Delsa Marasha
Johannesburg
Summary
Cheerful and enthusiastic Hostess with 2+ years of experience in the hospitality industry, seeking a position on a cruise ship. Proven ability to provide excellent customer service, manage multiple tasks simultaneously, and work well under pressure. Knowledgeable about restaurant operations and procedures, as well as customer preferences. Skilled at scheduling dining reservations, greeting guests, and seating them at tables. Comfortable working in fast-paced environments and handling demanding workloads. Committed to providing a positive and memorable experience for all guests.
Overview
3
3
years of professional experience
Work History
Hotel Hostess
Burkleigh House
Randburg, Johannesburg
01.2023 - Current
- Greeting guests and welcoming them to the hotel.
- Providing guests with information about the hotel's facilities and services.
- Making reservations for restaurants and activities.
- Accompanying guests to their rooms.
- Answering phone calls and responding to guest inquiries.
- Handling guest complaints and resolving issues.
- Maintaining a clean and organized front desk area
- Handling luggage for guests.
- Offering recommendations for local restaurants and attractions.
- Assisting guests with check-in and check-out procedures.
- Providing directions and information about the surrounding area.
- Relaying messages between guests and hotel staff.
- Update hotel records and databases.
- Process payments for guests.
- Handling special requests from guests.
- Attend training and development sessions.
- Stay up-to-date on hotel policies and procedures
Restaurant Hostess
Tashas
Rosebank, Johannesburg
09.2021 - 12.2022
- Managed phone inquiries, reservations, and takeout orders, ensuring accuracy and confirmation.
- Supported restaurant staff in maintaining a clean dining room, coordinating with food runners and bussers.
- Greeted and seated guests, optimizing table turnover and addressing their needs.
- Ensured dining areas were clean and ready for guests, maintaining high standards of cleanliness.
- Addressed customer concerns promptly, enhancing guest satisfaction.
- Monitored server capacity, estimated wait times, and optimized seating arrangements.
- Orchestrated large group seating through reservations and advanced notifications to servers and managers.
- Fostered lasting relationships with guests, delivering exceptional service throughout their experience.
- Managed counter areas, cash drawer, and server supplies to streamline operations.
- Collaborated with kitchen and bar staff via the point-of-sale system for efficient order communication.
- Maintained restroom supplies and cleanliness through regular checks.
- Prepared dining setups, including tableware and linens, ensuring smooth transitions between guests.
- Assisted with beverage orders and service during peak meal times.
- Utilized the POS system to accurately calculate bills, including meal costs and taxes.
Waitress
Nando's
Rosebank, Johannesburg
02.2021 - 08.2021
- Served food and drinks to customers
- Took orders and processed payments
- Cleaned tables and maintained the dining area
- Provided excellent customer service
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Destiny Charter Schools
Johannesburg, Gauteng 12.2020
Skills
- Table Setting Arrangements
- Dining Customer Service
- High-Volume Dining
- Dining Crew Workflow Optimization
- Seating Assignment Preparation
- Menu Memorization
- Teamwork
- Reliable and Trustworthy
- Cleaning and Sanitizing
- Self-Motivated
- Service-Oriented
- Opening and Closing Procedures
- Service Oriented
- Active Listening and Communication
- Attention to Detail
- Personable and Friendly
- Customer-Oriented
- Warm and Welcoming
- Guest Greeting and Seating
- Dining Area Maintenance
- Menu Presentation
- Item Promotion
- Reservation Documentation
- Service Prioritization
- Waiting Tables
- Hospitality
Accomplishments
- Team Performance Improvement: Oversaw a team of 6 waitstaff by providing coaching and feedback, leading to a 15% increase in overall sales performance within the team.
- Service Excellence: Recognized for consistently receiving positive feedback from customers, achieving a 98% satisfaction rate based on customer surveys.
- Team Collaboration: Collaborated closely with servers and kitchen staff to streamline communication, resulting in a 10% reduction in order errors and improved service efficiency.
- Conflict Resolution: Resolved challenging customer complaints with a 95% satisfaction rate, showcasing exceptional conflict resolution skills and maintaining guest loyalty.
- Training Support: Assisted in training new waitstaff, showcasing leadership skills and helping newcomers become familiar with menu items, service standards, and POS systems.
Languages
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Service to others is the rent you pay for your room here on earth.
Muhammad Ali
Timeline
Hotel Hostess
Burkleigh House
01.2023 - Current
Restaurant Hostess
Tashas
09.2021 - 12.2022
Waitress
Nando's
02.2021 - 08.2021
High School Diploma -
Destiny Charter Schools
Similar Profiles
Edgar Carey LaneEdgar Carey Lane
Audio Specialist at House Recording Studio, US House of RepresentativeAudio Specialist at House Recording Studio, US House of Representative
Judy DrzymalaJudy Drzymala
Manager Housekeeping & Laundry at Hastings House Country House HotelManager Housekeeping & Laundry at Hastings House Country House Hotel
Jaden StanislausJaden Stanislaus
Manager at The Tree House (Guest House)Manager at The Tree House (Guest House)