Summary
Overview
Work History
Education
Skills
Timeline
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Denzel Booysens

Denzel Booysens

Sales And Customer Service Administrator
Johannesburg South

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Commis Chef

Carnival Cruise Lines
Miami, Florida
11.2023 - 02.2024
  • Placed orders to restock items before supplies ran out.
  • Collaborated with staff members to create meals for large banquets.
  • Evaluated food products to verify freshness and quality.
  • Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
  • Supported timely service by preparing ingredients for multiple dishes simultaneously, ensuring all components were ready for plating.
  • Gained comprehensive knowledge of various cooking techniques through hands-on experience and ongoing professional development opportunities.
  • Utilized culinary techniques to create visually appealing dishes.
  • Ordered new ingredients and supplies to meet expected needs.
  • Set up and broke down kitchen for service.
  • Disciplined and dedicated to meeting high-quality standards.
  • Gained valuable insights into the inner workings of a successful restaurant by actively participating in all aspects of kitchen operations.
  • Increased productivity by effectively prioritizing tasks according to urgency or complexity during high-pressure situations.

Sales Consultant

Liberty Group Limited
Braamfontein, Johannesburg
06.2022 - 09.2023


  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Generated new leads through networking and attending industry events.
  • Expanded company reach by establishing new connections with potential clients at industry events and conferences.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.

Property Administrator

Lofty Property
Naturena, Johannesburg South
05.2022 - 06.2022
  • Conducted regular site visits to assess the overall condition of each property, identifying areas requiring attention or improvement promptly.
  • Coordinated with legal counsel to address any litigation or eviction proceedings, protecting property owner interests and minimizing liability exposure.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Recorded and reported status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Maintained open lines of communication with tenants, addressing concerns proactively to minimize disputes or misunderstandings.
  • Conducted thorough background checks on potential tenants to maintain a safe living environment for all residents.

Commis Chef Intern

Protea Hotel Wanderers By Marriott
Illovo, Sandton
08.2021 - 04.2022
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
  • Set up and broke down kitchen for service.
  • Participated in team meetings to discuss menu changes, staff scheduling, and other operational matters affecting the kitchen''s performance.
  • Rotated through all prep stations to learn different techniques.
  • Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
  • Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.

Sales Consultant

Telesure Investment Holdings
Dainfern, Fourways
06.2018 - 02.2021
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Stayed knowledgeable on latest all our valued add Products and Services innovations and technological advancements through continuous training.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Retained consistent client base by conducting market research to develop brand strategy.

Customer Service Administrator

Ipsos Markinor
Bryanston, Johannesburg
05.2014 - 01.2018
  • Monitored customer feedback channels to identify trends or recurring issues that require attention from the management team.
  • Streamlined workflow processes for improved productivity and better overall service delivery to clients.
  • Assisted in developing promotional campaigns aimed at boosting overall customer engagement levels.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.

Assistant Finance Administrator

Coronation Training Centre
Newlands, Johannesburg
12.2012 - 09.2013
  • Produced reports outlining latest financial information such as expenses, income and outstanding balances.
  • Reconciled accounts and investigated variances.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Education

International Diploma - Culinary Arts

International Hotel School
Sunninghill, Sandton
05.2022

Grade 12 - NQF 4

Chris J Botha Secondary School
Bosmont, Johannesburg
12.2012

Skills

Customer liaison

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Timeline

Commis Chef

Carnival Cruise Lines
11.2023 - 02.2024

Sales Consultant

Liberty Group Limited
06.2022 - 09.2023

Property Administrator

Lofty Property
05.2022 - 06.2022

Commis Chef Intern

Protea Hotel Wanderers By Marriott
08.2021 - 04.2022

Sales Consultant

Telesure Investment Holdings
06.2018 - 02.2021

Customer Service Administrator

Ipsos Markinor
05.2014 - 01.2018

Assistant Finance Administrator

Coronation Training Centre
12.2012 - 09.2013

International Diploma - Culinary Arts

International Hotel School

Grade 12 - NQF 4

Chris J Botha Secondary School
Denzel BooysensSales And Customer Service Administrator