Denicke Nel
Summary
Luxury Hospitality Professional with extensive experience in delivering exceptional food and beverage service across fine dining, banquet operations, and high-volume restaurant environments. Excelled in providing personalized guest experiences within exclusive private country clubs and luxury resorts, leveraging strengths in communication, attention to detail, and adaptability. Committed to exceeding guest satisfaction and enhancing operational efficiency through proactive support and exceptional service delivery.
Overview
11
11
years of professional experience
Work History
Executive Assistant & Office Manager
ClevaKids Tutoring Centre
Cape Town
06.2026 - Current
- Coordinated daily operations, scheduling, communications, and administrative support to enhance efficiency at busy tutoring centre.
- Delivered professional customer service while managing parent enquiries, student bookings, and client communications to foster positive relationships.
- Maintained accurate records, invoicing, scheduling, and operational documentation to ensure smooth operational flow.
- Managed competing priorities by organizing tasks effectively to ensure timely completion. simultaneously while ensuring exceptional organizational standards.
- Develop strong relationships with clients through proactive communication and attention to detail.
Executive Assistant & Office Manager
IDTek Solutions
Cape Town
06.2025 - 05.2026
- Oversaw daily office operations to ensure seamless functionality in a fast-paced technology environment.
- Supported management with reporting, documentation, and onboarding processes to enhance operational efficiency.
- Coordinated staff scheduling and maintained confidential employee records for efficient HR administration.
- Demonstrated exceptional organizational skills while handling multiple priorities under pressure.
Server | Banquet Server (H-2B Visa)
Woodfield Country Club
Boca Raton
10.2024 - 05.2025
- Provided banquet service for weddings, golf tournaments, corporate functions, and private events serving groups of over 200 guests.
- Delivered exceptional fine dining service for members and guests within a prestigious private country club.
- Collaborated closely with culinary, bar, and banquet teams to ensure seamless service during high-volume events.
- Fostered positive relationships with club members through attentive and efficient service, enhancing overall guest experience.
- Upheld luxury hospitality standards through personalized service and meticulous attention to detail.
- Processed food and beverage orders, payments, and special requests using POS systems, ensuring accuracy and efficiency.
- Followed all food safety, sanitation, and service standards while maintaining an immaculate dining environment.
Freelance Client Services & Social Media Coordinator
Cape Town
05.2024 - 09.2024
- Coordinated client communication, scheduling, and project management across multiple businesses to ensure timely delivery.
- Streamlined workflows and fostered professional relationships with clients and stakeholders to enhance collaboration.
- Facilitated business operations through administrative coordination and effective customer communication to support service delivery.
Live-In Au Pair & Family Assistant
Maryland & New York
05.2023 - 05.2024
- Coordinated daily childcare, household logistics, transportation, scheduling, and family support to ensure smooth family operations.
- Built strong relationships through professionalism, trust, and excellent communication.
- Streamlined household organization, errands, and daily operational tasks to enhance family efficiency.
Front Desk Administrator & Brand Coordinator
Piehole Media
02.2022 - 04.2023
- Managed front desk operations, providing a welcoming experience for clients and visitors.
- Scheduled appointments, maintained calendars, and coordinated meetings.
- Responded to inquiries via telephone and email, ensuring high standards of customer service.
Assistant Store Manager
Poetry
Cape Town
12.2019 - 03.2020
- Executed POS transactions, handled cash, managed inventory, and oversaw merchandising and opening/closing procedures to maintain operational efficiency.
- Facilitated daily retail operations in premium fashion environment, ensuring smooth workflow and customer satisfaction.
- Delivered outstanding customer service while supporting sales targets.
- Trained and supported team members, upholding company service standards and fostering a collaborative team environment.
Wine Tasting Assistant | Server
Diemersdal Wine Estate
Cape Town
12.2017 - 12.2019
- Delivered premium food and wine service while educating guests about award-winning wines.
- Hosted wine tastings for local and international visitors.
- Coordinated reservations, POS transactions, cellar door sales, and private tasting experiences to enhance guest satisfaction.
- Supported weddings, harvest events, corporate functions, and seasonal hospitality events to create seamless experiences for guests.
- Ensured exceptional presentation standards and delivered memorable guest experiences, contributing to repeat visits.
Au Pair
The Au Pair
Laren
12.2016 - 11.2017
- Coordinated daily schedules, transportation, meals, and educational activities, ensuring seamless family routines.
