Denise Hugo
Fouriesburg
Summary
Energetic Guest house Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. Helpful professional with drive to provide remarkable guest service. With a Outgoing personality with dedicated problem-solving and an Excellent team leader consistently achieving and exceeding goals for revenue generation and capacity.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Junior Manager /Receptionist
Wyndford Holiday Farm
Fouriesburg
03.2022 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue. (Was responsible for all social media)
- All Administration and filling
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Room Checks
- Check in and out of guests
- Money collection and allocation to accounts
- Stock control
- Reservations
Guesthouse manager
Poelanie’s Guesthouse and Chocolat, décor
Reitz
06.2018 - 02.2022
- Managing staff
- Ordering of stock for guesthouse
- Controlling and keeping accurate record guesthouse stock
- Maintenance
- Assisting guests
- Handling customer complaints
- Receiving reservations
- Sending invoices and making the bookings
- Money collection
- Checking rooms
- Filling up amenities
- Quality control
- Checking guests in
- Doing the finances
- Profit and losses
- Other tasks that the owner required
- Assisting and managing coffee shop
Assistant food and Beverage Manager
Orkney Golf Club
12.2017 - 05.2018
- Managing staff
- Receiving stock
- Controlling and keeping accurate record of stock and sales
- Organising
- Recruiting and development of staff
- Preparing food
- Handling customer complaints and/or suggestions
- Cash up at point of sales
- Placing stock orders
- Completing Purchase orders and goods received
- Coordinating functions
- Making invoices
- La Rochelle guest house Bothaville
Waiter
Vintage Affairs Klerksdorp
01.2017
- Bar lady
- Cash up
- Assisting in the kitchen
- Cleaning and preparing guest rooms, Preparing food
- Setting tables
- Welcoming guests
- Peers Place Klerksdorp
- Worked practical hours
- Job description:
- Bar lady
- Preparing beverages alcoholic and non alcoholic
- Preparing food in the kitchen’
- Waiter, serving customers
- Set up before functions and every morning
- Garden Bridge Klerksdorp
- Worked practical
Education
Hospitality Management
Centurion Academy Hospitality Management
Klekersdorp 01.2016 - 04.2018
High School Diploma -
Schoonspruit High School
Schoonspruit High School Klersdorp 01.2011 - 12.2015
Skills
Guest experiences
Strategic planning and analysis
Reservations management
Outstanding communication skills
Telephone etiquette
Staff supervision
Talented leader
Excellent Communication
Organization and Time Management
Timeline
Junior Manager /Receptionist
Wyndford Holiday Farm
03.2022 - Current
Guesthouse manager
Poelanie’s Guesthouse and Chocolat, décor
06.2018 - 02.2022
Assistant food and Beverage Manager
Orkney Golf Club
12.2017 - 05.2018
Waiter
Vintage Affairs Klerksdorp
01.2017
Hospitality Management
Centurion Academy Hospitality Management
01.2016 - 04.2018
High School Diploma -
Schoonspruit High School
01.2011 - 12.2015