Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Secondary Education
Computer Skills Literacy
Softline Vip Skills
Softline Vip Module Experience
Personal Strengths Skills
Internship Work Exposure
Department
Period In Service
Computer Packages Used
Full Names
Current Job Status
Cell Phone Number
Physical Address
Ethnic Group
No Of Dependants
Personal Information
Hobbies And About Me
References
Reading, swimming, listening to music and Bollywood movies/Korean series. Mummy and me time with my
Timeline
Generic
Deveda Williams

Deveda Williams

Payroll Administrator
Johannesburg

Summary

I am hardworking, a quick learn and self-effective. I can lead by example and am dedicated to task. I can work in a team as well as alone. I am motivated and trustworthy. I can adjust the any circumstance and work well under pressure. I have a good ear for listening and can do any task that I am presented with from start to finish. No challenge is too great for me to handle. Work on SAGE VIP Premier Payroll (customized payroll for 10 years) Integrity Payroll 2 years 6 months Nutun PeopleWare (2 months – recent upgrade)

Overview

14
14
years of professional experience
1
1
Language

Work History

Senior Payroll Administrator

Frame Leisure Trading
11.2020 - Current
  • Full Payroll function working on Integrity payroll
  • Capture new contracts, Capture contract renewals, Capture terminations, Termination leave calculations, Capture AOD and staff uniforms deductions, Process manual payments, Payroll salaries, 3rd Party payments, Salary queries, Maternity leave, Complete UI19 and all UIF related doc, Certificate of Service, Retrenchment package calculations, Processing overtime.
  • Payroll filing: Contracts or any documents relating to staff
  • May 2023 we went on to a new payroll system called Peopleware with Nutun
  • Same full payroll processing as per the above.
  • Calculated payroll deductions by accurately using Peopleware and processed payroll to meet preset requirements.

Payroll Tier 3 Support

IBM South Africa (Pty) Ltd
03.2010 - 03.2020
  • Started as a Payroll administrator, full end to end processing verification and completing payroll binder for final sign off
  • Moved to Team leader role on Africa countries in 2012
  • In 2013 moved to Tier 3 support, providing, and assisting the Payroll Delivery Team in Budapest, Hungary
  • Tier 3 Duties: Change Management Process, Ensuring that all system changes are accurately tested and implemented to Production, Audit request are actioned within 24hr period, Assist delivery team with queries that they cannot solve, Postage of the General ledger to internal GLIM system, Generate and upload Africa benefit reports on AON Portal, Asset with projects from a Payroll technical point of view, Closely monitor and play an active part in the annual tax filing for Africa payrolls, Complete/Sign+Stamp UIF forms for maternity leave and other UIF reason
  • Duties - Payroll Admin: Loading new hire employees, Load all input into payroll according to the process, Ensure that the data I am entering to VIP is correct, Ensure that my manual payments are correct and given on time, Ensure that should I have any query that is above my knowledge to ask for help immediately, Run monthly recons are completed such as Headcount reconciliation between VIP and HR Data from WorkDay, Adhere to turn around time to respond to employee queries as our SLA time is 48 hrs, Ensure that I give 100% to all payroll related issues, Manage customer relationship to ensure customer expectations within contract are met, Meet Individual HR, Payroll and Disbursement SLA's, Completion on a timely and quality basis of all basic administrative responsibilities, Ensure timely and accurate processing of all employee, Attention to detail, Run monthly uFiling reporting and import into uFiling system, Provide my VIP skills to any payroll projected I’m assist with, Was part of the workday implementation project when we changed HR system, from a VIP testing point of view.

Contact Centre Information Specialist

IBM South Africa (Pty) Ltd
- 02.2010
  • Taking inbound calls within the main call centre, Spend majority of time taking high volume inbound calls in the Tele utility centre, Utilize support groups as applicable and or conference call setup, Ensure national Tel utility database and local calls directory is current, Assumes additional responsibilities such as RSVP, Voice mail retrieval, Security checks, Business Controls, General information updates, Log calls on the Logit System, Resource management, Punctuality, Teaming.

