Desiree Christina Lategan

Work History

Sales Team Leader

Liquid PLC UK

Cape Town

05.2023 - 08.2023

Provided exceptional customer service to foster client loyalty and satisfaction.
Trained, coached, and mentored new sales associates for maximum performance.
Monitored sales team performance and provided constructive feedback.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Kept detailed track of sales and customer information in company system.
Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
Contributed to successful daily upkeep of warehouse inventory tracking.
Facilitated ongoing training to keep sales team successfully closing deals and revenue over $Amount per month.
Built strong team by recruiting and developing top sales talent.
Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Forecasted sales to management and collaborated to build effective sales team.
Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Supported stores conducting sales promotions and special events.
Managed Number-member sales team activities to consistently meet Number% of sales quotas.
Refined team workflows to better capitalize on individual strengths and maximize market share.
Expanded company customer base and cemented market presence by implementing strategic sales plans.
Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Assisted in development of monthly sales goals to motivate team and drive business objectives.

Property Consultant

Propell Property Group

12.2008 - 08.2017

Prepare rental and return documents precisely
Qualify customers through company rental requirement guidelines
Check rental parameters with clients to guarantee understanding rates and service charges
Ensure accuracy of return date and time on rental agreement
Check for vehicle return time charges
Create a Rental Agreement Folder with information
Attend calls to support customers promptly and effectively
Resolve customer service issues effectively
Support and coordinate customers within the queue to minimize wait time and
Encourage efficient service methods
Maintain rental counter appearance and areas to present orderly and professional image
Show property and apartments to potential tenants
Interact with maintenance staff and property managers
Handle vacancy, application, and maintenance issues records
Support service requests on documentation, delegation, and completion
Conduct administrative tasks on apartment renting
Action entrance and exit inspections as per the Inventory
Credit Rescue & Best for U Sales

Customer Service Consultant, Call Centre Team Leader

Speed Services Couriers

01.1991 - 06.2002

African Post
Office), Coaches the team in order to ensure quality of delivery meets the appropriate standard
Measures and manages the team to ensure out-of-line situations are immediately
Addressed
Communicates information in a timely, accurate and understood manner to all team members
Ensure that all Human Resources policies and procedures are observe
Communication and Feedback
Conduct team briefs as scheduled by the work force management team and inline with
The weekly focus agenda set by the Operations
Managers
Ensure regular feedback is given to Agents with regards to action plans that have been set
Ensure all relevant business communications are communicated to the team as and when require
Reporting and Administration
Sign off Agents times sheets on a weekly basis
Track and accurately update operational performance files for Agents on a weekly basis
Compiling and sending reports as required by the business for relevant updates
Customer Satisfaction
Drive the focus on improving the customer experience on every interaction through call
Listening, quality checking, coaching and feedback
Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate
Drive team performance on systems and all metrics in accordance with the contractual obligation.

Summary

Overview

Work History

Sales Team Leader

Property Consultant

Customer Service Consultant, Call Centre Team Leader

Education

Customer Service Management Training in Call Center Telephone etiquette & Customer Service Course Customs Forwarding & Clearing Course - undefined

Diploma - Psychology

Skills

Timeline

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