Summary
Overview
Work History
Education
Skills
Personal Information
Career Achievement
Timeline
Generic
DESIREE MOGALE

DESIREE MOGALE

Talent Acquisition Specialist/Recruiter/Operations Coordinator
Cape Town

Summary

Experienced professional with over a decade of recruitment expertise in both internal and agency settings. Skilled in full-cycle hiring for high-volume, specialist, and executive roles, with a strategic approach to sourcing and engagement. Adept at using applicant tracking systems and digital sourcing tools to identify and secure top talent. Strong relationship builder with hiring managers and stakeholders, ensuring recruitment aligns with workforce planning and business objectives. Experience spans multiple industries, including financial services, providing insight into compliance-driven and client-focused environments. Proficient in onboarding, reporting, and candidate experience management. Known for professionalism, adaptability, and delivering value through structured hiring practices.

Overview

22
22
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

360 Recruiter

Believe Resourcing (Pty) Ltd
05.2024 - 02.2025
  • Delivered end-to-end recruitment solutions across varied industries and job levels.
  • Partnered with clients to define job requirements and advised on talent strategies.
  • Conducted interviews and assessments aligned with competency frameworks.
  • Managed applicant tracking system records and submitted regular reports.
  • Supported candidates through the hiring process and post-placement follow-up.
  • Reason for leaving: Retrenched.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
  • Implemented sourcing strategies to discover top talent in competitive markets.

Operations Manager/Digital Marketing Manager

Customer Care Solutions (Pty) Ltd
10.2021 - 12.2023
  • Managed daily operations of contact centre, digital marketing, and recruitment functions.
  • Recruited across business functions including IT, digital, and data teams.
  • Oversaw digital campaign planning and monitored marketing content performance.
  • Ensured regulatory compliance through audits and process checks.
  • Managed payroll and performance reviews for operational staff.
  • Acted as client liaison for escalations, ensuring service delivery targets were met.
  • Reason for leaving: Planned relocation; opportunity did not proceed.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Human Capital & Contact Centre Manager

Customer Care Solutions (Pty) Ltd
Cape Town
05.2017 - 09.2021
  • Developed recruitment strategies and implemented staff retention initiatives.
  • Managed hiring, onboarding, and induction processes for new employees.
  • Led internal training sessions and supported team development.
  • Ensured compliance with HR policies and employment laws.
  • Delivered monthly HR reports and workforce performance summaries.
  • Reason for leaving: Promoted.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Recruitment Lead

EXL Service South Africa (Pty) Ltd
02.2016 - 04.2017
  • Managed recruitment strategy across customer service and specialist functions.
  • Led high-volume and targeted hiring campaigns.
  • Wrote job descriptions and structured interview assessments.
  • Tracked recruitment metrics and maintained reporting dashboards.
  • Reason for leaving: Career growth opportunity.
  • Increased candidate pool by implementing innovative sourcing techniques and utilizing social media platforms.

Agent Manager/Senior HR Coordinator

Customer Care Solutions (Pty) Ltd
08.2012 - 01.2016
  • Supervised contact centre agents, driving performance and compliance.
  • Coordinated recruitment activities and maintained HR documentation.
  • Delivered in-house training and coaching for frontline teams.
  • Reason for leaving: Career growth opportunity.
  • Increased customer satisfaction with personalized follow-up strategies.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.

Finance Administrator

Leisure Travel International (Pty) Ltd
02.2009 - 07.2012

Various Roles

First National Bank Ltd
01.2003 - 01.2009

Education

Advanced Diploma - Agricultural Management

University of South Africa
Cape Town
01.2025 - Current

Diploma - Agricultural Management

University of South Africa
Cape Town
01.2021 - 12.2024

Diploma - Beauty and Bridal Make-Up Artistry

Head 2 Toe
Cape Town
05.2019 - 07.2019

Diploma - Professional Make-Up Artistry

Make Up Stars
Cape Town
01.2014 - 12.2014

Matric Certificate - undefined

Hottentots Holland High School

Skills

  • Full-Cycle Recruitment

  • Talent Pipelining and Workforce Planning

  • Stakeholder Engagement

  • Candidate Experience Management

  • ATS and Recruitment Systems

  • Interviewing and Selection

  • Onboarding and Induction

  • Labour Legislation and Compliance

  • Headhunting and Passive Sourcing

  • Performance Reporting

  • Staff Coaching and Development

  • Recruitment Administration

Personal Information

  • Criminal Record: None
  • Date of Birth: 03/07/84
  • Nationality: South African
  • Driving License: Code 08

Career Achievement

Successfully rebuilt a contact centre team during the COVID-19 pandemic with minimal staff and limited resources, restoring full operational capacity. Simultaneously completed 30 academic modules while employed full-time, earning 28 distinctions.

Timeline

Advanced Diploma - Agricultural Management

University of South Africa
01.2025 - Current

360 Recruiter

Believe Resourcing (Pty) Ltd
05.2024 - 02.2025

Operations Manager/Digital Marketing Manager

Customer Care Solutions (Pty) Ltd
10.2021 - 12.2023

Diploma - Agricultural Management

University of South Africa
01.2021 - 12.2024

Diploma - Beauty and Bridal Make-Up Artistry

Head 2 Toe
05.2019 - 07.2019

Human Capital & Contact Centre Manager

Customer Care Solutions (Pty) Ltd
05.2017 - 09.2021

Recruitment Lead

EXL Service South Africa (Pty) Ltd
02.2016 - 04.2017

Diploma - Professional Make-Up Artistry

Make Up Stars
01.2014 - 12.2014

Agent Manager/Senior HR Coordinator

Customer Care Solutions (Pty) Ltd
08.2012 - 01.2016

Finance Administrator

Leisure Travel International (Pty) Ltd
02.2009 - 07.2012

Various Roles

First National Bank Ltd
01.2003 - 01.2009

Matric Certificate - undefined

Hottentots Holland High School

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DESIREE MOGALETalent Acquisition Specialist/Recruiter/Operations Coordinator