Education

Skills

Resolving Payroll queries

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Roles And Responsibilities

Taking inbound call within the main call centre . Spend majority of time taking high volume inbound calls in the Tele utility centre. Utilize support groups as applicable and or conference call setup. Ensure national Tel utility database and local calls directory is current. Assumes additional responsibilities such as RSVP: I own the RSVP task id. I load all events on the database. Ensure that the team is aware of the requirements for an event and has all updated and new invites/events and event index. Ensure that the data quality is always up to standard. To meet the SLA requirements within 2 hours or less. I also serve as a stand-in for the Task ID's below: IBM4YOU, Business Centre, Shop Specialist, Shop Education, Partnerline. Voice mail: Retrieve the daily after-hours voice mail. Keep records on file for the weekly totals of the voice mail. Security: Before and after-hours security checks. Make sure that all comply with security standards. Work Station Security Tool. Business Controls: Training new hires on Security process such as Bomb threat Evacuation, Disaster Recovery Plan. Ensuring that desktop procedures and processes are periodically reviewed and updated. Adhering to the workplace security regulations and record management regulations. I ensure that all my monthly Work Stations checks are done. All information is documented in the Team Room. I always try to achieve an overall adherence of 100%. All information is documented in the Team Room. Deliver a strong Business control posture by passing all corporate audit. General information: I update our Team Room on a regular basis. Log calls on the Logit System. For every call answered there must be a call logged. Resource management: I ensure that resource is done and that all activities are updated in the daily resource/diary. Punctuality: That I'm always on time for my Shift. Teaming: That the team is always updated with all activities. Summary: Spends majority of time taking high volume inbound calls in a call centre environment. Forwards highly complex calls to the appropriate knowledgeable source. Takes ownership for and closes the loop, ensuring customer satisfaction.

Secondary Education

Grade 12, 2002, Rand Girls High School, English, Afrikaans, History, Biology, French and Geography

Computer Skills Literacy

Yes, Good, Great, Great, Good, Premier (Great), Good, Good

Softline Vip Skills

10 years, Full end to end for VIP Premier

Softline Vip Module Experience

ODBC, Excellent – create and generate reports, Good – create and import batches, Good – generate reports

Personal Strengths Skills

  • Strong communication & interpersonal skills
  • Problem Solver
  • Adaptable / Flexible
  • Attention to Detail
  • Ability to multitask and meet deadlines
  • Accountable
  • Excellent administration skills
  • Loyal
  • I have knowledge of call centre
  • I have knowledge as a payroll administrator
  • I have knowledge as a payroll team leader

Internship Work Exposure

Due to the nature of the business I was required to travel to Budapest, Hungary. 2011 – Payroll Transition from South Africa to Budapest ensured a smooth transaction. 2012 Payroll Transition for Africa Countries from South Africa to Budapest. 2013 Assist during the South African Corporate Audit 2014 Tier 3 training and Africa TYE assistance. 2015 Tier 3 testing for deployment of Workday and the impact on VIP. After being Retrenched due to Job Redundancy. I started at Frame Leisure Trading also known as The Cross Trainer, which is in the Retails industry.

Department

IMBP CRM

Period In Service

09/01/05 to 02/28/10

Computer Packages Used

Reason for leaving: Moved departments, career growth

Full Names

Deveda Catherine

Current Job Status

Employed

Cell Phone Number

084 609 0088

Physical Address

29 Millar Street, Sophiatown, Johannesburg, 2092

Ethnic Group

Coloured

No Of Dependants

1

Personal Information

  • ID Number: 840912 0138 08 1
  • Date of Birth: 09/12/84
  • Gender: Female
  • Nationality: South African
  • Driving License: Yes - Code 8

Hobbies And About Me

Reading, swimming, listening to music and Bollywood movies/Korean series. Mummy and me time with my daughter.

References

Pat du Plooy

Reading, swimming, listening to music and Bollywood movies/Korean series. Mummy and me time with my

Most important is spending time with my daughter by having Mummy and me time with my daughter.

I love Reading and watching Bollywood movies/Korean series.


Timeline

Senior Payroll Administrator

Frame Leisure Trading
11.2020 - Current

Payroll Tier 3 Support

IBM South Africa (Pty) Ltd
03.2010 - 03.2020

Contact Centre Information Specialist

IBM South Africa (Pty) Ltd
- 02.2010

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Deveda WilliamsPayroll Administrator