Deshini Govender
Invoicing Adminstrator
Durban
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Zultrans Pty LTD
07.2021 - Current
- Consolidation of key accounts
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Dispatch Clerk
Time Freight Pty LTD
07.2019 - 03.2020
- Reduced response times for urgent deliveries by closely monitoring driver locations and adjusting routes accordingly.
- Utilized advanced dispatch software tools to track shipments, monitor driver performance, and analyze data for continuous improvement opportunities.
- Contributed to a positive workplace culture through active participation in team meetings, collaborative projects, and ongoing professional development initiatives.
- Used Freightware and Time Freight system
- Proactively identified and resolved potential conflicts or delays in the dispatch process, ensuring minimal disruption to operations.
- Supported inventory control efforts by accurately tracking incoming shipments from suppliers and outgoing deliveries to customers.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling customer data or private company records.
- Provided backup support for other roles within the logistics department as needed, demonstrating versatility and commitment to overall company success.
Customer Based Dispatch Clerk
Dawn Wing
04.2016 - 06.2016
- Streamlined communication between drivers, warehouse staff, and customers to ensure accurate order fulfillment and timely delivery.
- Improved accuracy in billing processes by diligently reviewing invoices for errors before submission to accounting departments.
- Collaborated with management to review and improve dispatch policies and procedures for enhanced operational efficiency.
Customer Service Representative
UTI Material Handling
03.2013 - 09.2013
- Updating reports for customers daily
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Internship Program
Johannesburg Valve & Fitting Co.
01.2012 - 12.2012
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations. Swagelok Products that apply to specific industries
- Analyzed problems and worked with teams to develop solution (Delivery/ Credit Notes)
- Understood part numbering system for various product categories, ensured accuracy between delivery note and products packed
Education
Matric - undefined
Palmview Secondary
01.2009 - 12.2009
Management and Administration - undefined
Careers 2000
01.2011 - 12.2011
Freight Handling - undefined
Training Force
01.2022 - 12.2022
Skills
- good communication skills
- perform tasks in a professional manner
- decision making
- ability to plan
- organise
Timeline
Freight Handling - undefined
Training Force
01.2022 - 12.2022
Customer Service Representative
Zultrans Pty LTD
07.2021 - Current
Dispatch Clerk
Time Freight Pty LTD
07.2019 - 03.2020
Customer Based Dispatch Clerk
Dawn Wing
04.2016 - 06.2016
Customer Service Representative
UTI Material Handling
03.2013 - 09.2013
Internship Program
Johannesburg Valve & Fitting Co.
01.2012 - 12.2012
Management and Administration - undefined
Careers 2000
01.2011 - 12.2011
Matric - undefined
Palmview Secondary
01.2009 - 12.2009
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