Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic
Desiree Bezuidenhout

Desiree Bezuidenhout

Summary

I am target driven and my focus is to implement and executed the objectives of the business.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Beauty Manager

Woolworths
11.2011 - Current
  • Merchandise Management - Ensure the receiving processes is adhere to for correct data integrity .
  • All promotions to be implemented timeously.
  • Ensure that the pipeline is maintained and all stock is displayed on the sales floor.
  • Ensure that any out of stock is communicated weekly with HO.
  • Customer Service - Ensure that all employee in the department are properly groomed, and project a professional image to the customer by executing a standard of 60-second acknowledgement.
  • Ensure proper management of high service during peak trading periods for quick and easy check out.
  • Ensure the department is neat and tidy at all times and merchandise is easily accessible to the customer.
  • Ensure that all stock ia available in the size and colour for the customer.
  • Ensure that all staff are aware of the additional service available to the customer and that these services are offered to the customer.
  • Ensure that there is appropriate staffing plan in place accordance with the trading trends.
  • People Management - Ensuring that the company's values and policies and procedures are adhere to in all instances.
  • Develop an understanding throughout the department that successful execution of the customer service deliverables is contingent upon each person fulfilling the responsibility of their respective jobs.
  • Institute a comprehensive training program and conduct regular inventories of the skills possessed and devise a training program to address the gap ( by also involving the supplier brand to assist with)
  • Ensure that the performance of all direct reports is properly managed and communicated.
  • Create a motivated and harmonious work environment.
  • Develop a succession pool of suitable candidates.
  • Financial/Control Management - Factors that influence Cost To Sales ( Cost of selling)
  • Sales are the most important factor in the reduction of the CTS - the higher the sales, the lower the CTS.
  • Remuneration is the largest single expense in the store good control is vital.
  • Stock losses must be kept to a minimum.
  • Frauds and disputes require that procedure must be in place to avoid problems.
  • Other expense must be well controlled.
  • Budgets ( targets) to be driven to achieve maximum performance.
  • Profit pattern projections to be done on a regular basis.
  • All security procedures to be put in place and audited.


Risk Manager

Edgars
09.2010 - 11.2011
  • Responsibilities and Duties -
  • Advised senior managers on policy strategies for reducing liability and preventing losses.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Investigated allegations to check validity and recommend actions to minimize risk.
  • Kept operations in compliance with OSHA.
  • Taught security how to control risks at front line.
  • Produced and filed reports every week to inform senior management of current activities and progress with investigations.
  • Ensure that the performance of all direct reports is properly managed and communicated ( security and cleaning staff).


Cosmetics Department Manager

Edgars
08.2007 - 10.2010
  • Merchandise Management - liaise with HO regarding Out of stock weekly
  • Stock control - Key core merchandise always in stock.
  • Stock adjustments - data integrity
  • Stock counts prevent stock loss
  • Customer Service -
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Managed team of associates in cosmetics department to achieve and maintain highest standards of customer service.
  • People Management -
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Trained Cosmetics consultants in sales techniques and product line to improve recommendations and increase upselling for department.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Jewelry Specialist

Edgars
06.2003 - 08.2007
  • Product Knowledge -
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Replenished merchandise daily
  • Checked pricing
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Customer Service - Greeted customers, helped locate merchandise and suggested suitable options.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Cell Phone Sales Associate

Edgars
02.2000 - 06.2003
  • Product Knowledge -
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Replenished, faced and organized merchandise on shelving.
  • Customer Service -
  • Assisted customers per in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Operated product tools, equipment, and point of sale terminals.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Sales -
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Tracked and recorded department inventory of products.
  • Increased monthly sales % by recommending seasonal buy one get one sales, rebates and limited time offers.

Education

No Degree - Business Management

Universal College Outcome
Kimberley

High School Diploma -

Pescodia Senior Secondary School
Kimberley
11.1999

Skills

  • Employee Coaching and Motivation
  • Shrink Reduction
  • Item Ticketing and Pricing
  • Merchandise Receiving and Handling
  • Merchandise Recommendations
  • Product Promotion
  • Store Presentation
  • Operational Processes
  • Stock Replenishment
  • Gift Wrapping
  • Product Knowledge
  • Customer Service
  • Selling Skills

Certification

  • Certified Cell Phone Consultant, MTN - Oct/Nov/Dec 2002 for Outstanding Sales Performance

Hobbies

I love cooking, the kitchen calms me. In my spare time I watch sport rugby is my favorite.

When I want to relax I listen to music and I am also a nature lover.

Timeline

Beauty Manager

Woolworths
11.2011 - Current

Risk Manager

Edgars
09.2010 - 11.2011

Cosmetics Department Manager

Edgars
08.2007 - 10.2010

Jewelry Specialist

Edgars
06.2003 - 08.2007

Cell Phone Sales Associate

Edgars
02.2000 - 06.2003

No Degree - Business Management

Universal College Outcome

High School Diploma -

Pescodia Senior Secondary School

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Desiree Bezuidenhout