DENISE FOURIE
Exeter,United Kingdom
Summary
Highly skilled professional with extensive expertise in office administration, executive support, and client services excellence. Demonstrates outstanding organisational skills, attention to detail, and proficiency in meeting fixed deadlines. Adept at handling administrative efficiency, event planning, and maintaining confidentiality. Proven track record in productivity improvements, efficiency enhancements, and successful completion of tasks. Strong interpersonal communication and team leadership abilities ensure effective collaboration and positive decision making. Career goal: to leverage comprehensive skill set to drive operational success and contribute to organisational growth.
Overview
40
40
years of professional experience
5
5
years of post-secondary education
Work History
National Secretary – Fully Remote
Financial Institutions Pensioners Society
Krugersdorp, Gauteng
06.2021 - 03.2025
- Company Overview: Financial – Non-Profit Organisation
- Pay all Creditors
- Invoices Suppliers
- Arrange on line meetings via Zoom and MS Teams
- Manage National Database 1000+ members for all Branch Committees
- Upload Event Invitations for Branches on Facebook, together with notices and photos of events
- Collation of Branch Bank Account statements for accountant for processing monthly.
- Upload membership database to external company for yearly membership fee collection
- Manage all new memberships and membership cancellation
- Liaise with various Financial Institution Investment Advisors managing invests valued at R4m.
- Facilitated efficient communication by managing correspondence email.
- Handled customer inquiries effectively.
- Organised business travel arrangements, ensuring smooth operations for all staff involved.
- Company communication with accurate minute-taking during meetings.
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Performed data entry tasks; ensured accurate record keeping within company database.
- Scheduled appointments for executive management team.
- Prioritised workload to meet tight deadlines.
- Client relationships through professional telephone etiquette.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Addressed inquiries and responded via email or telephone follow-up.
- Maintained accurate and up-to-date databases containing confidential information.
- Managed queries in person, by phone and via email.
- Drafted and distributed professional business letters and email correspondence.
- Scanned and uploaded documents into digital filing system.
Self Employed – Virtual Assistant
Our Angel Team
Krugersdorp, Gauteng
03.2019 - 03.2020
- Company Overview: Care Giving Services
- Performed upload monthly payslips from Google Drive and email individual payslips to 35 Care Givers
- Update leave schedules, maintain client lists, various other admin type work.
Founder/ Owner
Third Life Retirement Planning (Pty) Ltd
Krugersdorp, Gauteng
01.2006 - 07.2017
- Organised Retirement Seminars for Corporate Companies/ Plan, Co-Ordinate, Organise and Implement Seminar Programmes;
- Preparation of Conference Packs for 25 - 30 attendees or speaker packs/ Management of Financial aspects of business/ Attend meetings;
- Administration of day to day office activities/ Liaise with speakers participating in seminar/ Co-ordinate sales and marketing of business;
- Designed and Selling of Estate Planning File;
- Updating of Website;
- Nurtured industry relationships, facilitated collaboration opportunities.
- Negotiated contracts with suppliers, secured competitive pricing and terms.
- Promoted brand at events and conferences and established strong reputation within industry.
- Maintained organisational compliance with applicable legislation and regulations.
- Established budgets based on historical, current and forecasted business data.
- Oversaw inventory management, preventing stock shortages or overages.
- South Africa Revenue Services e-Filing of company returns.
- Uploading Company Financials returns to CIPC.
Contract Consultant – Jhb and Dbn
Liberty Foods Services (Pty) Ltd
Midrand, Gauteng
02.2012 - 09.2013
- Company Overview: Food Warehousing and Transportation
- Design and Implement Food Safety Policies and Procedures in line with SABS 049 for Durban Branch from scratch
- Train Durban Staff on maintaining Food Safety Policies and Procedures
- Prepare Durban Branch for External Audit
- Manage and maintain Food Safety Policy and Procedures at Johannesburg Branch
- Train Johannesburg Branch staff member on Health and Safety and Food Safety Management
- Food Warehousing and Transportation
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Used Microsoft Word and other software tools to create documents and clear communications.
Personal Assistant to Director
Liberty Foods Services (Pty) Ltd
Krugersdorp, Gauteng
10.2009 - 01.2012
- Company Overview: Food Warehousing and Transportation
- Efficiently managed diaries and arranged meetings/ Accurate typing of documentation and reports/ minutes of meetings
- Screened telephone calls/ arranged local and overseas travel and hotel bookings
- Organising, Planning of Directors Annual Board Meetings
- Successfully designed and implemented Food Safety policies and procedures in line with SABS 049 standards
- Successfully designed and implemented Health and Safety policies and procedures
- Prepared and maintained all documentation for internal and external audits
- Trained warehouse staff on Health and Food Safety within work environment
- Implementation of SMS Marketing program
- Chaired Food Safety Policy and Procedure meetings
- Extracting and Updating Sales Reps daily sales figures
- Designed and Implemented Food Suppliers Procurement Process
- Food Warehousing and Transportation
- Liaised with clients and stakeholders for effective relationship management.