- Delivered comprehensive childcare and household support, fostering a nurturing environment for host family.
- Cultivated cross-cultural communication and enhanced intermediate Dutch language skills to strengthen family interactions.
Seasonal Server
Deeghuys
Cape Town
12.2016 - 12.2016
- Delivered exceptional customer service in fast-paced dining environment, ensuring timely and accurate order fulfillment.
- Provided friendly, efficient customer service during high-volume festive season, enhancing customer satisfaction.
- Handled cash transactions, recommended products, and addressed customer inquiries to improve service experience.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Managed orders using point-of-sale system to streamline transactions.
Server
Bootlegger Coffee Company
Cape Town
04.2015 - 12.2016
- Provided attentive table service in high-volume café, enhancing customer satisfaction and experience.
- Prepared and served specialty coffee, beverages, and meals while maintaining company quality standards.
- Cultivated strong relationships with regular customers through personalized and efficient service, fostering loyalty.
- Processed customer payments at the point of sale. and ensured accurate end-of-shift cash reconciliation, maintaining financial integrity.
- Cleaned and organized work areas to meet health standards., food safety, and presentation standards throughout each shift.
Education
Bachelor of Arts - Psychology & Political Science
Eduvos
Cape Town, South Africa07-2026
Bachelor of Arts - Psychology
Stellenbosch University
Cape Town, South Africa07-2022
Diploma - User-Centred UX/UI Design
Red & Yellow Creative School of Business
Cape Town, South Africa09-2021
Skills
Administrative & Technology SkillsMicrosoft Office Suite Google Workspace Scheduling Calendar Management Data Entry Record Keeping Client Communication Administrative Support
Luxury Hospitality & Guest Services
Luxury Hospitality Private Country Club Service Resort Hospitality Hotel Guest Services VIP Guest Experience Member Services Guest Relations Guest Satisfaction Front-of-House Operations Concierge Services Customer Service Excellence Personalized Guest Attention
Food & Beverage Service
Fine Dining Service Table Service Banquet Service Food & Beverage Operations Restaurant Service Wine Service Wine Pairings Menu Knowledge Beverage Service Private Events Corporate Events Wedding Service Golf Tournament Service Event Support
Restaurant & Service Operations
POS Systems Order Processing Cash Handling Payment Transactions Reservations Dining Room Setup Service Standards Food Safety Sanitation Standards Cleanliness Standards Inventory Awareness Opening & Closing Procedures High-Volume Service
Guest Experience & Professional Skills
Upselling Problem Resolution Conflict Resolution Communication Skills Active Listening Attention to Detail Time Management Multitasking Team Collaboration Adaptability Cross-Cultural Communication Professional Appearance Positive Attitude
Administrative & Technology Skills
Microsoft Office Suite Google Workspace Scheduling Calendar Management Data Entry Record Keeping Client Communication Administrative Support
Languages
English (Fluent) Afrikaans (Fluent) Dutch (Intermediate)
Work Authorization
South African Citizen, Available for H-2B Visa Sponsorship, Previous U.S. H-2B Hospitality Employee, Available to Relocate for Seasonal Employment
Driver License
Valid South African Driver's Licence
Languages
- English, Fluent
- Afrikaans, Fluent
- Dutch, Intermediate
Relocation
Available to Relocate Internationally
Availability
Available for H-2B Seasonal Employment
Timeline
Executive Assistant & Office Manager
ClevaKids Tutoring Centre
06.2026 - Current
Executive Assistant & Office Manager
IDTek Solutions
06.2025 - 05.2026
Server | Banquet Server (H-2B Visa)
Woodfield Country Club
10.2024 - 05.2025
Freelance Client Services & Social Media Coordinator
05.2024 - 09.2024
Live-In Au Pair & Family Assistant
05.2023 - 05.2024
Front Desk Administrator & Brand Coordinator
Piehole Media
02.2022 - 04.2023
Assistant Store Manager
Poetry
12.2019 - 03.2020
Wine Tasting Assistant | Server
Diemersdal Wine Estate
12.2017 - 12.2019
Au Pair
The Au Pair
12.2016 - 11.2017
Seasonal Server
Deeghuys
12.2016 - 12.2016
Server
Bootlegger Coffee Company
04.2015 - 12.2016
Bachelor of Arts - Psychology & Political Science
Eduvos
Bachelor of Arts - Psychology
Stellenbosch University
Diploma - User-Centred UX/UI Design
Red & Yellow Creative School of Business