Dena Moodley

Responsible for end-to-end integration between Sanlam and Assupol, focusing on collections and payments management.
Standardise and align Sanlam and Assupol to a single, unified process and transition to a centralized service function.
Implementation of a Premium Collections and Payments Management System that unifies, standardises, optimises, and automates the collections and payments process that covers all collections channels and all payment types for a seamless,
efficient experience.

Enhanced currency supply chain management processes.
Ensured accuracy of note and coin handling procedures in cash
management operations.
Streamlined information and technology solutions for improved
integration.
Ensured cost-effective availability and integrity of currency.

Spearheaded product optimization for Merchant Loans and
Unsecured Term Loans, enhancing the credit lifecycle from
origination to collections.
Collaborated with the Software Development Manager to
prioritize product development, ensuring alignment with strategic
vision.
Drove economic growth by tailoring products to support SMEs in
South Africa, improving their financial health.
Revolutionized client experience with a scored, digital-first
approach, offering transparent fees and competitive pricing for a
streamlined credit process.
Contributed to business growth by providing essential working
capital to SMEs without traditional collateral, in line with the
unsecured lending strategy.
Delivered a simple, accessible, and transparent digital lending
process, enhancing client convenience and satisfaction.
a new idea/business opportunity and for large projects/systems

Spearheaded strategic change initiatives as Lead Business
Analyst for Absa Regional Operations in the Card Acquiring Team.
Drove business transformation within Absa RBB by identifying
and analyzing critical challenges for business/product owners.
Developed comprehensive solutions to meet business
requirements and optimize operations.
Led System Integration Testing (SIT) and User Acceptance
Testing (UAT) Analysts, ensuring quality and efficiency.
Acted as Scrum Master, facilitating Daily Stand-Ups to maintain
project momentum and team alignment.
Orchestrated training programs to enhance team capabilities and
performance.
Managed cross-country projects in Kenya, Mauritius, Ghana,
Uganda, Seychelles, Botswana, Zambia, and Tanzania.

Spearheaded as Specialist Senior Business Analyst in the
deployment of Life Insurance Products.
Expertly analyzed, documented, and refreshed business
requirements for product workflows, protocols, and systems.
Crafted comprehensive Business Requirements Specifications and
Functional Requirements Specifications.
Led User Acceptance Testing to ensure product quality and
performance standards.
Facilitated Daily Stand-Ups to drive project momentum and team
collaboration.
Conducted targeted training sessions to enhance team proficiency
and product knowledge.

Engaged in high-priority strategic initiatives within the cash
delivery domain, overseeing the full Software Development Life
Cycle (SDLC).
Spearheaded end-to-end cash movement projects as Lead
Business Analyst, encompassing Cash Centres, ATMs, and Branch
operations.
Achieved recognition as Top Performing Business Analyst in Point
of Presence (PoP).
Developed key documentation including Business Requirements
Specification, Functional Requirements Specifications, Test Cases,
and Business Cases.
Contributed to a project nominated for the Mega 2025 Innovation
award.

Managed two Business Analysts who reported directly to me,
overseeing the overall engineering effort, which included understanding, documenting (almost 1000), and re-engineering the business processes within collections.
Once all processes were mapped out, I engaged with Risk and Compliance to identify all risks in the processes then working together to put mitigations in place.
Facilitated daily sessions with end users and subject matter experts to gather insights.
I was promoted to this role where I functioned both in a Leadership and Specialist role.

Elevated team performance from lowest to highest rank in early stage
collections through consistent leadership and coaching.
Successfully minimized arrears by implementing strategic control
measures.
Lead a team of 15-25 collection consultants, optimizing bank collection operations within established norms.

Managed and mentored a team of 8-16 consultants, enhancing
their skills in collections and arrears reduction for Personal Loans.
Drove collections efforts to maintain the bank's portfolio within
agreed norms, ensuring financial stability and customer
satisfaction.
Spearheaded the establishment of a Call Centre, including
recruitment, system implementation, and development of
business processes and procedures.

Led and developed a high-performing sales team of 30–40 consultants, driving performance through coaching, mentoring, and structured performance management.
Consistently achieved and exceeded sales, quality, and operational targets through data-driven decision-making and KPI monitoring.
Managed day-to-day call centre operations, including queue management, adherence to SLAs, and compliance with regulatory standards.
Identified and implemented process improvements to increase efficiency, reduce handling times, and optimise overall team productivity