Denise Baba
Administrator
Vereeniging
Summary
Reliable Administrator with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
34
34
years of professional experience
Work History
ASSISTANT
GALAXY MAINTENANCE
01.2020 - 06.2023
- Receive email from sites (Sasol/Natref), Compile quotes, Return quotes to sites
SALES ASSISTANT
ROCKFIBRE
01.2009 - 01.2020
- Production planning for orders received, Check emails for any quote/pro forma requests, Generate quote/pro forma and respond to email, Check emails for any queries and respond to it, Generate invoices on pastel, Generate a spreadsheet once a week for outstanding orders, Keep track of turnover and report to Director, Send out statements once a month, Receive and attend to telephonic queries on a daily basis, Assistant to two sales representatives, Assist walk in clients, Assist with the switchboard when receptionist is not available, Attend meetings when necessary
SALES SUPPORT TEAM LEADER
METROPOLITAN LIFE
08.2001 - 12.2008
- Assistant to eight financial planners, Capturing and collation of client data, Liaising with financial planners, external/internal clients, Compiling weekly and monthly reports, Follow up Recognition of Transfers with other insurance companies, Drawing of quotation for planners, Controlling arrear premiums, Six administrators reporting to me, Managing the office when the admin manger is not available, Controlled administrative functions, Customer service, Assist planners and admin with product and quotes training
PORTFOLIO MANAGER
METROPOLITAN LIFE
03.2001 - 07.2001
- Capturing and collation of client data, Liaising with consultants, brokers and clients, Generating quotes for consultants, brokers and Alexander Forbes, Compile weekly and monthly reports
CLIENT SERVICE MANAGER
METROPOLITAN LIFE
09.2000 - 02.2001
- Death and disability claims assessment and administration, Liaise with policy holder and external clientele, Assessment and payment of loans, surrenders, death and disability claims, Early retirement and maturity claims, Assessment any payments of refunds of premiums to policy holders, Capturing and collation of client data
HOME SERVICE MANAGER
METROPOLITAN LIFE
01.1999 - 01.2000
- Checking of policy books, Daily reconciliation, Liaising with clients internal and external, Compile reports
ADMIN MANAGER
METROPOLITAN LIFE
01.1997 - 01.1999
- Control admin functions, Manage three administrators, Compile weekly and monthly reports, Liaise with clients internal and external, Payment of general office expenses, Capturing and collation of client data, Performance appraisals
NEW BUSINESS CLERK
METROPOLITAN LIFE
01.1989 - 01.1996
- Checking all new business applications for completion, Capturing and follow up on queries, Controlled administrative functions, Compile reports, Liaise with internal and external clients, General office functions
Education
High School Diploma -
Roshnee Secondary School
Roshnee, Vereeniging 04.2001 -
Skills
MS WordMS ExcelOutlookInternetWindowsPowerPointPastelMS Teams
Administrative support
Accomplishments
- Odyssey Sales Conference - Zambia 2005
- Odyssey Sales Conference - Zimbali 2007
Qualifications Courses Programmes Completed
- Matric
- Executive secretarial course
- Written communication
- Client services
- Performance management
- Presentation skills
- Assertiveness
- Practical management workshop
- Psychometric test
- Group schemes new business
- Group schemes claims and refunds
- Personnel management
- Home service
- Loans and surrenders
- OB renewals
Personal Information
- ID Number: 700509 0258 080
- Ethnicity: Indian
- Gender: Female
References
- Helen Naidoo, Metropolitan Life, (011) 240-2100
- Raiesa Ebrahim, Rockfibre, (016) 421-2045
- Neil Saunders, Galaxy maintenance, 084 360 2260
Timeline
ASSISTANT
GALAXY MAINTENANCE
01.2020 - 06.2023
SALES ASSISTANT
ROCKFIBRE
01.2009 - 01.2020
SALES SUPPORT TEAM LEADER
METROPOLITAN LIFE
08.2001 - 12.2008
High School Diploma -
Roshnee Secondary School
04.2001 -
PORTFOLIO MANAGER
METROPOLITAN LIFE
03.2001 - 07.2001
CLIENT SERVICE MANAGER
METROPOLITAN LIFE
09.2000 - 02.2001
HOME SERVICE MANAGER
METROPOLITAN LIFE
01.1999 - 01.2000
ADMIN MANAGER
METROPOLITAN LIFE
01.1997 - 01.1999
NEW BUSINESS CLERK
METROPOLITAN LIFE
01.1989 - 01.1996