- Scheduled appointments and conference calls coordinated seamlessly across different time zones.
- Handled purchasing tasks for office supplies, optimised resource utilisation.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Ensured smooth business travel arrangements for senior management.
- Filed documents systematically which increased ease of access when needed.
- Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
- Provided personal assistance to CEO whilst travelling overseas on business trips.
- Managed correspondence, reduced response time by ensuring timely replies.
- Coordinated daily schedules for CEO with meticulous attention to detail.
- Streamlined administrative processes to improve office efficiency.
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
- Scanned and uploaded documents into digital filing system.
- Proofread, formatted and corrected correspondence for office staff.
- Completed data entry projects, verified accuracy and assigned classifications to information.
- Maintained updated spreadsheets with metrics for tracking and reporting.
- Processed incoming and outgoing parcels and correspondence for staff.
Debtors Dispute Clerk on The Presidency Account
Phakisa Fleet Services – Barloworld Automotive (Avis)
Isando, Gauteng
12.2009 - 06.2010
- Company Overview: Fleet Services
- Administering full function of recovering outstanding invoiced payments for fleet services provided to "Presidency".
- Working closely with External Audit team reconcile outstanding/ not provided invoices for periods 2006-2010
- Attending weekly update and feedback meetings with MD at "Presidency" offices.
- Collate stats once per month for Managing Directors Board pack.
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
- Undertook general clerical duties including photocopying and scanning; kept workflow steady and uninterrupted.
- Compiled reports which assisted management in decision making.
- Handled telephone calls professionally, resulting in positive customer feedback.
- Streamlined communication for better team coordination by promptly relaying messages.
- Prepared documentation, ensuring all files were up-to-date and readily available.
- Inputted data quickly and accurately to maintain reliable records.
- Built positive working relationships with staff and customers for helpful department support.
- Fielded general enquiries, providing knowledgeable, helpful customer support.
- Maintained clean and organised workstation to comply with office standards.
- Communicated and processed client information with discretion to maintain confidentiality.
Secretary/ PA Assistant to GM/ IT Project Administrator/ IT Training Centre Consultant/ HR Admin
First Rand Bank (Pty) Ltd
Johannesburg, Gauteng
10.1985 - 04.2006
- Company Overview: Financial
- All positions were within IT Division of First Rand Bank Limited.
- 1985 – 1996 Secretarial positions varied from Junior Secretary to Senior PA -entailed full secretarial function at Senior Level – Diary Management, Screening Telephone calls, Collation and compilation of management reports for Board Meetings, Preparation of presentations material, Arranging Local and Overseas Travel, Catering for Functions, Attending Meetings, Minute taking and distribution of minutes.
- General Departmental typing
- 1997 – 2000 IT Training Centre Consultant position entailed – Controlling and managing 2 staff members, Arranging internal and external training, Negotiating with Vendors as per Training needs and Contracts. Evaluating courseware as well as individual staffs training needs, Attending management meetings with Vendors, Control and manage departmental budget of R6m, attending to queries, arrange payments and invoicing to external suppliers; Delegating to team members; Ensure SLA were met; Encourage growth and development within team; General HR Administration, Keep ahead of world trend in training; Align our Training Centre with NQF Standards
- Involved in planning and organising for Y2K
- 2000 – 2006 IT Project Administrator positions varied – Planning, Co-Ordination, Organising, Implementation of training sessions for all Branch Staff nationally to become FAIS Compliant
- Co-Ordinate implementation of skills data base for FNB Group
- Test data input of new system
- Administer distribution of Online System
- Manage 2 staff members working on Help Desk
- Attend various project leaders team meetings consisting of 12 team leaders within division
- Monitor 36 departmental contract staff members timesheets, as well as contract renewals.
- Completed administrative paperwork promptly upon request from senior management ensuring no delays in processes or decisions.
- Streamlined project delivery process by effectively coordinating key tasks and deadlines.
- Enhanced team communication with efficient scheduling of meetings and dissemination of pertinent information.
- Implemented risk management plans for mitigating potential issues during project execution.
- Coordinated with external vendors, facilitating smooth operations and timely delivery of resources.
- Executed regular status reporting procedures, keeping all stakeholders informed about progress of projects.
- Utilised Microsoft Office tools efficiently to prepare comprehensive project reports.
- Provided administrative support to Project Managers, aiding in successful project execution.
- Ensured compliance with company policies whilst performing daily administrative duties.
- Supported financial tracking initiatives, assisting company in maintaining budgetary control.
- Maintained up-to-date project documentation, ensuring easy access for stakeholders.
- Liaised between different departments, promoting transparency and smooth flow of information during projects.
- Managed project lifecycle stages to ensure timely completion and adherence to budget constraints.
