Denize Lang
Rustenburg
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Administrator / Administrative Assistant
Epiroc
Rustenburg
11.2019 - Current
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Used advanced software to prepare documents, reports, and presentations.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed department budgets and generated financial reports for management review.
- Developed strategies to streamline and improve office procedures.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted development and implementation of new administrative procedures.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
HR Assistant
Epiroc
Rustenburg
11.2018 - 10.2019
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Oversaw and managed hiring process and assisted human resources.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Coordinated employee training programs to improve productivity and performance.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Planning Administrator
Atlas Copco
Rustenburg
07.2014 - 10.2018
- Proven ability to learn quickly and adapt to new situations.
- Used the SAP system to create PM01, PM02, PM03 and PM05 work orders.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered services to customer locations within specific timeframes.
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
Store Manager
BT Games
Rustenburg
12.2011 - 06.2014
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Advanced Diploma - Management
Stadio
South Africa 07.2022 -
Bachelor of Arts - Archeology
UNISA
South Africa 01.2011 -
Skills
Administrative abilities
Administrative tasks
Spreadsheet management
Letter preparation
Invoice Processing
Attendance record management
Employee timesheet processing
Filing and data archiving
Business administration
Time management
Administrative support
Proactive
Meeting deadlines
Works Well Under Pressure
Problem-Solving
Critical thinking skills
Microsoft Office proficient
Teamwork and Collaboration
Self-Motivated
Data Entry
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Advanced Diploma - Management
Stadio
07.2022 -
Administrator / Administrative Assistant
Epiroc
11.2019 - Current
HR Assistant
Epiroc
11.2018 - 10.2019
Planning Administrator
Atlas Copco
07.2014 - 10.2018
Store Manager
BT Games
12.2011 - 06.2014
Bachelor of Arts - Archeology
UNISA
01.2011 -