DEVESH MAHARAJ
NEWCASTLE
Summary
Parts Advisor with strong customer service, product knowledge and stock control skills. Handles quotes, orders, returns and trade counter support with accuracy. Builds clear communication between customers, suppliers and workshop teams.
Overview
3
3
Languages
17
17
years of professional experience
Work History
Parts Advisor
NTT NISSAN
newcastle, South Africa
11.2011 - Current
- Managed trade and retail counter, providing expert product knowledge on different brand parts to highlight and compare benefits and features.
- Liaised between customers and mechanics, ensuring clear communication of parts requirements and availability.
- Provided technical advice and support to customers, helping them understand the function and compatibility of parts.
- Ordered parts from suppliers based on Service Department and customer requests.
- Picked, packaged and organised distribution of parts for customer orders, enhancing smooth delivery and organised transaction.
- Produced quotes, collected payments and provided invoices for purchase of parts, delivering reasonable prices.
- Resolved customer complaints regarding parts, offering replacements or refunds to maintain high service standards.
Parts Advisor
FED NISSAN
newcastle, South Africa
07.2009 - 11.2011
- Assisted customers in selecting the correct parts for their vehicles, enhancing customer satisfaction and loyalty.
- Advised customers on product range, pricing, delivery options, warranties, and usage, contributing to informed purchasing decisions.
- Managed processing of orders for parts and accessories efficiently. for parts and accessories, utilising computerised systems for accuracy and efficiency.
- Met sales targets through proactive promotion and excellent customer service.
- Took stock of products and updated inventory records with new totals.
- Operated register to process payments via cheque, cash and cards.
- Replenished stock and organised displays, enhancing visual appeal and accessibility of products.
- Maintained neatness of shelves by organising products systematically., clean and organised through visual merchandising.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
Education
Certificate of Higher Education - BOILERMAKER
ST OSWALDS SECONDARY SCHOOL
Newcastle, KZN01-2005
Skills
- Parts knowledge
- Parts ordering
- Parts cataloguing
- Parts order picking
- Parts return processes
- Inventory control
- Efficient stock control
- Stock control systems
- Team Leadership
- Technical liaison
- Client management
- Client communication
- Client Relationship Management
- Sales support
- Trade counter service
- Point of sale
- Cash management
- Microsoft Excel inventory
- Problem solving
- Relationship management
- Relationship building
- Time-management
- Multitasking efficiency
- Decision making
- Inspection techniques
- Vehicle repair knowledge
- Warranty processing
- Cleanliness protocols
- Active listening
- Patience and empathy
- Service excellence
- Team Leadership
- Technical liaison
- Forecasting sales
- Part identification
- Forecasting sales
- Vehicle repair knowledge
Languages
English
First Language
Afrikaans
Upper Intermediate
B2
Zulu
Beginner
A1
Interests
- drawing
- Hiking & Camping
- Hiking & Camping
- Water Sports
- Fishing
- Cricket
- Soccer
Timeline
Parts Advisor
NTT NISSAN
11.2011 - Current
Parts Advisor
FED NISSAN
07.2009 - 11.2011
Certificate of Higher Education - BOILERMAKER
ST OSWALDS SECONDARY SCHOOL