Gideon Terblanche

Summary

I pride myself on my diligence, determination, versatility and especially loyalty. I love challenges and problem solving. I work best when under pressure. People describe me as an extremely quick learner, perfectionistic, intelligent, very hard working, an always positive “people's person” and tend to value my input. I perform well in both independent and group/team-based settings. I am a natural leader and as such have mostly been placed in leadership positions my entire life, however not unaccustomed to being a follower. My greatest strength and biggest weakness is my level of honesty.

Overview

2026

years of professional experience

5

Certifications

2

Languages

Work History

Boat Captain

Oceangrown Aquaculture

06.2025 - 11.2025

Operated and maintained vessels, ensuring compliance with safety protocols and enhancing operational readiness for aquatic activities.
Assisted in navigation and route planning, contributing to efficient travel and timely arrivals at designated locations.
Monitored environmental conditions, adapting to changes to ensure safe and effective vessel operation during aquaculture activities.
Conducted routine maintenance checks, identifying and addressing potential issues to maintain vessel performance and safety standards.
Conducted routine maintenance on aquaculture systems, ensuring operational efficiency and minimizing downtime for equipment.
Collaborated with team members to implement biosecurity measures, reducing the risk of disease transmission across aquatic environments.
Recorded daily operational data and observations, supporting data-driven decisions for improving aquaculture practices and outcomes.
Engaged in the training of new team members on standard operating procedures, fostering a culture of safety and compliance.
Implemented waste management practices that improved environmental sustainability within aquaculture operations and supported regulatory compliance.
Maintained accurate logs and records of vessel activities, ensuring transparency and accountability in all operational processes.
Ensured compliance with all federal regulations by maintaining proper certifications and adhering to maritime laws during voyages.
Maximized fuel efficiency through careful route planning and monitoring engine performance regularly.
Enhanced safety measures by implementing strict protocols and conducting regular equipment checks.
Assessed course and weather to assist with managing passenger safety.
Preserved the integrity of marine ecosystems by adhering to responsible boating practices and promoting awareness among passengers about environmental stewardship.
Assisted in the training of new crew members to ensure they were well-prepared for their roles onboard the vessel as it pertains to safety practices and operational tasks.
Improved crew morale with effective leadership techniques that fostered teamwork while addressing individual needs or concerns promptly.
Maintained vessel in pristine condition through diligent cleaning, maintenance, and repairs for optimal performance.
Maintained records of daily activities, weather and sea conditions, pollution control efforts and passenger status.
Checked for spills and other pollutants to communicate findings to land staff.
Performed meticulous record-keeping duties, documenting essential information such as maintenance logs, crew hours, and trip itineraries for future reference.
Thoroughly inspected boats before each embarkment to verify maximum reliability.
Learned to operate new technology systems and procedures through instruction, simulators and models.
Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.

Boat Crew Member

Oceangrown Aquaculture

04.2025 - 05.2025

Operated and maintained aquaculture equipment, ensuring optimal performance and safety across all operations.
Assisted in the harvesting and processing of marine products, contributing to efficient workflow and quality control.
Monitored water quality and environmental conditions, implementing adjustments to optimize product health and growth.
Conducted routine maintenance and cleaning of equipment and facilities, promoting a safe and organized work environment.
Trained and mentored new crew members on operational procedures and safety practices, enhancing team performance.
Assisted with data collection and reporting on production metrics, supporting informed decision-making for operational improvements.
Handled mooring lines during berthing operations by tying secure knots quickly efficiently minimizing risks associated with potential line failures.
Contributed to efficient trip planning and execution, optimizing fuel consumption and travel time.
Provided first aid care for passengers and crew members in case of minor injuries or illnesses, contributing to overall health wellbeing.
Collaborated with fellow crew members during docking procedures, guaranteeing smooth arrivals and departures.
Collaborated with team members to maintain inventory levels and restock supplies, supporting seamless daily operations.
Demonstrated excellent seamanship skills under challenging weather conditions, ensuring the safety of passengers and crew alike.
Supported the captain with decision-making processes, contributing valuable insights from personal experience in various marine environments.
Assisted with vessel maintenance tasks, ensuring optimal functionality and extended service life.
Managed inventory control on board the vessel by tracking supplies usage rates accurately predicting replenishment needs.
Performed basic engine maintenance tasks such as oil changes and filter replacements, preventing costly breakdowns during trips.
Participated in ongoing training programs to continuously improve boating skills and knowledge.
Operated various construction equipment and tools.
Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations.
Followed and helped enforce safety regulations for different ship equipment, systems and work areas.
Operated specialized equipment, including winches, cranes and derricks during ship operations.
Updated logs for onboard equipment and machinery following correct documentation procedures.
Directed crew members cleaning, maintaining and painting or varnishing various ship areas.
Moved liquid cargo between tanks with use of special hoses and pumps.
Troubleshot and resolved mechanical problems with various systems and equipment.
Read output of various gauges or displays and documented information in engineering logs.

