Denzel Mvula
SENIOR WAITER
Cape Town
Summary
A professional waiter with years of experience, having worked in reputable hotels and restaurants. I possess considerable amount of knowledge regarding customer service with an outgoing personality and good communication skills with a good record trait from current n previous employers characterized by recognition through certification and online reviews by guests now looking for career advancement opportunity with an energy charged and dynamic company that will fully utilize my potential and facilitate growth within the company and grow my career
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
ROYAL CARIBBEAN CRUISE LINE AND SILVERSEA CRUISE LINE
02.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
Head Waiter
FAIRMONT HOTEL THE PALM SĀN BEACH CLUB AND RESTAURANT
10.2022 - 01.2023
- Sound knowledge of all food and wine knowledge available in the restaurant
- Delivering excellent standards of service in a friendly and professional manner to our guests
- Familiarity with health and Safety regulations
- To assist in the set up if the restaurant before service, ensuring all required items are stocked and ready.
- To seat guests offering them menus, drinks and providing explanations of the menu when required.
- To deal efficiently and courteously with all guest queries
- Identify demanding guests and let manager or supervisor know
- Ensuring the restaurant environment is always maintained and cleaned to a high standard both during and after service
- Delivering consistent, exceptional service in line with the luxury standards
- Excellent knowledge of restaurant menus to be able to offer guidance and make recommendations.
Waiter
W Hotel Dubai The Palm Jumeirah Dubai Liv All Day Dining Restaurant
02.2020 - 04.2021
- Acquire the proper product and service knowledge needed to perform my job to ensure smooth operation and guest satisfaction.
- Ensure operation items and equipments are ready before service
- Checking cleanliness of both front and back of house regularly
- Handling guests complaints and dissatisfaction with high level of professionalism in the service recovery module process
- Posting all food and beverage in MICROS correctly
- Answering guest quires in a polite manner
- Looking after guest with special needs and dietary requirements, allergies
- Checking on guests if they are enjoying their meal
- Following company standards and Forbes standards
- Full product knowledge of all menu item and restaurant facilities
Food Runner
Bannies Restaurant Harare Zimbabwe
06.2018 - 12.2020
- Deliver food orders from the kitchen to customers tables rapidly and accurately
- Act as the contact point between Front of the house and Back of the House
- Communicate food orders to chefs, paying attention to priorities and special requests
- Ensure food is served in accordance with safety standards
- Keep a constant eye on the table to gauge needs and fulfill them immediately
- Setting and tables and clearing plates
Education
STCW CERTIFICATION -
SILVERSEA OCEAN LEARNING
SILVERSEA CRUISES Hospitality Management
High School Diploma -
SCHOOL OF HOSPITALITY AND TOURISM
HARARE, ZIMBABWE 04.2001 -
Skills
Service quality
Order taking
Table setting
Customer service
Food presentation
Food safety awareness
Problem-solving
Memory retention
Upselling techniques
Allergy awareness
Guest engagement
Cross-selling and upselling
Portion control
TRAININGS/SEMINARS
- Basic Food Hygiene
- Wine training
PERSONAL QUALITIES
- Result oriented, dedicated professional with experience in the hospitality industry
- Excellent oral written communication skills
- Career motivated
- Young driven with a passion for hospitality and tourism industry
- Keen to learn
- Able to multi-task effectively and work well in fast paced environment
- Handle pressure at work
- Active and Hard working
- Fast learner
Timeline
Restaurant Waiter
ROYAL CARIBBEAN CRUISE LINE AND SILVERSEA CRUISE LINE
02.2023 - Current
Head Waiter
FAIRMONT HOTEL THE PALM SĀN BEACH CLUB AND RESTAURANT
10.2022 - 01.2023
Waiter
W Hotel Dubai The Palm Jumeirah Dubai Liv All Day Dining Restaurant
02.2020 - 04.2021
Food Runner
Bannies Restaurant Harare Zimbabwe
06.2018 - 12.2020
High School Diploma -
SCHOOL OF HOSPITALITY AND TOURISM
04.2001 -
STCW CERTIFICATION -
SILVERSEA OCEAN LEARNING