Desiree Christina Lategan
Sales & Customer Service Team Leader
Cape Town
Summary
Results-driven Sales Team Leader with proven expertise in building strong teams and motivating exceptional sales results. Ambitious in pursuing opportunities to expand client base and increase group revenue. Expert in building connections and servicing accounts.
Overview
33
33
years of professional experience
3
3
years of post-secondary education
Work History
Sales Team Leader
Liquid PLC UK
Cape Town
05.2023 - 08.2023
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales team performance and provided constructive feedback.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Kept detailed track of sales and customer information in company system.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Contributed to successful daily upkeep of warehouse inventory tracking.
- Facilitated ongoing training to keep sales team successfully closing deals and revenue over $Amount per month.
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Forecasted sales to management and collaborated to build effective sales team.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Supported stores conducting sales promotions and special events.
- Managed Number-member sales team activities to consistently meet Number% of sales quotas.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
Property Consultant
Propell Property Group
12.2008 - 08.2017
- Prepare rental and return documents precisely
- Qualify customers through company rental requirement guidelines
- Check rental parameters with clients to guarantee understanding rates and service charges
- Ensure accuracy of return date and time on rental agreement
- Check for vehicle return time charges
- Create a Rental Agreement Folder with information
- Attend calls to support customers promptly and effectively
- Resolve customer service issues effectively
- Support and coordinate customers within the queue to minimize wait time and
- Encourage efficient service methods
- Maintain rental counter appearance and areas to present orderly and professional image
- Show property and apartments to potential tenants
- Interact with maintenance staff and property managers
- Handle vacancy, application, and maintenance issues records
- Support service requests on documentation, delegation, and completion
- Conduct administrative tasks on apartment renting
- Action entrance and exit inspections as per the Inventory
- Credit Rescue & Best for U Sales
Customer Service Consultant, Call Centre Team Leader
Speed Services Couriers
01.1991 - 06.2002
- African Post
- Office), Coaches the team in order to ensure quality of delivery meets the appropriate standard
- Measures and manages the team to ensure out-of-line situations are immediately
- Addressed
- Communicates information in a timely, accurate and understood manner to all team members
- Ensure that all Human Resources policies and procedures are observe
- Communication and Feedback
- Conduct team briefs as scheduled by the work force management team and inline with
- The weekly focus agenda set by the Operations
- Managers
- Ensure regular feedback is given to Agents with regards to action plans that have been set
- Ensure all relevant business communications are communicated to the team as and when require
- Reporting and Administration
- Sign off Agents times sheets on a weekly basis
- Track and accurately update operational performance files for Agents on a weekly basis
- Compiling and sending reports as required by the business for relevant updates
- Customer Satisfaction
- Drive the focus on improving the customer experience on every interaction through call
- Listening, quality checking, coaching and feedback
- Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate
- Drive team performance on systems and all metrics in accordance with the contractual obligation.
Education
Customer Service Management Training in Call Center Telephone etiquette & Customer Service Course Customs Forwarding & Clearing Course - undefined
Diploma - Psychology
01.1993 - 04.1996
4 years
Part time
Skills
Consultative sales techniques
Sales strategy
Client relationship building
Brand promotion
POS system knowledge
Negotiation
Sales forecasting
Efficient sales transactions
Stress management
Employee training
Sales pitching
Meeting sales goals
Lead Generation
Product promotions
Point of sale operation
Product and service salesq
Timeline
Sales Team Leader - Liquid PLC UK
05.2023 - 08.2023
Property Consultant - Propell Property Group
12.2008 - 08.2017
Bethel Bible School - Diploma, Psychology
01.1993 - 04.1996
Customer Service
Consultant, Call
Centre Team Leader - Speed Services Couriers
01.1991 - 06.2002
Crestway Senior Secondary School - Customer Service Management Training in Call Center Telephone
etiquette & Customer Service Course
Customs Forwarding & Clearing Course,