Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Denise Nkgopotse Hobyane

Intermediate and Senior Phase Teacher
Pretoria

Summary

Passionate and qualified teacher specializing in English Home Language, Natural Science, and Life Orientation. Dedicated to learner development and committed to fostering a positive and engaging learning atmosphere. Skilled in creating interactive lesson plans that cater to diverse learning styles and abilities. Proven track record of motivating students to achieve academic success and personal growth.

With strong professional background in customer service and frontline operations. Skilled in problem-solving, effective communication, and handling high-pressure situations. Known for collaborative mindset and adaptability to changing needs, ensuring consistent achievement of team goals. Proficient in conflict resolution, time management, and delivering results-oriented solutions.

Overview

3
3
years of professional experience
2018
2018
years of post-secondary education
5
5
Languages

Work History

Intersen Phase Teacher (Substitute)

Laerskool Akasia
03.2025 - 06.2025
  • Taught English Home Language, Natural Sciences & Technology, and Life Orientation to intermediate phase learners.
  • Designed lessons to encourage critical thinking and active participation.
  • Used assessments to track progress and support learner growth.
  • Took part in school fundraising and led the soccer team to build morale and leadership.
  • Built strong relationships with students and parents, fostering open communication lines for academic success.
  • Continuously updated professional knowledge through attending workshops, conferences, and collaborating with other educators in the field.
  • Improved student comprehension by utilizing various teaching methods and adapting to individual learning styles.
  • Offered after-school tutoring sessions for struggling students, increasing their confidence levels and test scores.

Frontline Specialist

FMS Financial Marketing Solutions UniQ
Pretoria
07.2022 - 09.2024
  • Helped clients with urgent repatriation cases, providing quick and caring service.
  • Worked with clients, internal teams, and international partners to organize logistics.
  • Handled complaints and gave clear updates to resolve issues effectively.
  • Kept detailed records while following legal and company guidelines.
  • Served on the Equity Committee to support workplace inclusion and fairness. Ensured that matters raised by the employees were addressed and that everyone was in conduct.
  • Helped improve systems by reviewing risks and updating processes.
  • Collaborated with cross-functional teams to resolve complex issues and improve overall service quality.
  • Displayed adaptability when dealing with diverse clientele, tailoring approach accordingly to achieve maximum satisfaction levels.
  • Maintained detailed records of all customer interactions, ensuring accurate documentation for reference or follow-up actions.
  • Promoted client loyalty by demonstrating empathy and understanding during difficult interactions or complaints handling process.

Education

Bachelor of Education B.ed -

University of South Africa (UNISA)
Sunnyside Pretoria
01.2019 - 01.2022

National Senior Certificate -

Pretoria Central High School
Pretoria, Gauteng
12.2015

Skills

  • Classroom Management

  • Student Mentorship and Guidance

  • Client Service and Support

  • Case Management and Problem Solving

  • Conflict Management

  • Planning and Organizational Skills

  • Computer Literacy

  • Communication and Interpersonal Skills

  • Teamwork and Collaboration

  • Time Management

  • Adaptability and Flexibility

  • Attention to Detail

  • Multitasking under Pressure

  • Parent-teacher communication

References

  • Laerskool Akasia, 012 542 4767, admin@laerskool.co.za
  • Mr. Jeffrey Shibambo, Supervisor – FMS Financial Marketing Solutions (Adcorp Blu), 011 745 9000, 060 955 2425, info@fmscenta.co.za

References

  • Laerskool Akasia, 012 542 4767, admin@laerskool.co.za
  • Mr. Jeffrey Shibambo, Supervisor – FMS Financial Marketing Solutions (Adcorp Blu), 011 745 9000, 060 955 2425, info@fmscenta.co.za

Timeline

Intersen Phase Teacher (Substitute)

Laerskool Akasia
03.2025 - 06.2025

Frontline Specialist

FMS Financial Marketing Solutions UniQ
07.2022 - 09.2024

Bachelor of Education B.ed -

University of South Africa (UNISA)
01.2019 - 01.2022

National Senior Certificate -

Pretoria Central High School

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Denise Nkgopotse HobyaneIntermediate and Senior Phase Teacher