Hi, I’m
Rumbidzai Nyoka
Waiter
Pretoria,GP
Overview
10
years of post-secondary education
1
year of professional experience
Summary
Highly organized Assistant Server with background in fast-paced dining environments. Bring skills in customer service, time management, and problem-solving. Known for providing top-quality service, maintaining cleanliness, and contributing to team success. Demonstrated ability to enhance guest experiences while streamlining operations for efficiency.
Efficient Assistant Server known for high productivity and completing tasks with precision. Possess specialized skills in customer service, time management, and effective communication. Excel in teamwork, adaptability, and problem-solving to enhance dining experience and support team objectives.
Work History
Ocean BasketPretoria , Gauteng
Waiter
01.2024 - 03.2025
Job overview
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Murewa High SchoolZimbabwe
High School Diploma
2016.01 - 2025.11 (9 education.years_Label & 10 education.months_Label)
Skills
- Food and beverage pairings,
- high-volume dining,
- upselling techniques,
- guest relations management,
- food spoilage prevention,
- cash handling,
- tableside service,
- menu presentation,
- to-go order preparation,
- bill computation,
- bar terminology,
- wine knowledge,
- front-of-house display creation,
- food station setup,
- order accuracy
- Team collaboration
- Time management
- Safety compliance
- Feedback assessment
- Efficiency optimization
- Training support
- Cleanliness maintenance
- Communication skills
- Food preparation
- Menu design
- Cleaning and sanitizing
- Hospitality service expertise
- Kitchen communication
- Food safety practices
Accomplishments
- Nominated for the best team member of the month.
- Matriculated in Murewa high school with a distinction in English and Life skills.
- Achieved listening skills by completing my work with accuracy and efficiency.
- Achieved good results through effectively helping with studying and assisting others.
- Resolved product issue through consumer testing.
- Documented and resolved conflicts which led to mutual understanding and agreement.
- Supervised team of staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved learning skills by introducing new format of work for leadership tasks.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Selected to serve notable VIP guests for major private events.
- Supervised team of 15 staff members.
- Documented and resolved challenges which led to solutions.
- Achieved healthy working conditions by introducing standard practices for working tasks.
- Collaborated with team of 15 in the development of welcoming guests and serving.
- Achieved knowledge by completing work tasks with accuracy and efficiency.
- Achieved top results through effectively helping with prioritizing important aspects.
Languages
English and shona
References
Miss Williams 0647320077