Desirè Cloete
Office Manager
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
26
26
years of professional experience
Work History
Manager Engen Bosveld Motors
Bosveld Motors
2012.05 - 2021.12
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
Owner Bakgat Staal
Self
1996.01 - 2011.11
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Education
No Degree - Grade 12
Boksburg Commercial High School
Boksburg 2001.04 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Time Management
Staff Development
Workforce Management
Financial Management
Business Development
Languages
Afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Manager Engen Bosveld Motors
Bosveld Motors
2012.05 - 2021.12
No Degree - Grade 12
Boksburg Commercial High School
2001.04 -
Owner Bakgat Staal
Self
1996.01 - 2011.11
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