Head Bartender/Restaurant Waiter/Manager

Various

02.2014 - 03.2025

Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction with every dining experience.
Managed bar operations by overseeing inventory, maintaining stock levels, and ensuring compliance with health and safety standards.
Trained and mentored new staff on service protocols, enhancing team efficiency and improving overall service delivery.
Developed and implemented cocktail menus that increased drink sales and enhanced the restaurant's reputation for quality beverages.
Collaborated with kitchen staff to synchronize food and beverage service, resulting in timely and efficient meal delivery.
Conducted regular inventory audits, reducing waste and ensuring optimal stock levels for seamless bar operations.
Assisted in the planning and execution of special events, contributing to increased customer engagement and repeat business.
Resolved customer complaints effectively, fostering a positive dining atmosphere and promoting loyalty among patrons.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Handled establishment social media accounts, increasing customer traffic and bolstering business.
Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Online Support Specialist/Team Leader Manager

Play.co.za

2021 - 2024

Led a team of online support specialists to enhance customer satisfaction, resulting in improved service efficiency.
Developed training programs that equipped staff with advanced troubleshooting skills, elevating team performance and resolution rates.
Implemented streamlined communication protocols, significantly reducing response times and improving overall customer engagement.
Analyzed customer feedback to identify trends and recommend service improvements, contributing to enhanced user experience.
Coordinated cross-functional collaboration to resolve complex customer issues, resulting in higher retention rates and loyalty.
Mentored new team members, fostering a culture of knowledge sharing and continuous improvement within the team.
Conducted regular performance reviews, providing constructive feedback that improved individual and team productivity.
Conducted root-cause analyses of recurring issues and devised effective strategies to prevent future occurrences, minimizing downtime for customers.
Developed troubleshooting guides and knowledge base articles for common issues, reducing resolution time while empowering customers with self-help options.
Managed high-volume ticketing system, effectively prioritizing and delegating tasks to optimize workflow efficiency.
Participated in regular meetings with stakeholders to share insights on customer needs and recommend improvements based on data analysis.
Partnered with sales teams to provide pre-sales technical consultations, increasing conversion rates of prospective clients into long-term customers.
Analyzed performance metrics regularly to identify areas of improvement, implementing action plans that led to more efficient service delivery.
Mentored junior support specialists by sharing best practices and providing constructive feedback on their performance, contributing to overall team growth and success.
Enhanced customer satisfaction by promptly addressing and resolving technical issues through online support channels.
Monitored customer feedback for continuous improvement opportunities and implemented necessary changes to enhance the user experience.
Evaluated emerging trends in technology and made recommendations for updates or enhancements that would benefit existing clients or attract new ones.
Established strong rapport with clients through clear communication skills, leading to higher satisfaction ratings and repeat business.
Streamlined support processes for faster response times, resulting in increased client retention rates.
Collaborated with developers to test new product features, ensuring seamless integration and minimal disruption for users during rollout phases.
Assisted in the development of internal policies related to online support services that resulted in improved consistency across all agents'' performance.
Collaborated with cross-functional teams to develop and implement new software features, improving overall product functionality.
Handled escalated customer complaints with empathy and professionalism, leading to effective resolutions and preserved client relationships.
Delivered exceptional support via live chat sessions by tailoring responses according to individual client needs and preferences while maintaining a professional tone throughout the conversation.
Implemented proactive monitoring measures to identify potential technical issues before they escalated into major problems, ensuring smooth service delivery.
Provided comprehensive training to team members on various tools and technologies, enhancing their problem-solving capabilities.
Diagnosed and troubleshot hardware, software and network issues.
Configured hardware, devices, and software to set up work stations for employees.
Researched and identified solutions to technical problems.
Created user accounts and assigned permissions.
Configured and tested new software and hardware.
Generated reports to track performance and analyze trends.

