Delisile Lenah Hlatshiwayo
Centurion,South Africa
Summary
Accomplished Customer Service Representative of 7 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Well-qualified employee proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Outsurance (Hastings Direct)
Centurion, South Africa
02.2019 - 04.2025
- Handling 50 queries daily efficiently while maintaining high levels of customer satisfaction.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Assisted customers in making informed decisions by providing detailed product information while maintaining 100% quality control scores
Sales Agent
South African Breweries
Johannesburg
10.2016 - 10.2017
- Provided after-sales support as required, enhancing overall customer experience
- Developed sales pitches tailored specifically to individual client needs which increased sales by 15%
Assistant Teacher
Play with a purpose
Johannesburg
05.2016 - 08.2016
- Developed effective lesson plans by consulting with lead teachers, contributing 3% of improvements that can be made
- Provided additional support to students with special educational needs.
Education
Bachelor of Science - Education
University of South Africa
Pretoria, Gauteng 01.2024 -
National Diploma - Retail & Business
Tshwane University of Technology
Pretoria 01.2012 - 12.2015
National Senior Certificate - Economics
Boitshepo Secondary School
Tshwane 01.2006 - 12.2010
Skills
- Microsoft Office
- Communication Skills
- Effective Time Management
- Customer Service
- Efficient telephonic etiquette
Languages
English
Proficient (C2)
Zulu
Proficient (C2)
Swati
Advanced (C1)
Tswana
Proficient (C2)
Affiliations
- Reading and Playing Pedal tennis
Accomplishments
Community Voluntary Programme done independently through (Play with a purpose)
Nyukela Certificate done independently through (The School of Governance)
Personal Information
- Date of birth: 11 05 1993
- Nationality: South African
References
- Idah Ndou, Operations Manager, City of Johannesburg, NtombifuthiNdo@joburg.org.za, 0798193602
- Mongesi Khumalo, Team Leader, Outsurance (Hastings Direct), maxlovato247@gmail.com, 0712956906
- Bhekilizwe Ndlovu, Manager, Harambee (Work readiness program), bhekilizwe@harambee.co.za, 0640679042
Timeline
Bachelor of Science - Education
University of South Africa
01.2024 -
Customer Service Representative
Outsurance (Hastings Direct)
02.2019 - 04.2025
Sales Agent
South African Breweries
10.2016 - 10.2017
Assistant Teacher
Play with a purpose
05.2016 - 08.2016
National Diploma - Retail & Business
Tshwane University of Technology
01.2012 - 12.2015
National Senior Certificate - Economics
Boitshepo Secondary School
01.2006 - 12.2010
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