Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desere Dalgety

Germiston

Summary

Efficient, accurate and detail-oriented Beauty Therapist with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention.

Overview

14
14
years of professional experience

Work History

Beauty Salon Manager

The Pamper Corner
12.2018 - Current
  • Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Streamlined appointment scheduling for increased efficiency and client convenience.
  • Developed staff training programs to improve service quality and overall team performance.
  • Managed inventory effectively, reducing waste and ensuring timely product restocking.
  • Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
  • Organized special events at the salon, attracting new customers while strengthening existing client relationships.
  • Collaborated with other beauty professionals to offer specialized services such as makeup application or hair extensions.
  • Set sales targets for staff members that motivated them to reach their individual goals while benefiting the overall success of the salon.
  • Continuously updated knowledge on industry trends, bringing innovative ideas into the salon''s offerings.
  • Mentored junior staff members to help them advance their skills and grow professionally within the company.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Maintained general appointment calendar and set shift schedules.
  • Promoted business through marketing initiatives and use of social media.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Handled employee scheduling and coverage needs during business hours.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Achieved personal sales goals by upselling products to meet individual needs.

Beauty Salon Manager

Bodyologie
09.2015 - 12.2018
  • Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
  • Streamlined appointment scheduling for increased efficiency and client convenience.
  • Implemented successful marketing strategies, resulting in a steady increase of new clientele.
  • Developed staff training programs to improve service quality and overall team performance.
  • Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
  • Monitored salon finances closely, implementing cost-saving measures to maximize profitability.
  • Conducted regular performance evaluations of staff members to identify areas of improvement and provide constructive feedback.
  • Collaborated with other beauty professionals to offer specialized services such as makeup application or hair extensions.
  • Organized special events at the salon, attracting new customers while strengthening existing client relationships.
  • Set sales targets for staff members that motivated them to reach their individual goals while benefiting the overall success of the salon.
  • Mentored junior staff members to help them advance their skills and grow professionally within the company.
  • Maintained general appointment calendar and set shift schedules.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Promoted business through marketing initiatives and use of social media.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Handled employee scheduling and coverage needs during business hours.
  • Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.

Beauty Therapist

5th Avenue
11.2013 - 07.2015
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
  • Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
  • Demonstrated proficiency in various massage techniques that contributed to overall client well-being and relaxation.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
  • Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Streamlined salon operations by implementing effective organizational systems that improved overall efficiency and service quality.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Processed payments, entering sales in register for prompt customer service.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Educated clients on care processes and advised on further care and products.
  • Designed skin, body and hair care packages for individual clients.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Used social media platforms to promote salon and services.

Beauty Therapist

Camelot International
02.2012 - 03.2012
  • Improved client satisfaction by providing personalized beauty treatments and consultations.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
  • Demonstrated proficiency in various massage techniques that contributed to overall client well-being and relaxation.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Conducted detailed product demonstrations that educated clients on proper usage and benefits of skincare items they purchased.
  • Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
  • Efficiently managed inventory levels of supplies and retail products while minimizing waste.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
  • Streamlined salon operations by implementing effective organizational systems that improved overall efficiency and service quality.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Processed payments, entering sales in register for prompt customer service.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained regular client list and successfully handled walk-in customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Provided pre- and post-service consultations to accurately assess clients' needs.

Receptionist

African Elephant
04.2010 - 05.2011
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Education

3 Year Diploma Natural And Holistic Therapy - Natural And Holistic Therapy

Camelot International
Boksburg, South Africa
12.2014

2 Year Diploma - Health And Skincare

Camelot International
Boksburg, South Africa
12.2013

Skills

  • Customer Consultation
  • Swedish Massage
  • Front Desk Management
  • Anatomy
  • Aroma Therapy
  • Reflective Listening
  • Deep Tissue Massage
  • Sales Expertise
  • Body Treatments
  • Hot Stone Massage
  • Stress Relief Massage
  • Social Skills
  • Customer Needs Assessment
  • Treatment Planning
  • Range of Motion Improvement
  • Sports Massage
  • Trigger Point Massage
  • Business Management
  • Massage Therapy
  • Wellness Programs
  • Prenatal Massage
  • Reflexology
  • Postural Assessment
  • Pediatric Massage
  • Reflexology Techniques
  • Empathy and Compassion
  • Continuing Education
  • Time Management
  • Shiatsu Technique
  • Aromatherapy Knowledge
  • Trigger Point Therapy
  • Lymphatic Drainage
  • Client Assessment
  • Client Records Maintenance
  • Muscle and Soft Tissue Massage
  • Customer Service

Timeline

Beauty Salon Manager

The Pamper Corner
12.2018 - Current

Beauty Salon Manager

Bodyologie
09.2015 - 12.2018

Beauty Therapist

5th Avenue
11.2013 - 07.2015

Beauty Therapist

Camelot International
02.2012 - 03.2012

Receptionist

African Elephant
04.2010 - 05.2011

3 Year Diploma Natural And Holistic Therapy - Natural And Holistic Therapy

Camelot International

2 Year Diploma - Health And Skincare

Camelot International

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Desere Dalgety