Devasha Govender

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
• Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Skills

• Receiving and processing of inward and outward international payments
• Nostro and Cash Break Reconciliations
• Payment Authorisation of Inwards and Outward Payments
• Coverfile Investigations

• Standard Settlement Instructions Investigations
• Credit Approval Requests

• Client service and support, ad hoc administrative functions
• Knowledge of Balance of Payments codes
• Foreign Bank Incoming and Outgoing Complex queries.
• Absa Inward Payments Call Centre – inbound and outbound receipt of calls and processing thereof.
• Dealing of foreign currency

• Finsurv Reporting
• Morongwa Manual Capturing of Cross Border Swifts.

• Fair knowledge of the IMEX application and capturing thereof
• Knowledge of KYC Processes for Identification and Verification
• Effective Actioning of Salesforce Queries

• Application of exchange control rulings for cross border payments

• Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.
• Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
• Identified partnership opportunities and established favorable business connections.
• Developed strategic plans for day-to-day financial operations.
• Ensured compliance with company policies and industry regulations through regular auditing and staff education efforts.
• Collaborated with senior management to develop strategic plans for branch expansion and improvement initiatives.
• Managed daily operations to maintain smooth workflow, overseeing scheduling, inventory management, and task delegation.

Skills

• Effective printing and actioning daily listings, monitoring of financials.
• Providing support to the frontline staff
• Working as a teller during lunch times
• ATM Custodian
• Migrating clients to use the various digital channels.
• Customer Services clerk
• Hosting and queue management during busy periods
• Resolved various issues impacting sales management and business operations.

• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
• Connected callers with appropriate professional, department, or business.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
• Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
• Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
• Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.

Skills

• Connected callers with appropriate professional, department, or business.
•Performed clerical work such as capturing of CASA screening applications
•Restocking supplies and typing documents.
•Supported customers by managing calls efficiently while maintaining professionalism and upbeat tone

• Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
• Maintained strict confidentiality while handling sensitive client information and records.
• Corrected data entry errors to prevent duplication or data degradation.
• Verified accuracy and validity of data entered in databases
• Provided exceptional customer service when responding to inquiries related to captured data or other relevant issues.
• Reduced manual input errors with thorough proofreading and attention to detail in all data entries.
• Ensured timely completion of assigned tasks, maintaining a high level of professionalism under pressure and tight deadlines.

Skills

• Capturing referral documents from clients who have taken up insurance policies
• Outbound Telesales Agent
• Entered client information into databases quickly.
• Corrected data entry errors to prevent duplication or data degradation.
• Verified accuracy and validity of data entered in
databases
• Managed documents by organizing forms,
• Photocopies of documents, filing records, preparing correspondence, and creating reports