Summary
Overview
Work History
Education
Skills
Certification
Interests
Additional Information
Work Availability
Quote
Work Preference
Timeline
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Denver Pillay

Denver Pillay

Service Specialist
Durban,Kwazulu Natal

Summary

Honest and humble. Good interpersonal relations and communication skills. Ability to work accurately and timorously within a pressurized environment. Ability to function with minimum or without supervision. Passionate about my work and strives for perfections. Goal driven. Passionate about customer service. Ability to use positive language. Ability to adapt fast. I'm an effective listener, I take responsibility and I'm trustworthy. Attentiveness. Emotional intelligence. I am patient. Me. I am a Service-focused Service Specialist bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles, always willing to be involved in other roles. I am able to handle multiple tasks on a daily basis. I use a creative approach to problem solve. I am a dependable person who is great at time management. I am always energetic and eager to learn new skills. I have experience working as part of a team and individually.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
13
13
Certifications
1
1
Language

Work History

Service Specialist

Discovery Health Pty Ltd
10.2021 - Current
  • Dealing with escalated queries from brokers and members
  • Assist with first time queries when there's overflow
  • Assist with all financial and billing queries
  • Dealing with multiple telephonic queries from
  • Discovery members, brokers and franchises
  • Dealing with all queries through to resolution
  • Logging of all queries
  • Keeping client up to date with their queries
  • Ensuring excellent quality service to all members
  • Routing all queries to correct departments
  • Working on Discovery systems
  • Deal with irate members
  • Correctly applying Discovery Health processes and procedures in actioning financial changes and advising members on how this will affect them
  • Responding to emails received and enquiries logged from different stakeholders
  • Bankmed backup assistant with the above responsibilities

Consultant

Discovery Health Pty Ltd, Keycare Service
08.2017 - 10.2021
  • Inbound calls from Intermediaries, members, providersand employers
  • Assisting in the Ftq stat pool
  • Monitoring and closing inquiries in the inquiry pool
  • Making sure the team tracking report has beenattended to
  • Service recoveries attended to after working hours
  • Making sure all queries are resolved at first contact ifpossible
  • Assisting the team with queries and making sureperformance is on par by assisting with best practiceand motivation
  • Troubleshooting and managing escalations
  • All queries resolved
  • Assisting with Extended hours

Administration Clerk

Alpha Pharm
Durban
01.2008 - 07.2017
  • Updating stock levels and pricing
  • Checking pricing and quantities of goods for allbranches
  • Reconcile purchase order with the supplier invoice
  • Confirm pricing with buyers within four differentbranches
  • Updating stock on JD Edwards
  • Customer/Supplier support
  • Making sure all invoices are GRN/purchase orderbefore day end
  • Process RI & OI claims daily
  • Calculate and process rebate, distribution allowanceand pricing
  • Claims per supplier agreements
  • Ensure that claim numbers are recorded
  • Receipt and voucher match the claim
  • Reconcile swell allowance when voucher matching
  • Copy and file all relevant documents
  • Voucher match claim to invoices, making sure bothbalances
  • Rectifying voucher matching discrepancies
  • Validating all claims control
  • Checking if stocks are omitted for payment

Inventory Clerk, Picker, Packer, Quality Controller

Alpha Pharm Durban
12.2004 - 12.2007
  • Making sure all orders are scanned and sent to theright
  • Delivery vehicles for the respective pharmacies
  • Checking all items should be at their right locationswith the correct expiry dates
  • Picking and packing the orders correctly
  • Checking each order before it leaves the warehouse
  • Stock/ inventory control

Education

Matriculated -

Meadowlands Secondary
01.2000 - 04.2004

NQF Level 5 - Bcom General

Regent Business School
07.2022 - 06.2023

Bachelor of Commerce - Project Management And Business Intelligence

Regent Business School
Durban, South Africa
07.2023 - Current

Skills

Internetundefined

Certification

Management Development Programme

Interests

Boxing

DIY Woodwork

Fishing

Spending time with Family

Additional Information

Willing to relocate nationally and internationally.

References

Discovery Health:
Service Specialist Team Leader
Mohammed Patel

Karena Rangila
Keycare Teamleader
Natasha Jaisingh

Alpha Pharm:
Karen Ramsamy – Manager
(031) 203 2512
Tracy Matias – (HR) (031) 203
2505

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Don't count the days, make the days count.
-Muhammad Ali-

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Timeline

Bachelor of Commerce - Project Management And Business Intelligence

Regent Business School
07.2023 - Current

NQF Level 5

07-2023

Top performer award quarter 1

03-2023

Management Development Programme

10-2022

NQF Level 5 - Bcom General

Regent Business School
07.2022 - 06.2023

Top performer award quarter 1

03-2022

Service Specialist

Discovery Health Pty Ltd
10.2021 - Current

Top performer award quarter 3

09-2021

Top performer award quarter 1

03-2021

Top performer award quarter 4

12-2020

First call resolution award - overall award

12-2020

Top performer award quarter 2

06-2020

Top performer award quarter 4

12-2019

Top performer award quarter 3

09-2019

Top performer award quarter 2

06-2019

Top performer award quarter 1

03-2019

Consultant

Discovery Health Pty Ltd, Keycare Service
08.2017 - 10.2021

Administration Clerk

Alpha Pharm
01.2008 - 07.2017

Inventory Clerk, Picker, Packer, Quality Controller

Alpha Pharm Durban
12.2004 - 12.2007

Matriculated -

Meadowlands Secondary
01.2000 - 04.2004
Denver PillayService Specialist