Denise Brander
Supervisor
Cape Town
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
11
11
years of professional experience
Work History
Supervisor
Viewmetrics
06.2019 - 06.2022
- Managing the quality of controllers (Ensuring Incident reports are accurate with no errors, call etiquette is professional).
- Aligning staff(controllers) with the SOP when client requirements are met after the client on boarding process is finished (New Contract on the UCT).
- Assisting in the back-end by conducting regular health checks & system clean-ups to ensure system reliability.
- Monitoring the effectiveness of the team and ensuring that each member is operating as efficiently as possible.
- Reporting of any system discrepancies to the relevant parties assigned in order to minimize system downtime.
- Leading, guiding & motivating each team member to ensure maximum resource utilization.
- Communicating with the depot hierarchy ensuring that their contact list is up to date resulting in sound communication between the UCT and the depots.
- Escalating any issues that the team raises, using the chain of command, which increases transparency.
- Creating new locations on Vantage.
- Monitoring hiring routes, alert drivers and depots of possible danger in the area.
- Assisting the Operations Manager with Roster Schedules in his absence
- Reviewing Fleet Controllers performance based off the number of events handled and Reports sent
- Daily refresher training for fleet controllers
- Entry level disciplinary enquiries (Warning etc)
- General electronically filling
- Being a pro-active problem solver
Fleet Controller/ Super Controller
Viewmetrics
10.2018 - 06.2019
- 2IC to Shift Supervisor
· Activating and deactivating tags
· Camera and driver checks
· Controller reports review
· Critical Events handling and escalations
· Customer service
· Data Capturing
· Delegating task across teams
· Expeditor Roster Planning
· Fuel Monitoring
· General Administration
· Health Check on vehicles
· Developing Improvement Initiatives
· Incident report compiling and filing
· Logistical Planning
· Maintaining customer client relationship
· Manage event strikes and strike downs
· Management of location clean-up after events
· Monitoring of all safety alerts on 2000+ vehicles
· Problem solving – Late departures, Late deliveries, vehicle issues
· Resolving queries
· Route Monitoring
· SIMcontrol
· Stage set-up
· Stock Control Recon
· Team motivation and training
· Warehouse space allocations
Customer & Collections Agent
Virgin Actice - National Head Office
02.2016 - 09.2018
- Advising members about the different types of memberships
- Upgrading and downgrading members
- Assisting with queries and statement requests
- Cancelling memberships & transferring members, calculating discounts and settlements.
- Collecting outstanding payments
Collections Agent
Nimble Collection Services
08.2011 - 12.2015
- Collecting outstanding loan & cheque account payments
- Dealing and assisting with queries and requesting statements
- Liaising between banks, attorneys and customers
Education
GR.12 -
Manenberg Senior Secondary School
Skills
Excellent problem solver
Staff management
Operations management
Process improvement
Strategic planning
References
- AJ Prollius 082 396 2535 / aj.prollius@optix.co (Viewmetrics- Ops Manager)
- Grant Phillips 078 006 5157/ grantphillips1993@gmail.com (Viewmetrics- Supervisor)
Timeline
Supervisor
Viewmetrics
06.2019 - 06.2022
Fleet Controller/ Super Controller
Viewmetrics
10.2018 - 06.2019
Customer & Collections Agent
Virgin Actice - National Head Office
02.2016 - 09.2018
Collections Agent
Nimble Collection Services
08.2011 - 12.2015
GR.12 -
Manenberg Senior Secondary School