Summary
Overview
Work History
Education
Skills
PERSONAL DETAILS
Timeline
Generic

Deveshan Naicker

Johannesburg

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

25
25
years of professional experience

Work History

Head of Channel - Africa

Zebra Technologies
04.2020 - Current
  • Leading a channel team across Africa
  • Developing and implementing channel strategies to reach target markets and maximize revenue, including identifying potential partners and assessing their fit.
  • Building and maintaining strong relationships with channel partners, ensuring they are supported and motivated.
  • Providing partners with the necessary tools, training, and resources to effectively sell the company's products or services.
  • Setting and managing sales targets for each channel partner, monitoring performance, and providing feedback.
  • Collaborating with marketing teams to develop channel-specific marketing campaigns and ensure partners are well-versed in marketing strategies.
  • Analyzing sales data, identifying trends, and generating reports to inform channel strategy and performance.
  • Negotiating terms and conditions with partners, managing contracts, and ensuring compliance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Senior Account Manager

Zebra Technologies
12.2015 - 03.2020
  • Developing and adapting advanced sales strategies to a list of multi-national and global accounts
  • Creating strategic customer partnerships that include the entire Zebra ecosystem
  • Providing input into the development of customer solutions
  • Following multi-business protocols to drive products and solutions into the specified operational verticals/segments within South Africa
  • Ability to lead others in their development, which provides input to policies and practices
  • Solving complex problems to create unique solutions is used across the business in similar situations
  • Ability to lead problem resolutions by identifying appropriate resources and developing contingency plans
  • Ability to work within a global organization that leads semi-formal teams or significant portions of a large permanent team
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Developed deep knowledge of customer businesses and relationships to company objectives.
  • Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Account Executive - Africa

Meridium International – a GE Company
05.2013 - 12.2015
  • Determine and execute sales process and strategy for new and existing customers within the South African and African target segment.
  • Develop and deliver compelling value propositions based on ROI cost/benefit analysis
  • Ensure all services offerings (e.g. Strategic Services, Implementation Services, Training Services, Cloud Services and Support Services) are incorporated appropriately into the proposal with compelling value messages. Includes Managed Services in deals where appropriate.
  • Identify business plan and strategy, key decision makers, key performance indicators, and budget constraints within each sales cycle and plans and executes appropriately.
  • Served as a resource for customer references and provides strategic customer insight including current state of business, additional business opportunities, and challenges faced by the customer
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Achieved or exceeded company-defined sales quotas.
  • Set and achieved company defined sales goals.

Account Manager

Oracle Corporation
07.2011 - 04.2013
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.

Senior Sales Executive

Business Connexion – Q Data Dynamique
12.2009 - 06.2011
  • Self-generating new business opportunities through focus on particular verticals, business drivers, and market trends
  • Selling product solutions against customer opportunities in the Government, Public and Private sector industry
  • Developing and retaining customers in order to sustain an increase in market share and revenue growth
  • Regularly arranging and attending onsite customer meetings to ensure continued satisfaction with product/service delivery and identifying additional sales opportunities
  • Building and managing a sales pipeline, utilising Seibel CRM software for account management and providing revenue forecasts
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
  • Exceeded sales targets by effectively managing a diverse portfolio of products and services.
  • Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
  • Utilized multiple marketing strategies to improve profitability.
  • Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
  • Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
  • Established long-lasting relationships with key clients through effective account management and consistent communication.
  • Facilitated relationships with target accounts through implementation of proven networking methods.
  • Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
  • Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.

Account Executive / Business Development Executive

Business Connexion - Accsys
08.2008 - 11.2009
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company's reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Delivered compelling product demonstrations, clearly articulating features and benefits tailored to each prospect's business needs.
  • Optimized sales pipeline management, ensuring a steady flow of opportunities through careful planning and follow-up activities.

Sales and Merchandising Representative

Advance Channel Technologies
05.2007 - 07.2008
  • Improved inventory management through meticulous tracking and organization of merchandise stock.
  • Collaborated with store managers to implement effective merchandising strategies that increased revenue generation.
  • Assisted in training new team members on proper merchandising techniques, fostering a culture of excellence within the team.
  • Streamlined product ordering process by analyzing sales trends and adjusting orders accordingly for optimal inventory levels.
  • Enhanced customer satisfaction with personalized assistance, helping them find the perfect merchandise for their needs.
  • Negotiated favorable terms for product placements that drove increased sales results at key accounts or locations within stores.
  • Maintained consistent communication with vendors to ensure timely delivery of products and resolve any issues promptly.
  • Optimized in-store experience by maintaining a clean, organized, and visually appealing store environment.
  • Boosted sales performance by creating eye-catching merchandise displays and promoting key products.

