Deliwe Mnisi
Administrative Officer/Driver
Tshwane
Summary
Dynamic administrative professional with extensive experience at Instawash Laundry, excelling in office management and customer service. Proven ability to streamline processes and enhance team productivity through effective communication and data entry skills. Recognized for implementing a new CRM system that improved client response times and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
Instawash Laundry
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Coordinated executive team schedules, optimizing time management through effective calendar balancing.
Senior Secretary
Department Of Public Services And Administration
07.2019 - 02.2022
- Safeguarded sensitive information with strict adherence to confidentiality protocols and data protection regulations.
- Improved office efficiency by maintaining an up-to-date inventory of supplies and proactively ordering necessary items as needed.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Facilitated the onboarding process for new employees, providing orientation materials and arranging training sessions.
- Assisted in the preparation of presentations or reports, ensuring accuracy and professionalism in all documents produced.
- Enhanced overall office functionality by maintaining up-to-date knowledge of best practices in administrative support, staying current on relevant software updates, or attending professional development workshops.
- Organized company events such as holiday parties or team-building exercises to foster a positive work culture within the organization.
- Optimized workflow efficiency by prioritizing tasks effectively based on urgency levels while remaining adaptable to shifting priorities.
- Expedited decision-making processes with thorough research on relevant topics presented in concise briefings for senior leadership review.
- Coordinated travel arrangements for executives, including flight bookings, hotel reservations, and ground transportation logistics.
- Increased team collaboration by organizing regular staff meetings and facilitating open communication channels.
- Contributed to project success by providing administrative support to cross-functional teams as needed during key initiatives or campaigns.
- Developed strong working relationships with external vendors or partners through consistent communication, negotiation skills, and exemplary customer service.
Executive Secretary
Department Of Home Affairs
2018 - 2019
- Organized and updated schedules for executives.
- Coordinated travel arrangements and bookings for executive staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled confidential information in professional manner.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Answered high volume of phone calls and email inquiries.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Collated and distributed agendas and minutes for all executive meetings.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
Messenger Driver
Department Of Communications
10.2017 - 10.2018
- Collected payments, signatures and new deliveries.
- Adapted quickly to last-minute changes in schedule or route requirements, maintaining flexibility under pressure.
- Established trust with clients by consistently delivering fragile items without damage or loss incidents.
- Documented details about delivery times, problems, and special circumstances.
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Maintained a safe driving record while adhering to strict company policies and traffic laws.
- Trained new employees on company procedures, fostering a supportive work environment for continued success.
- Delivered and collected Type packages on tight schedule.
- Managed daily logs accurately, tracking package status updates for internal reporting purposes.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
- Provided shipping documentation and relayed information to recipients.
- Contributed to revenue growth by promoting additional services offered by the company during customer interactions.
Secretary
Striving Mind Trading
03.2012 - 10.2017
- Streamlined the process of maintaining daily report documents, memos, and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Organized digital filing systems to enhance document accessibility.
- Entered data into system and updated customer contacts with information to keep records current.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
Cashier
Kit Kat Stores
05.2007 - 10.2011
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Mogatla Mpe High
North West GED -
BH Services
North West GED - Education Administration
Leadership Academy
GautengGED -
Leseding Computer Center
GautengSkills
Office administration
Timeline
Administrative Assistant
Instawash Laundry
04.2024 - Current
Senior Secretary
Department Of Public Services And Administration
07.2019 - 02.2022
Messenger Driver
Department Of Communications
10.2017 - 10.2018
Secretary
Striving Mind Trading
03.2012 - 10.2017
Cashier
Kit Kat Stores
05.2007 - 10.2011
Executive Secretary
Department Of Home Affairs
2018 - 2019
High School Diploma -
Mogatla Mpe High
GED -
BH Services
GED - Education Administration
Leadership Academy
GED -
Leseding Computer Center