Deveshan Moodley
VoIP & Fibre Installations Manager
Durban
Summary
I am a young motivated individual who seeks challenges out there in
Fast dynamic working world.
Even though my strongest professional skills are in the information
Technology & telecommunications industry, but I am capable of doing just about anything!
I have excellent interaction skills towards people & communication.
Fluent english is not a problem for me.
I come from a trained professional formal background where
Presentation in appearance & in my work are utter most important to me
Give me any product or any idea & I will make sure it is taken care of with pride!
Support & service is where I take things to the next level!
"Give customers what they want " is what I live by.
I always thrive for the best or nothing!
Words are just something that you read, but put me out there &
Watch my actions speak louder than just words
#proof_is_in_the_pudding
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work History
IT, VoIP & Fibre Installations Manager
Your Communications (Pty) Ltd
Durban
10.2017 - Current
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Collaborated with vendors to identify best options for optimizing network performance.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Created VPN infrastructure and allowed for secure remote connections.
- Integrated data, voice and video networks for use in multi-site installations.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Established robust infrastructure and data capacity for new applications.
- Assisted with implementation and support of network monitoring tools.
- Provided detailed network diagrams and procedural guidelines.
- Performed Installations, Integration & troubleshooting for Yeastar, Netgear, Mikrotik, Grandstream, Ubiquit, Cambium Radio Equipment & Yealink VoIP Phones
- In charge of Ricoh Multifunction Printer troubleshooting & installations
- Head of IT Department SLA of company clients
- VoIP & Fibre Solutions Architect
IT Systems Administrator
Pulse Holdings (Pty) Ltd
Durban
05.2016 - 09.2016
- Orchestrated integration and communication of software upgrades.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Attended meetings to deliver status reports to key stakeholders.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Configured and tested Windows Server operating systems with roles features.
- Mentored employees and offered constructive feedback for performance improvement.
- Developed modification program to determine compatibility with various software.
- Integrated and updated software products to boost system compatibility.
- Implemented internet and intranet applications on multiple platforms.
- Diagnosed and resolved hardware and software issues.
- Identified and resolved network congestion issues and bottlenecks.
- Designed and evaluated WAN and LAN connectivity technologies.
- Developed and documented network policies, procedures and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Devised scripts and automation tools to improve system efficiency.
- Researched and recommended new technologies and strategies for improving system performance.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Performed network security design and integration duties.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Keridge Back Office System support on site
- Pastel Payroll installation & support
- VPN Administering of work employees
- Server policies of various employee, employment level
- Weekly diagnostic report of Internet usage & abuse in work environment
Head Technician
Odyssey Point Of Sale
Durban
08.2011 - 05.2016
- Organized work to meet demanding production goals.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service calls.
- Addressed routine equipment maintenance according to established schedule.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested components and systems to evaluate performance and identify concerns.
- Remote & Onsite POS technical support
- Hardware & Software troubleshooting of: Printers, Hand Help peripherals, Touch screen equipment, All in one units, Weight Scales
- Microsoft Installation & troubleshooting
- Hardware assembling of POS equipment
- Installation & Training of Time & Attendance units
Education
High School Diploma -
Dr AD Lazurus Secondary
Durban, South Africa 01.2003 - 12.2008
Diploma - Information Technology
Durban University of Technology
Durban, South Africa 01.2009 - 12.2011
Certificate - System, Networking, And LAN/WAN Management
Damelin
Durban, South Africa 01.2014 - 05.2014
Certificate - Computer Systems Networking And Telecommunications
Damelin
Durban, South Africa 06.2014 - 11.2014
International Certificate (MTCNA) - Mikrotik Certified Network Associate
Miro Academy
Durba, South Africa 09.2022 - 09.2022
Skills
IT maintenance
VoIP phone system knowledge
Supporting VoIP
IT Management
IT support
IT Security
Remote IT Implementation
Firewall management tools
Strong troubleshooting skills
Software load balancer expertise
Networking and routing protocol expertise
Remote work support
SNMP monitoring
Technical infrastructure upgrades
Network security architecture
LAN switching technologies
Fixed wireless networks
Packet trace analysis
Microsoft Office proficiency
IP Services
VLAN aggregation
Network device monitoring
IT best practice framework expertise
Network architecture understanding
MPLS VPN implementation
Network Troubleshooting
DNS implementation
DDoS prevention
Verbal and written communication
Effective communication
QoS/CoS expertise
MPLS routers
Enterprise WiFi management
IP address structure
Layer-2/3 protocols
WAN Acceleration technologies
Professional communication
Timeline
International Certificate (MTCNA) - Mikrotik Certified Network Associate
Miro Academy
09.2022 - 09.2022
IT, VoIP & Fibre Installations Manager
Your Communications (Pty) Ltd
10.2017 - Current
IT Systems Administrator
Pulse Holdings (Pty) Ltd
05.2016 - 09.2016
Certificate - Computer Systems Networking And Telecommunications
Damelin
06.2014 - 11.2014
Certificate - System, Networking, And LAN/WAN Management
Damelin
01.2014 - 05.2014
Head Technician
Odyssey Point Of Sale
08.2011 - 05.2016
Diploma - Information Technology
Durban University of Technology
01.2009 - 12.2011
High School Diploma -
Dr AD Lazurus Secondary
01.2003 - 12.2008