Devendren Naidoo
General Manager
Johannesburg,GP
Summary
Proven leader at KZN Commercial Parts, adept in customer relationship management and statistical forecasting. Spearheaded initiatives that significantly enhanced operational efficiency and team performance, leading to a marked increase in client satisfaction and retention. Excelled in fostering stakeholder partnerships and driving competitive market positioning through innovative strategies and keen market insights. Goal-oriented manager with distinguished experience in Transport Refrigiration industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over 16-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
18
18
years of professional experience
Work History
Commercial Manager
KZN Commercial Parts
01.2007 - Current
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
- Increased employee retention rate by creating professional development programs.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Built relationships with clients to establish new contracts.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Maintained an up-to-date understanding of industry trends and regulatory changes which informed strategic decisionmaking.
- Developed strong partnerships with key stakeholders, fostering collaboration to achieve shared goals.
Education
High School Diploma -
Merebank Secondary School/Depertment of Education
Durban 04.2001 -
Skills
Customer Relationship Management
Statistical forecasting
Product Management
Key Account Management
Sales Support
Team Training
Competitive Analysis
Report Generation
Market Trends
Proposal Development
Timeline
Commercial Manager
KZN Commercial Parts
01.2007 - Current
High School Diploma -
Merebank Secondary School/Depertment of Education
04.2001 -
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