Contact Centre Supervisor

SAP AFRICA
02.2006 - 04.2007
  • Supervised 5 Customer Service Agents in providing excellent customer service to callers requiring assistance
  • Working with Business Development staff regarding the sales of a range of solutions
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.

Call Centre Team Leader

Dimension Data
12.2003 - 01.2006
  • Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
  • Prioritized team and individual goals to effectively achieve business objectives.
  • Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
  • Maintained accurate records of team metrics and performance data, using insights to drive continuous improvement efforts across the call center operation.
  • Communicated frequently and openly to motivate team members and drive goal achievement.
  • Coached team members regarding call strategy to effectively reach targets and foster customer retention.
  • Participated in brainstorming sessions, providing feedback and executing new tactics to improve campaign and agent performance.
  • Championed process improvements within the team, streamlining workflows and increasing overall efficiency.
  • Provided knowledge and resources to prepare each team member for success and top performance.

Internal and External Sales Representative

Sirtronic Distributor
05.2002 - 11.2003
  • Cellular sales: cellular accessories, cellular repair equipment and cellular spares
  • Proactively identified new business opportunities by researching market trends and competitor activities.
  • Participated in industry trade shows, conferences, and networking events to expand professional network and increase brand visibility.
  • Utilized CRM software to manage prospect pipeline, track sales progress, and maintain detailed records of client interactions.
  • Established a trusted advisor status among existing clients leading them to refer new business opportunities regularly.
  • Delivered exceptional customer service by providing prompt resolutions to inquiries or complaints from clients.
  • Established new accounts through cold calling and personal visits to potential customers.

Telesales Consultant

Pactel Telecommunications
02.2000 - 01.2002
  • Maintained accurate records of customer interactions using CRM software for improved tracking and follow-up activities.
  • Provided comprehensive product information to prospective clients, leading to informed decision-making and increased sales conversions.
  • Demonstrated resilience and persistence in overcoming challenges, maintaining a positive attitude and unwavering commitment to achieving sales targets.
  • Developed rapport with customers through active listening, understanding their needs, and offering relevant solutions.
  • Completed daily and weekly sales reporting using assigned tools.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.

Education

Program For Management Development - Business Environment, Operational Effectiveness, People and Performance Management, Effective Execution, Business Finance for Managers, Managing the Art of Innovation, Business Strategy

GIBS – Gordons Institute of Business Science
Johannesburg
12.2019

High School Diploma -

Meadowlands Secondary School
Durban,South Africa
01-1999

Skills

  • Sales Management
  • Channel Management
  • Marketing Management
  • Leading a global team
  • Teamwork and collaboration
  • Pastel
  • Avaya
  • Problem-solving
  • Time management
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Problem resolution
  • Verbal communication

PERSONAL DETAILS

Home Language: English
Other Languages: Afrikaans and Zulu

Timeline

Head of Channel - Africa

Zebra Technologies
04.2020 - Current

Senior Account Manager

Zebra Technologies
12.2015 - 03.2020

Account Executive - Africa

Meridium International – a GE Company
05.2013 - 12.2015

Account Manager

Oracle Corporation
07.2011 - 04.2013

Senior Sales Executive

Business Connexion – Q Data Dynamique
12.2009 - 06.2011

Account Executive / Business Development Executive

Business Connexion - Accsys
08.2008 - 11.2009

Sales and Merchandising Representative

Advance Channel Technologies
05.2007 - 07.2008

Contact Centre Supervisor

SAP AFRICA
02.2006 - 04.2007

Call Centre Team Leader

Dimension Data
12.2003 - 01.2006

Internal and External Sales Representative

Sirtronic Distributor
05.2002 - 11.2003

Telesales Consultant

Pactel Telecommunications
02.2000 - 01.2002

Program For Management Development - Business Environment, Operational Effectiveness, People and Performance Management, Effective Execution, Business Finance for Managers, Managing the Art of Innovation, Business Strategy

GIBS – Gordons Institute of Business Science

High School Diploma -

Meadowlands Secondary School

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Deveshan Naicker