Hi, I’m
Denielle Rennie
Branch Manager/Senior Team Leader/Administrator
Pietermaritzburg,KZN
Summary
Organized BM/STL with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.Skilled at training employees and leveraging organized approaches to handle daily planning and customer service requirements.
Overview
11
years of professional experience
8
years of post-secondary education
Work History
Hollywoodbets KB - Rakesh Maharaj 0609075926Pietermaritzburg, KZN
Branch Manager/Senior Team Leader
01.2015 - 11.2022
Job overview
- Set clear team goals and delegated tasks and set deadlines.
- Discovered training needs and provided coaching.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Produced weekly, daily and monthly activity reports and forecasts.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Initiated timely response to emails, voicemails and written correspondence.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Implemented new working processes which delivered continued improvements.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Collected, validated, and distributed information to employees.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
Dukwhas Sporting Club - Babz 0722164758Pietermaritzburg, Kzn
Supervisor
01.2013 - 12.2014
Job overview
- Maintained compliance with company policies, objectives and communication goals.
- Interviewed, hired and trained new employees for betting position.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted products or services to each customer to consistently achieve sales targets.
Jason MathewJohannesburg, Gauteng
Planet Fitness
11.2008 - 11.2009
Job overview
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Nemoz Plumbers - Nirmal Singh 0794407682Pietermaritzburg, KZN
Administrator
12.2022 - Current
Job overview
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Tracked approved and unapproved invoicing to produce critical month-end metrics.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Education
Esther Payne Smith SecondaryNorthdale
Matric
01.2001 - 11.2006
Star FactoryUmhlanga
NQF Level 5 from Business Management
03.2021 - Current
Skills
Business Development
Accomplishments
Health and Safety Officer 2018-2022
Senior Team leader of the month Fed 2021/March 2022
Team excellence 2021
Audit Queries Report Raisethorpe2000-Dikwhas2022
Timeline
Administrator
Nemoz Plumbers - Nirmal Singh 0794407682
12.2022 - Current
Star Factory
NQF Level 5 from Business Management
03.2021 - Current
Branch Manager/Senior Team Leader
Hollywoodbets KB - Rakesh Maharaj 0609075926
01.2015 - 11.2022
Supervisor
Dukwhas Sporting Club - Babz 0722164758
01.2013 - 12.2014
Planet Fitness
Jason Mathew
11.2008 - 11.2009
Esther Payne Smith Secondary
Matric
01.2001 - 11.2006
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