Demille Williams
Customer Service Administrator
Cape Town
Summary
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring Customer Service Administrator position with company in technology sector. Dedicated Customer Service Administrator with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 10 years. Forward-thinking professional offering more than 10 years of experience working for healthcare companies prioritizing tasks and assessing customer needs. Competent Customer Service Administrator offering wealth of experience in managing complex tasks and communicating with high-end customers. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
3
3
Languages
5
5
year of post-secondary education
Work History
Customer Service Administrator
RCS
11.2015 - Current
- Researched issues with shipments, product damage, and incorrect product amounts.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Coordinated product shipments with correct freight company.
- Updated customer service database with new information, address changes and contact details.
- Pitched in to answer phones at main switchboard with [Number] lines.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Debt Collector
Anthony Richards And Associates
08.2014 - 07.2015
- Delivered exceptional customer service on collection calls off plus minus 70-80 clients and maintained calm and professional demeanor.
- Maintained high volume of calls of over 150 and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals of 100% on consistent basis.
- Maintained consistently high success rate of collecting on overdue accounts.
- Identified and contacted customers with overdue accounts to address payment status.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Documented customer payment interactions and account statuses for future reference.
Cashier
Shoprite Usave
03.2013 - 12.2013
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted more than 50 customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs from 8am until 6pm and sometimes overtime is required.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
No Degree -
Excelsior Secondary School Matric
Cape Town 01.2013 - 10.2013
Skills
Proficient in [Software]
Cash Handling
Research
Account Management
Telephone Etiquette
Payment Processing
Meeting Deadlines
Follow-Up Skills
Data Entry
Call Center Experience
Complaint Handling
CRM Software
Timeline
Customer Service Administrator
RCS
11.2015 - Current
Debt Collector
Anthony Richards And Associates
08.2014 - 07.2015
Cashier
Shoprite Usave
03.2013 - 12.2013
No Degree -
Excelsior Secondary School Matric
01.2013 - 10.2013