Dephene Chitate
Komatipoort
Summary
Highly-focused and driven Human Resources Manager bringing 8+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Extensive experience in full- cycle talent acquisition, including sourcing, screening, interviewing, and onboarding. Proven expertise in performance management, including goal-setting, feedback, coaching, and development plans. Skilled in policy development and implementation to ensure compliance with labor laws and best practices.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HR Manager
DOMAR BOERDERY BELANGE, MPUMALANGA
Komatipoort
01.2018 - Current
- Leading the development and implementation of updated HR policies and procedures that are aligned with current legislation, resulting in improved legal compliance and risk management
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Developed and implemented a comprehensive training and development program that enhanced employee skills, increased productivity, and improved employee retention
- Encouraged open communications, promoting positive and pro-employee work environment.
- Created and updated personnel files by entering information in HRIS.
- Facilitated and processed payroll using SAGE Pastel Software
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Developed and delivered training programs on diversity and inclusion, resulting in improved cultural awareness and a more inclusive work environment
- Provide guidance and support to managers and employees on HR- related matters, Union matters, fostering a positive work environment and building effective working relationships
- Administered employee benefits and led open enrollment process, informing and coaching employees.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Managed all aspects of HR administration, including maintaining employee records, processing payroll, and handling benefits administration.
ADMINISTRATOR
DOMAR BOERDERY
Komatipoort
01.2012 - 01.2017
- Assisted in talent acquisition activities, including job postings, resume screening, and coordinating interviews, resulting in the successful recruitment of qualified candidates
- Provided administrative support to the HR team, including scheduling interviews, preparing offer letters, and maintaining personnel files
- Coordinated new employees onboarding, including completing paperwork, conducting orientation, and facilitating the setup of employee benefits
- Managed employee leave administration, including tracking leave balances, processing requests, and ensuring compliance with company policies and legal requirements
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Improved office organization by developing filing system and customer database protocols.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Checked office stock to determine supply levels and maintain inventory.
- Supported employee relations activities, including conflict resolution, performance management, and disciplinary processes
- Worked closely with human resources to support employee management and organizational planning.
- Assisted in the coordination and delivery of training and development programs to enhance employee skills and knowledge
- Participated in HR projects, such as employee engagement initiatives, policy revisions, and HR process improvement efforts
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Head of the Department
SHAMMAH SECONDARY
Kamhlushwa
01.2010 - 01.2012
- Led and managed the English department, overseeing curriculum development, instruction, and assessment for teachers and students
- Developed and implemented a cohesive English curriculum aligned with educational standards, fostering critical thinking, reading comprehension, and effective communication skills
- Conducted regular department meetings, facilitated collaboration among teachers, and provided ongoing support and professional development opportunities to enhance instructional practices
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Collaborated with other department heads and school administration to align curriculum goals, establish grading policies, and enhance interdisciplinary approaches
- Oversaw the assessment process, including the development of assessments, analysis of student performance data, and implementation of strategies for improvement
- Maintained open and effective communication with students, parents, and stakeholders, addressing concerns and promoting a positive and inclusive learning environment
- Initiated and organized extracurricular activities, such as literary events, writing competitions, and book clubs, to foster a love for English language and literature among students
- Worked one-on-one with special needs students to help navigate through school challenges.
EDUCATOR
SHAMMAH SECONDARY, MPUMALANGA
Kamhlushwa
01.2010 - 01.2012
- Planned and taught English language and literature to Grade7, 11 and utilizing effective instructional strategies and diverse resources
- Developed and implemented engaging lesson plans that catered to the diverse needs and abilities of students
- Managed and organized class records and reports.
- Created a positive and supportive classroom environment, promoting student participation, critical thinking, and creativity
- Assessed student progress through regular formative and summative assessments, provided constructive feedback, and implemented interventions to support individual student needs
- Participated in departmental meetings, collaborated with colleagues, and contributed to curriculum development initiatives
- Actively participated in professional development activities, staying updated with current educational practices and pedagogical approaches to improve educational skills.
- Identified weakness and strengths to create strategic student improvement plans.
- Enforced rules for behavior and procedures for maintaining order among students.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
ADMIN & ACCOUNTS OFFICER
TOTENG & COMPANY
01.2005 - 01.2008
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Obtained scanned records and uploaded into company databases.
- Screened and regularly answered calls to provide assistance to important clients.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Set appointments and managed meeting schedule.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Managed projects in alignment with time, budget and quality requirements.
- Helped organizational leadership with purchase orders, service contracts, probation reviews, financial reports and audits.
- Supported compliant and accurate accounting information by tracking expenses such as travel, supplies and service charges.
Education
Post Graduate Diploma - Human Resources Management
University of South Africa
Pretoria, South Africa05.2024
B. Com HR Management - Human Resources Management
University of South Africa
Pretoria, South Africa10.2022
Skills
- Leadership
- Human Resources Operations
- Legal Compliance
- HR Administration
- Employee Evaluations
- HRIS Management
- Payroll Coordination
- Benefits Administration
- Performance Management
- New Employee Orientation
- Recruitment and Staffing
- Strong communication and Interpersonal Skills
- Time Management
- Excellent attention to detail
- Talent Management
- Records Management
- Team Building
- Microsoft Office Proficiency
- Employee Relations
Certification
- HR Professional, South Africa Board of People Practices - 2023
Timeline
HR Manager
DOMAR BOERDERY BELANGE, MPUMALANGA
01.2018 - Current
ADMINISTRATOR
DOMAR BOERDERY
01.2012 - 01.2017
Head of the Department
SHAMMAH SECONDARY
01.2010 - 01.2012
EDUCATOR
SHAMMAH SECONDARY, MPUMALANGA
01.2010 - 01.2012
ADMIN & ACCOUNTS OFFICER
TOTENG & COMPANY
01.2005 - 01.2008
Post Graduate Diploma - Human Resources Management
University of South Africa
B. Com HR Management - Human Resources Management
University of South Africa
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