Denette Fourie
Stellenbosch
Summary
I am a positive, bubbly detail-oriented individual with strong organizational and communication skills. Excellent at multitasking in fast-paced environments and adapting to changing priorities. I am a team player with a positive attitude who really enjoys working with people and within the travel industry. Consistently exceeds deadlines and expectations. Results-driven and proactive with a proven track record of exceeding sales and revenue objectives. Natural leader who enjoys learning and teaching. Excels at solving complex problems and has experience in product testing, management, and developing new business opportunities.
Overview
11
11
years of professional experience
Work History
INDEPENDENT TRAVEL MANAGER
Flight Centre International
01.2024 - Current
- Arrange, plan, advise and book all Domestic and International Travel which ranges from flight tickets, accommodation, travel insurance and visas.
- Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
- Manage my own “travel business” in terms of marketing, planning, complaint handling and finance all whilst delivering a good service to new and old clients by means of excellent communication via email and telephone, promptness and efficiency.
- Enhanced travel experience for clients by researching and recommending unique destinations and activities.
- Organized large-scale group travel arrangements, ensuring seamless logistics for both domestic and international trips.
- Monitored industry developments closely to stay ahead of competitors'' offerings and maintain the company''s reputation as a leader in travel management.
OWNER AND VISA EXPERT
VisaDen
01.2023 - 01.2024
- Started my own visa company in 2023 where I assisted clients with visa applications from start to finish by means of completing visa application forms on behalf of them, I made visa appointments, dealt with the embassies and went through all the clients documentation before they went for their interviews in order to make sure everything was 100% correct
- Spoke to customers in multiple languages to resolve problems and answer questions, on the telephone and on email.
- Handled all incoming and outgoing payments, accurately processing associated paperwork and digital records
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
CLIENT RELATIONSHIP MANAGER AND TRAVEL CONSULTANT
MATIES TRAVEL
09.2014 - 08.2017
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
- Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues.
- Informed clients regarding travel costs and collected deposits and balance to serve as payment for services.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion
- I was responsible for developing and maintaining long-term partnerships with clients through excellent customer service and support.
- Monitoring and reporting on sales performance and service delivery
- Attending networking events
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
Education
Management Diploma - Tourism & Events
Cape Peninsula University of Technology
01.2008
High School - undefined
Hugenote High School
01.2005
Skills
- Strong work ethic
- Excellent Organizing and Communication Skills
- Teamwork
- Time Management
- Reliable
- Computer Skills
- Positive and people person
- Attention to Detail and Accuracy
- Business development and planning
- Customer service
- Decision-making
- Client relationship building
- Sales presentations
- Training and development
- Market understanding
LANGUAGES
Afrikaans: Fluent
English: Fluent
Timeline
INDEPENDENT TRAVEL MANAGER
Flight Centre International
01.2024 - Current
OWNER AND VISA EXPERT
VisaDen
01.2023 - 01.2024
CLIENT RELATIONSHIP MANAGER AND TRAVEL CONSULTANT
MATIES TRAVEL
09.2014 - 08.2017
High School - undefined
Hugenote High School
Management Diploma - Tourism & Events
Cape Peninsula University of Technology
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