Summary
Overview
Work History
Education
Summaryofcharacter
Dependants
Personal Information
Skills
Timeline
Deon Steyn

Deon Steyn

Health Consulting
Randpark Ridge

Summary

I consider myself to be a highly flexible person with diverse interest. My analysing and organisational skills were developed in the working environment. My personal interest is to better my future and self-development. I consider leadership and co-ordinating to be my strong points. I need to grow and by this I mean, I need to challenge myself to opportunities that permit me to use my interpersonal and developmental skills

Overview

26
26
years of professional experience

Work History

Client Support Manager

Sasfin Health Consulting
06.2024 - Current
  • Operational Planning: Develop and implement detailed action plans aligned with departmental goals, incorporating key performance indicator (KPI) targets specific to your portfolio.
  • Client Relationship Management: Establish mutually beneficial partnerships with key clients, negotiating and managing year plans while maintaining profitability, ensuring effective and ongoing communication and client satisfaction.
  • Sales: Serve as the link between customers and internal teams to promote cross-sell initiatives as well identify and secure new business accounts.
  • Customer Support: Provide continuous support to enhance clients' dedication to Sasfin Healthcare, ensuring their needs and requirements are understood and met effectively.
  • Business Development: Expand relationships with existing clients by consistently proposing solutions that align with their objectives, while also identifying and securing new business accounts to drive growth.
  • Issue Resolution: Address client complaints promptly, aiming to resolve issues in a manner that ensures customer satisfaction and upholds Sasfin Healthcare's reputation.
  • Cross-Functional Collaboration: Act as a liaison between clients and internal teams, facilitating cross-selling initiatives within Sasfin and leveraging resources across the organization.
  • Compliance and Industry Awareness: Stay abreast of legislative and industry developments, communicating their importance and impact to clients, while ensuring adherence to internal processes and regulations ie FAIS compliance is adhered to.
  • Project Management: Oversee all client support activities, including communication, presentations, help desk sessions, and technical reports, ensuring an organised workflow and timely delivery.
  • People Management: Provide consultative leadership to assistant consultants and the client support team, overseeing their operational activities, providing skill transfer, and conducting performance appraisals and training as needed.
  • Broker Tools Management: Upload and maintain service provider files to ensure the Sasfin database remains updated.
  • Marketing Team Collaboration: Participate in monthly meetings on healthcare projects/initiatives and assist in project development and implementation and member communication.
  • Scheme Champion Responsibilities (Discovery, Bonitas, Umvuzo)
  • Lead induction and year-end presentations, set up member training, create emailers, run monthly meetings with consultants, arrange training/workshops for decision-makers, and manage administrative tasks effectively
  • Record Keeping: Upload and maintain all service provider files monthly to ensure that the Sasfin database is up to date.

Senior Consultant

Sasfin Healthcare
08.2015 - Current
  • Create a detailed plan of action to facilitate the attainment of the Departments goals featuring the KPI targets allocated to your portfolio
  • Compile a mutually acceptable Year Plan with clients and manage the profit and loss position relative to the service levels offered: - invoice for work done outside the scope of the agreed year planner
  • Ensure on-going support to enhance the customers' dedication to Sasfin Healthcare
  • Acquire a thorough understanding of your customers needs and requirements
  • Expand the relationship with existing customers by continuously proposing solutions that meet their objectives
  • Respond to complaints and resolve issues promptly aimed at customer satisfaction and the preservation of Sasfin Healthcare's reputation
  • Serve as the link between customers and internal teams in order to promote cross-sell initiatives within Sasfin:- feed-off the whole Bank
  • Identify and secure new business accounts
  • Manage clients billing and reconciliation statements
  • Keep abreast of legislative and industry developments and relay its importance and impact to clients
  • Ensure compliance to all Healthcare's internal processes
  • Project manage all client support activities including the preparation of client communication, presentations, help desk sessions and technical reports to be drafted and in the process ensure an orderly workflow according to priorities
  • Coordinate and oversee operational activities delivered by the assistant consultant to secure efficiency and ensure company policy/FAIS compliance is adhered to
  • Responsible for skill transfer to the assistant consultant by providing consultative and supportive leadership in respect of the small accounts allocated to the respective portfolio
  • Formally appraise the assistant consultants' performance at least six monthly and arrange for the necessary training
  • Ensure that you are involved with ongoing healthcare projects

Healthcare Consultant

Aon
04.2013 - 07.2015
  • Maintain service and consulting standards to existing clients
  • Assist with strategic input to all clients in the Aon portfolio in Johannesburg
  • Executive feedback reports to employer regarding Health Care
  • Drafting of Service Level Agreement and ensuring client understand the company promise
  • Planning employer wellness day events for clients
  • Responsible for conduction presentations and educating employer groups
  • Rendering financial services by giving financial advice
  • Employer needs analysis and Medical Scheme comparison for newly appointment clients
  • Negotiating underwriting concessions
  • Annual Medical Scheme review and comparisons for existing client base
  • Ensuring that schemes work according to the Medical Schemes Act & Regulation
  • Generating and sourcing new business leads
  • Increase the client base by actively prospecting new companies

Key accounts consultant

Medscheme (Bonitas)
12.2008 - 03.2013
  • Corporate clients
  • Weekly and bi-weekly visits to the various divisions
  • Building and maintaining client relationships
  • Educating members on their medical benefits
  • Updating members on the New Medical Schemes Act
  • Reconciliation of claims queries
  • Communicating at all levels of Management
  • Doing Presentations
  • Submission of monthly reports to Dept
  • Manager
  • Broker houses
  • Assist with New application (Completion and documentation)
  • Feedback on new application (Member number and Certificates)
  • Updating brokers on the New Medical Schemes Act
  • Update brokers on any underwriting changes
  • Assist Broker with information session when singing on a new client
  • Assist Broker with year-end presentations at clients
  • Reconciliation of claims queries for clients link to Broker
  • Reason for leaving: Joined Aon Hewitt Health Care Team

Credit control supervisor

Medscheme (Bonitas)
04.2002 - 11.2008
  • Supervise 8 staff members
  • Attend meeting for Bonitas Corporate clients
  • Monthly report to staff and management
  • Assist Management with staff K.P.A's
  • Reason for leaving: Promoted to Key accounts consultant

Credit controller

Medscheme (Bonitas)
11.1998 - 03.2002
  • Monthly reconciliation
  • Daily contact with HR personnel
  • Handling of outstanding debt via HR
  • Telephone queries
  • Reason for leaving: Promoted to Credit control supervisor

Education

NQF5 -

Wealth Management

Summaryofcharacter

I consider myself to be a highly flexible person with diverse interest. My analysing and organisational skills were developed in the working environment. My personal interest is to better my future and self-development. I consider leadership and co-ordinating to be my strong points. I need to grow and by this I mean, I need to challenge myself to opportunities that permit me to use my interpersonal and developmental skills.

Dependants

2

Personal Information

  • ID Number: 7904145048084
  • Health Status: Excellent
  • Gender: Male
  • Nationality: South African
  • Marital Status: Married

Skills

Consulting

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Timeline

Client Support Manager - Sasfin Health Consulting
06.2024 - Current
Senior Consultant - Sasfin Healthcare
08.2015 - Current
Healthcare Consultant - Aon
04.2013 - 07.2015
Key accounts consultant - Medscheme (Bonitas)
12.2008 - 03.2013
Credit control supervisor - Medscheme (Bonitas)
04.2002 - 11.2008
Credit controller - Medscheme (Bonitas)
11.1998 - 03.2002
Wealth Management - NQF5,

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Deon SteynHealth Consulting