- Collaborated on development of detailed project plans that guided teams towards completion within stipulated timeframes.
- Coordinated project workflow, delegating tasks to meet all established objectives and timelines.
- Evaluated project requirements and allocated resources to align with milestones.
- Addressed conflicts proactively and implemented swift and actionable solutions to mitigate project delays.
- Collaborated with cross-functional teams to evaluate and define project scope.
- Submitted performance feedback to stakeholders, keeping project teams on track.
- Delivered projects on time and under budget through strict implementation and cost controls.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
- Maintained privacy of sensitive information by adhering to data protection regulations diligently.
- Maintained accurate personnel records with diligent attention to detail.
- Provided support for employee onboarding and training procedures.
- Arranged training sessions for staff, contributing to professional development initiatives.
- Accurately processed leave of absence requests and monitored absence data to use as triggers for management intervention.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
Education
Secretarial Certificate - Typing, Switchboard, General Office Duties, Computers, Punch Card Operating machines
Ace Secretarial College
Johannesburg, Gauteng 01.1981 - 11.1981
Grade 11 - Maths, English, Business Economics, Home Economic, Science, Art, Music
James Hamilton Academy
Kilmarnock, Ayrshire, Scotland 09.1979 - 08.1980
Diploma - Conference and Event Management
Damelin
Johannesburg, Gauteng 01.2006 - 11.2006
Certificate - Wills and Estate Administration
Intec College
Johannesburg, Gauteng, South Africa 01.2016 - 02.2017
Certificate - Food and Health Safety Management
Swift Micro Laboratories
Midrand, Gauteng, South Africa 11.2016 - 11.2016
Certificate - HACCP
Swift Micro Laboratories
Midrand, Gauteng, South Africa 11.2010 - 11.2010
Certificate - Project Administration and Techniques
Snap-Tech Professional Project and Programme Mngmt
Johannesburg, Gauteng, South Africa 02.2004 - 03.2004
Certificate - Sales and Marketing Management
Damelin
Krugersdorp, Gauteng, South Africa 01.2007 - 11.2007
Certificates - Secretarial - Office Admin
Ace Secretarial College
Johannesburg, Gauteng, South Africa 01.1981 - 11.1981
Skills
- Team Player
- Outstanding Communication
- Interpersonal Expertise
- Meeting Fixed Deadlines
- Excellent Organisational Skills
- Time management excellence
Accomplishments
- Nominated for the Annual IT Secretary of the Year 1997
- Nominated for the Island Award for recognition of Consistent Superior Customer Services 2003
- Secretary of the Social Club Department 1997
Custom
- High Performing Administration Professional
- Attention to detail
- Team Player & Assertive Planner
- Outstanding Communication & Interpersonal Expertise
- Consistently Striving to meet Fixed Deadlines
- Excellent Organisational Skills
- Productivity and Efficiency Improvements
- Basic Finance Familiarity
- Positive Decision Making
- Ensuring Successful Completion of Tasks
Affiliations
- Reading
- Cooking
- Walking in Nature
- Spending quality time with friends and family
References
References available upon request.
Timeline
National Secretary – Fully Remote
Financial Institutions Pensioners Society
06.2021 - 03.2025
Self Employed – Virtual Assistant
Our Angel Team
03.2019 - 03.2020
Certificate - Food and Health Safety Management
Swift Micro Laboratories
11.2016 - 11.2016
Certificate - Wills and Estate Administration
Intec College
01.2016 - 02.2017
Contract Consultant – Jhb and Dbn
Liberty Foods Services (Pty) Ltd
02.2012 - 09.2013
Certificate - HACCP
Swift Micro Laboratories
11.2010 - 11.2010
Debtors Dispute Clerk on The Presidency Account
Phakisa Fleet Services – Barloworld Automotive (Avis)
12.2009 - 06.2010
Personal Assistant to Director
Liberty Foods Services (Pty) Ltd
10.2009 - 01.2012
Certificate - Sales and Marketing Management
Damelin
01.2007 - 11.2007
Diploma - Conference and Event Management
Damelin
01.2006 - 11.2006
Founder/ Owner
Third Life Retirement Planning (Pty) Ltd
01.2006 - 07.2017
Certificate - Project Administration and Techniques
Snap-Tech Professional Project and Programme Mngmt
02.2004 - 03.2004
Secretary/ PA Assistant to GM/ IT Project Administrator/ IT Training Centre Consultant/ HR Admin
First Rand Bank (Pty) Ltd
10.1985 - 04.2006
Secretarial Certificate - Typing, Switchboard, General Office Duties, Computers, Punch Card Operating machines
Ace Secretarial College
01.1981 - 11.1981
Certificates - Secretarial - Office Admin
Ace Secretarial College
01.1981 - 11.1981
Grade 11 - Maths, English, Business Economics, Home Economic, Science, Art, Music
James Hamilton Academy
09.1979 - 08.1980
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