Deliwe Kunene
Manager
Johannesburg
Overview
2025
2025
years of professional experience
Work History
Manager
Winnabets
- Implemented process improvements resulting in reduced operational costs and optimized resource allocation across departments.
- Conducted performance reviews and provided mentorship to team members, fostering professional growth and enhancing team productivity.
- Analyzed market trends to inform product development strategies, driving innovation and meeting consumer demands effectively.
Manager
World Sports Betting
09.2022 - 05.2024
- Oversaw inventory management processes to ensure accurate stock levels, contributing to efficient operations and customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager's Assistant
Egoli Sports Betting
09.2019 - 09.2022
- Led a team of 10 in daily operations, improving workflow efficiency and enhancing customer engagement strategies.
- Analyzed customer feedback and betting patterns to optimize service offerings, significantly boosting client satisfaction.
Manager, Senior Team Leader & Betting Clerk
Hollywood Sports Book
03.2007 - 2018
- Led a team of betting clerks to ensure efficient operations, enhancing customer satisfaction through timely service.
- Monitored daily operations to ensure compliance with regulatory standards, mitigating risks and enhancing operational integrity.
- Assisted in the development of promotional strategies to increase customer engagement and drive betting activity.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, fostering a positive betting environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Timeline
Manager
World Sports Betting
09.2022 - 05.2024
Manager's Assistant
Egoli Sports Betting
09.2019 - 09.2022
Manager, Senior Team Leader & Betting Clerk
Hollywood Sports Book
03.2007 - 2018
Manager
Winnabets