Hi, I’m
Denzel Booysens
Hotel And Restaurant Assistant Manager
Johannesburg
Summary
Experienced assistant restaurant manager with a proven track record of success in the food and beverage industry. Skilled in creating a positive work environment, enhancing employee retention, and delivering exceptional customer service. Demonstrated ability to develop and implement innovative marketing strategies to drive sales while maintaining operational efficiency. Proficient in budget management to optimize profits and reduce costs. Passionate about food preparation and committed to providing top-quality products to customers. Strong problem-solving skills, dedicated to delivering the highest level of service and fostering a positive work environment for all team members. Knowledgeable in food safety and sanitation protocols. Seeking a full-time position that will leverage interpersonal skills, time management, and problem-solving abilities. Detail-oriented, organized, and dependable team player with the capacity to handle multiple projects simultaneously with precision. Committed to taking on additional responsibilities to achieve team objectives.
Overview
13
years of professional experience
Work History
Calzen Events
Managing Director
03.2024 - Current
Job overview
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
Protea Hotel By Wanderers, Illovo
Assistant Restaurant Manager
12.2021 - 02.2024
Job overview
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Developed strong understanding of industry trends to make informed decisions regarding menu offerings, pricing strategies, and promotional activities that appealed to target markets.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Participated in local community events representing the restaurant brand positively leading to increased visibility within the area.
- Developed unique events and special promotions to drive sales.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Designed and implemented strategies to reduce costs and waste.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
Protea Hotel Wanderers By Marriott, Illovo, Sandton
Intern and Assistant Restaurant Manager
07.2021 - 12.2021
Job overview
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Set up and broke down kitchen for service.
- Participated in team meetings to discuss menu changes, staff scheduling, and other operational matters affecting the kitchen's performance.
- Rotated through all prep stations to learn different techniques.
- Collaborated with senior management on new initiatives to build confidence.
- Generated reports detailing findings and recommendations.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Developed and maintained relationships with key internal stakeholders.
- Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
The Maslow Hotel, Sandton, Johannesburg
Assistant Restaurant Manager
04.2020 - 02.2021
Job overview
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
The Maslow Hotel Sandton, Sandton, Johannesburg
Head Waiter
06.2018 - 03.2020
Job overview
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Inspected dishes and utensils for cleanliness.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Consistent monitoring of cleanliness standards throughout the dining area.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
Southern Sun Hotel, Rosebank, Johannesburg
Assistant Head Waiter
05.2015 - 01.2018
Job overview
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Managed scheduling for staff while considering individual availability requests ensuring appropriate coverage during busy times.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Southern Sun, Rosebank, Johannesburg
Waiter
05.2014 - 06.2015
Job overview
- Contributed to the hotel's reputation for excellent service by consistently receiving positive reviews from satisfied customers.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
Tasca Do Sol, Westdene, Johannesburg
Waiter's Assistant
12.2012 - 12.2013
Job overview
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Greeted customers and provided menus upon arrival to dining room.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
International Hotel SchoolSunninghill, Sandton
International Diploma from Culinary Arts
University Overview
- Culinary Arts NQF 5
- Culinary Arts Diploma with City & Guilds (London)
Chris J Botha Secondary SchoolBosmont, Johannesburg
Grade 12: NQF 4
University Overview
Matric
University Of Cape Town
Paralegal Practitioner from Law
Skills
Inventory Control
Food and beverage knowledge
Interpersonal and written communication
Budget Administration
Budgeting and financial management
Employee Retention
Guest Relations
Sales and Marketing
Training and mentoring
Performance Improvement
Telephone Etiquette
Customer service excellence
Employee Supervision
Administrative Management
Timeline
Managing Director
Calzen Events
03.2024 - Current
Assistant Restaurant Manager
Protea Hotel By Wanderers, Illovo
12.2021 - 02.2024
Intern and Assistant Restaurant Manager
Protea Hotel Wanderers By Marriott, Illovo, Sandton
07.2021 - 12.2021
Assistant Restaurant Manager
The Maslow Hotel, Sandton, Johannesburg
04.2020 - 02.2021
Head Waiter
The Maslow Hotel Sandton, Sandton, Johannesburg
06.2018 - 03.2020
Assistant Head Waiter
Southern Sun Hotel, Rosebank, Johannesburg
05.2015 - 01.2018
Waiter
Southern Sun, Rosebank, Johannesburg
05.2014 - 06.2015
Waiter's Assistant
Tasca Do Sol, Westdene, Johannesburg
12.2012 - 12.2013
International Hotel School
International Diploma from Culinary Arts
5 2022
Chris J Botha Secondary School
Grade 12: NQF 4
12 2012
University Of Cape Town
Paralegal Practitioner from Law