DESMOND MLOMBILE
Johannesburg,GP
Summary
A dynamic Sales Representative with a proven track record at British American Tobacco, I excel in customer relations and product knowledge. Demonstrated success in enhancing client satisfaction and conducting effective product demonstrations, I possess a unique blend of relationship-building and complex problem-solving skills, driving sales development and customer service excellence.
Overview
11
11
years of professional experience
Work History
Sales Representative
British American Tobacco
Johannesburg, South Africa
10.2013 - Current
- Influencing customers orders for them to reach their targets.
- Introducing new products to customer (Distribution).
- Making sure that POS in outlets to communicate our product and pricing(Excellent in execution).
- Making sure that customers invoices are paid in full and on time(Collection).
- Working with PNS to ensure that planogram is done correctly according to current cycle.
- Working hand in hand with DIMS and suppliers to make sure that POS is received and distributed accordingly to REPS.
- Making sure that REPS and managers have enough value adds for activations.
- Working with HORECA REPS during their weekend activations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Marketing Diploma - Marketing
Boston Business College
Johannesburg, South Africa12-2025
Matric Certificate -
Hulwazi Secondary School
Johannesburg, South Africa12-1999
Skills
- Product and service knowledge
- Customer relations
- Complex Problem-solving
- Time management
- Customer service
- Closing techniques
- Customer needs assessment
- Competitor research
- Relationship building
- Sales development
Accomplishments
Recognition certificate received for outstanding contribution to the central region.
Timeline
Sales Representative
British American Tobacco
10.2013 - Current
Marketing Diploma - Marketing
Boston Business College
Matric Certificate -
Hulwazi Secondary School