Desmond Jeffry Nyakuedzwa
HALFWAY HOUSE
Summary
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Administrator
Praasa
Johannesburg, South Africa
03.2023 - 03.2024
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Improved network efficiency by implementing and managing system updates and patches.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Streamlined network operations with deployment of automated software updates and patch management processes.
- Enhanced network security by implementing and maintaining robust firewall and intrusion detection systems.
- Fostered culture of continuous improvement, staying abreast of emerging technologies and integrating them into network infrastructure when beneficial.
HELP DESK ASSISTANT
SANDTON REPO CARS
01.2022 - 05.2023
- Provided remote assistance to customers, guiding them through resolution steps over the phone or via email.
- Assisted customers with software installation, ensuring proper setup and smooth operation.
- Collaborated with team members to solve complex problems and provide top-notch support services.
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Conducted regular system maintenance, ensuring optimal performance and minimal downtime for clients.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Implemented process improvements that led to faster issue resolution timeframes overall within the help desk team.
- Maintained a high level of knowledge on company products, allowing for accurate troubleshooting and issue resolution.
- Escalated critical issues to appropriate departments for swift resolution, minimizing impact on customers.
Network Support Engineer
The MUSE AGENCY
Johannesburg, South Africa
01.2021 - 12.2021
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Implemented monitoring tools for proactive identification of potential issues before they became critical problems.
- Supported users in setup and configuration of wireless bridge networks.
- Enhanced network security with the implementation of firewall policies and regular vulnerability assessments.
- Assisted in the design of scalable wireless networks that accommodated future growth while maintaining high levels of security.
Education
Diploma in information systems in network management - Minor in COMPUTER SCIENCES
IIE ROSEBANK COLLEGE
01.2024
CS50 COURSE - Information Technology
HARVARD UNIVERSITY
04.2023
Skills
- Network Troubleshooting
- System Administration
- Technical Support
- Customer Support
- Network systems installation
- Hardware and software monitoring
- Router Configuration
- Wireless Networking
Certification
ComptiaA+, IIE Rosebank college, 2023
Cisco certified Cyber Threat Management
CISCO -PYTHON
Hikvision Security Certification HCSA-Access Control
Hikvision cctv and security certification
Timeline
Network Administrator
Praasa
03.2023 - 03.2024
HELP DESK ASSISTANT
SANDTON REPO CARS
01.2022 - 05.2023
Network Support Engineer
The MUSE AGENCY
01.2021 - 12.2021
CS50 COURSE - Information Technology
HARVARD UNIVERSITY
Diploma in information systems in network management - Minor in COMPUTER SCIENCES
IIE ROSEBANK COLLEGE