safety Training And Development
04.2001 -
Skills
Customer service
Guest relations management
Order accuracy
Customer service
Hiking,Reading,Art
I enjoyment the relaxation of the outdoor, the freedom of mind in reading and the creative outlet of art.
Timeline
Waiter
Bossa Restaurant
11.2024 - 02.2025
Junior Manager
Spur Restaurant
01.2023 - 06.2024
Waitron
Girls on the Square
03.2019 - 09.2022
General Worker
Oysters R Us
02.2014 - 01.2019
GED -
American Online Schooling
04.2001 -
STCW
Maritime Safety Training And Development
04.2001 -
Assistant Chef
Francois Ferreira Academy
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