Dershnee Pillay
TEFL Online Teacher
Pietermaritzburg
Summary
Dynamic TEFL Teacher with a proven track record at Native Camp, enhancing student fluency through interactive learning and tailored speaking exercises. Skilled in error correction and fostering student motivation, I effectively assessed progress and adapted instruction, resulting in increased participation and confidence among diverse learners.
Overview
10
10
years of professional experience
Work History
TEFL Teacher
Native Camp
09.2022 - Current
- Increased student fluency in English by designing interactive speaking exercises focused on practical everyday situations.
- Continuously improved teaching skills through professional development courses, workshops, and conferences related to language education.
- Assessed student progress effectively through formative and summative assessments, adapting instruction to meet individual needs.
- Supported diverse learners with differentiated instruction techniques, ensuring every student had the opportunity for success.
- Boosted student confidence and participation by providing regular feedback and support during class activities.
Customer Service Manager
Smarter Business
03.2015 - 03.2022
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
High School Diploma -
RaiseThorpe Secondary School
Pietermaritzburg, South Africa 04.2001 -
Skills
Teaching strategies
Interactive learning
Student motivation
Speaking practice
Vocabulary building
Error correction
Timeline
TEFL Teacher
Native Camp
09.2022 - Current
Customer Service Manager
Smarter Business
03.2015 - 03.2022
High School Diploma -
RaiseThorpe Secondary School
04.2001 -
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