Delusha Naidoo
Midrand
Summary
With a diverse skill set and a strong commitment to improving CellC's digital landscape, I effectively lead projects to successful completion. My expertise goes beyond project management; I also excel in digital finance, and operational leadership. This broad perspective helps me enhance performance across applications, websites, and portals. By aligning operations with business goals, I ensure a seamless user experience that exceeds expectations. My approach drives efficiency and innovation in CellC's digital domain.
Overview
12
12
years of professional experience
Work History
Senior Manager: OmniChannel and Digital Delivery
Cell C
Midrand
05.2024 - Current
- Spearheaded Product Management across diverse Digital Platforms including App, Web, Mobi, USSD, and WhatsApp
- Streamlined Operations Management to enhance efficiency and productivity
- Executed Financial Management by crafting annual budgets, refining operational processes, and conducting reforecasting for strategic future planning
- Elevated Customer Relations through high-level negotiations, securing profitable contracts, and fostering valuable partnerships with consistent, effective communication
- Led the charge in Digital Transformation Strategy, ensuring successful implementation and integration
- Cultivated strong interdepartmental and reseller relationships, emphasizing the importance of collaborative Communication
- Engineered Growth Strategies to increase market share and drive business expansion
- Delivered on Digital Delivery by translating complex customer needs into practical and effective digital solutions
- Proactively managed Risks, addressing potential issues and dependencies across the product lifecycle
- Balanced Cost versus Value, making astute decisions to maximize value while effectively managing expenses
Digital Delivery Manager
Cell C
Midrand
01.2018 - 04.2024
- Product Owner for App & Portal: Managed developers, backlog, resource allocation, success metrics, and targets
- Created an environment of constant communication, increased output without compromising quality, and established a cross-functional working environment
- Operations Management: Established processes where there were none
- Partner Relationship Management
- Project Administration & Management
- Technical Support
- Operationalizing Projects
- Reporting
- Budget Management: Negotiated contracts and rate cards with partners, developed negotiation strategies, and executed them to ensure cost and quality improvements
- Led annual goals, budgeting, and ongoing forecasting processes
- Worked with pre-sales and management on new opportunities
- Built relationships and managed the performance of strategic staff augmentation partners
- Commercial Operations: Executed business priorities to deliver results, improved internal and external processes, analyzed and tracked existing reporting, and made recommendations for improvement
- Proactively transformed support to increase performance
- Digital Processes & Governance: Implemented processes and governance throughout digital operations
- Financial Management: Facilitated the development of the annual budget, operational processes, reforecasting, and future planning
- Project Administration & Management: Managed multiple technical initiatives, established and maintained QA and process flow, developed implementation approaches, service strategies, proposal plans, and consistent service integration
- Monitored project progress from design to implementation
- Customer Relations: Engaged in high-level negotiations, generated lucrative contracts, and built beneficial partnerships with clients through regular communication
- Digital Transformation Strategy: Implemented overall digital transformation strategies
- Digital Power BI Dashboard: Created and maintained the overall Digital Dashboard, providing revenue and insights
Traffic Manager
Econet Media- Kwese
Bryanston
11.2016 - 12.2017
- I documented all work done for advertisers to ensure accurate billing and prepared various logs requested by regulatory agencies
- I implemented media schedules and assigned tasks to staff, created and maintained a comprehensive library for all channels, and managed client billing
Retail Assistant Manager- Eastern Southern Africa
Huawei
Sandton
07.2015 - 06.2016
- Marketing Strategies: Assisted in developing and implementing effective marketing strategies
- Training Implementation: Implemented training programs across Eastern Southern Africa
- Retail Marketing: Executed retail marketing initiatives across Eastern Southern Africa
- Analytics & Reporting: Conducted analytics and prepared reports
Retail Assistant
Smollan- Unilever
Sandton
01.2013 - 06.2015
- Won the award for Operational Excellence
- Supported two Managers, Floating General Managers and 16 Retail Stores
- Responsible for daily sales reporting and keeping reports relevant to business needs to drive current region/district focus
- Assisted with reporting changes in headcount, assist with Resource Central (staffing) reporting
- Responsible for Corporate Purchasing Card & Corporate Travel Card
- Used within budgets, & work to reduce expenses
- Assisted with Expense Reporting and Purchased Card reconciliation
- Scheduled team meetings & team builds, complete travel arrangements as necessary
Education
Certified Digital Marketing Professional (Damelin's Professional Diploma in Digital Marketing) - Digital Marketing
Damelin
Online03-2024
Certified - Agile Scrum Foundation
Exin
Online03-2022
Certified - Agile Business Professional
Exin
Online03-2022
Certified - ITIL 4
People Cert
Online01.2022
High School - English, Maths, Afrikaans, Technical drawing, Technical Electronics, Physical Science
Meadowlands Secondary
Durban01.2007
Skills
- Strategic thinking
- Product Lifecycle Management
- Data analysis
- Agile methodology
- Project Management
- Leadership
- Communication
- Customer centricity
- Digital transformation
- Operations management
- Process improvement
- Adaptability and flexibility
Timeline
Senior Manager: OmniChannel and Digital Delivery
Cell C
05.2024 - Current
Digital Delivery Manager
Cell C
01.2018 - 04.2024
Traffic Manager
Econet Media- Kwese
11.2016 - 12.2017
Retail Assistant Manager- Eastern Southern Africa
Huawei
07.2015 - 06.2016
Retail Assistant
Smollan- Unilever
01.2013 - 06.2015
Certified Digital Marketing Professional (Damelin's Professional Diploma in Digital Marketing) - Digital Marketing
Damelin
Certified - Agile Scrum Foundation
Exin
Certified - Agile Business Professional
Exin
Certified - ITIL 4
People Cert
High School - English, Maths, Afrikaans, Technical drawing, Technical Electronics, Physical Science
Meadowlands Secondary
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