Professional Singer/Songwriter/Performing Artist

Self

2013 - 2024

Performed live in various venues, cultivating a dedicated fan base and establishing a strong personal brand.
Collaborated with fellow musicians and producers, fostering creative partnerships that enriched musical projects and expanded reach.
Developed marketing strategies for promotional campaigns, boosting visibility and increasing audience attendance at performances.
Conducted vocal training sessions, mentoring emerging artists to refine their skills and improve stage presence.
Adapted performances to diverse audiences, demonstrating flexibility and enhancing overall audience satisfaction and connection.
Managed logistics for tours and events, ensuring seamless execution and maintaining high production quality throughout performances.
Increased event attendance through engaging social media promotions and marketing efforts.
Nurtured professional relationships with event organizers, leading to repeat bookings at reputable venues.
Contributed positively to the local music scene by organizing community concerts or participating in charity events.
Developed a strong stage presence, consistently receiving positive feedback from both audiences and critics.
Maintained vocal health through proper technique, regular practice, and consultations with vocal coaches.
Expanded repertoire by continuously learning new songs, staying current with popular music trends.
Negotiated contracts with clients or agents to secure fair compensation for services rendered during performances or events.
Mentored aspiring singers, sharing knowledge of vocal techniques and industry insights for their career development.
Successfully balanced multiple commitments simultaneously such as rehearsals, recordings sessions, promotional appearances and live shows.
Collaborated with fellow musicians to create harmonious and impactful arrangements.
Received numerous awards for outstanding vocal performances in regional and national and international competitions.
Adapted performances to cater to specific event themes or client requests, ensuring satisfaction and positive reviews.
Participated in recording sessions for various projects, contributing vocals for albums, commercials, or soundtracks.
Utilized improvisational skills during live performances, adding spontaneity and excitement for audience members.
Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
Selected music carefully in order to achieve balance of musical styles on program.
Interpreted and modified music to personalize performances.
Used printed text and musical notations to memorize musical selections and routines.
Managed all aspects of artistic career, including scheduling, budgeting, and contract negotiations, ensuring smooth operational workflows.
Managed time effectively by prioritizing projects based on deadlines, client needs, and creative inspiration.
Repaired broken strings and other instrument issues.

Managing Director

Girudandri Business Explorations Cc

01.2011 - 12.2019

Led strategic initiatives that enhanced operational efficiency and improved project delivery timelines across multiple business units.
Developed and implemented comprehensive business strategies that drove significant growth and increased market share in competitive sectors.
Fostered cross-functional collaboration to optimize resource allocation, leading to improved project outcomes and team performance.
Spearheaded the integration of advanced analytics tools, resulting in data-driven decision-making and enhanced business insights.
Cultivated a high-performance culture by mentoring senior leadership, which improved talent retention and leadership effectiveness.
Managed financial performance through rigorous budget oversight, ensuring alignment with organizational objectives and sustainability practices.
Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
Promoted a culture of continuous learning by investing in employee development programs and resources.
Achieved substantial cost reductions by renegotiating supplier contracts and optimizing supply chain logistics.

Education

High School Diploma -

Curro Langebaan, Langebaan, South Africa

04.2001 -

Skills

Vessel operation

Safety compliance

Navigation planning

Environmental monitoring

Equipment maintenance

Operational data recording

Team training

Waste management

Aquaculture systems

Mechanical troubleshooting

Team management

Vessel maintenance

Boat handling

Maritime regulations

Seamanship skills

Inventory control

Fuel management

Fuel efficiency optimization

Radio communication

Operational planning

Safety management

Problem analysis

Problem-solving

Time management

Leadership skills

Multitasking

Self motivation

Effective communication

Team collaboration

Adaptability

Risk management assessments

Crisis management

Safety protocols

Physical stamina

Accomplishments

My latest accomplishment and evidence of my capability is that I went from having no maritime or technical experience to crew member to one of the highest performing and most capable Captains at Oceangrown Aquaculture all in 2 months time.

Certification

Certified Open Water Diver, PADI

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline

Certified Deck Mounted Articulated Crane Operator, Salestalk 88(PTY) LTD

09-2025

Boat Captain - Oceangrown Aquaculture

06.2025 - 11.2025

Certified Category E Commercial Vessel over 9 metres Captain, South African Maritime Safety Authority

05-2025

Boat Crew Member - Oceangrown Aquaculture

04.2025 - 05.2025

Personal Survival Techniques, Project Maritime

03-2025

Certified Open Water Diver, PADI

12-2022

Head Bartender/Restaurant Waiter/Manager - Various

02.2014 - 03.2025

Level 3 Certificate in Graded Examination - Rock & Pop; Pop Grade 8 Vocals with merit, Trinity College London

11-2011

Managing Director - Girudandri Business Explorations Cc