Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Languages
Interests
Timeline
Generic

Delisile Pertunia Mpesi

Johannesburg

Summary

Accomplished SAP Administrator and Call Center Analyst with extensive experience at CITY POWER, adept at managing client relations, resolving queries, and maintaining meters. Proven track record as a Credit Controller and Corporate Accounts Admin at VECTOR LOGISTICS, RAINBOW CHICKENS, G4S Cash Services, and Nestle, handling high-value accounts and ensuring accurate billing. Demonstrated expertise in customer service excellence, project coordination, and strategic decision-making. Proficient in SAP, Microsoft Office Suite, and customer relationship management systems. Career goal: to leverage extensive experience in a challenging role that demands exceptional organisational skills and attention to detail.

Overview

23
23
years of professional experience
3
3
Languages

Work History

SAP ADMINISTRATOR/ CALL CENTER ANALYST

CITY POWER
03.2017 - 01.2024
  • Clients: Individual Domestic Customers
  • SAP, Excel Advanced, Outlook, Internet, word
  • Registration of meters
  • Downloading data
  • Calling customers for payment
  • Maintenance of meters
  • Liaising with stakeholders: ie Field Technicians, Management
  • Resolving queries: eg information on tokens, meter number queries, address queries, validation of meters on SAP
  • Extracting and downloading information regarding job cards for capturing on SAP
  • Validation of meters for 3rd Party Vending: eg UNIPIN, EASY PAY
  • Providing service directly and indirectly, on internal and external customers
  • Follow up on customer satisfaction, providing one stop customer service, quality assurance
  • Loading new customer application, data clean up and verification

Credit Controller / Corporate Accounts Admin

VECTOR LOGISTICS / RAINBOW CHICKENS
06.2011 - 12.2012
  • Clients: Chicken Licken Nationally and Botswana
  • SAP
  • Book value R60 Million a month
  • Downloading age analysis
  • Calling customers for payment
  • Collecting cheque’s on behalf of the company and banking them
  • Reconciling of accounts, Making sure customer receive their statements
  • Doing reports, Processing credit notes
  • Allocation of Credit/Debit notes
  • Verifying credit limits of clients
  • Printing of invoices, credit/debit notes
  • Releasing orders, delivery of invoices
  • Transferring payments from Company bank statement to customer account, Allocation of payments, doing recons on accounts, Liaising with customers on daily basis on account balances
  • Clearing Claims, communicating with branches to give clients accurate bills
  • Loading new customer application for credit, Visiting clients to sort out queries

Credit Controller / Corporate Accounts Admin

G4S Cash Services
11.2008 - 06.2011
  • Clients: All Pay National
  • OBC Chicken Stores
  • Mc Donalds Franchise Stores
  • Mc Donalds Corporate Accounts
  • African Bank National
  • SAP
  • Book value R4 Million a month
  • Downloading age analysis
  • Calling customers for payment
  • Collecting cheque’s on behalf of the company and banking them
  • Reconciling of accounts
  • Doing reports, Processing credit notes
  • Allocation of Credit/Debit notes
  • Verifying credit limits of clients
  • Printing of invoices, credit/debit notes
  • Releasing orders, delivery of invoices
  • Transferring payments from G/L to customer account, Allocation of payments
  • Follow up on outstanding payments
  • Clearing Claims, communicating with branches to give clients accurate bills
  • Loading new customer application for credit, Visiting clients to sort out queries

Credit Controller

Nestle
10.2007 - 02.2008
  • Clients: Sweets from Heaven
  • Ster-Keniker
  • Baby Boom
  • Swaziland Dept of Transport
  • SAP
  • Book value R2,3 Million a month
  • Downloading age analysis
  • Calling customers for payment
  • Collecting cheque’s on behalf of the company
  • Reconciling of accounts, balancing of invoices with spread sheet, Doing reports
  • Allocation of Credit/Debit notes
  • Verifying credit limits of customers
  • Printing of invoices, credit/debit notes
  • Releasing orders
  • Transferring payments from G/L to customer account
  • Follow up on outstanding payments
  • Clearing Claims
  • Loading new customer application for credit

Service Agent – SPU & LPU Department

Eskom
06.2004 - 09.2007
  • Account adjustment on incorrectly billed accounts
  • Handing over unpaid and terminated account for legal collections
  • Advising customers on how to repay debt
  • Process Data
  • Dealing With Customer Queries
  • Controlling Flow Of Work During Managers Absence
  • Letters of remainder and follow ups on when will the payment be received
  • Compiling reports for HOD meetings
  • Quotation for new and converting customers
  • Disconnecting on dedicated customers
  • Collection debt on overdue accounts

Service Agent

Eskom
01.2001 - 08.2003
  • Producing Cut-Off List, Doing Verification On Disconnection List, Sending List To Contractor
  • Debt Collecting, R1,6 Million a month
  • Termination Of Accounts For Non-Payments
  • Processing Account Queries
  • Performing Credit Control Process And Procedures
  • Uploading An Downloading Information
  • Follow Up On Late Account Payments
  • Receiving Customer Complains
  • Capturing New Service Application

Education

Certificate Introductry to Project Management - Planning Project, Finishing and reporting on completion of project

NDJ Consultants

Customer Relations Programme - Importance of good customer care, Important individuals in business is your client, Customer impact, Building good customer relation, Going extra mile, Customer satisfaction, Dos and Don’ts for providing exceptional, superior customer service, Knowing your customers

NDJ Consultant

Creative Debt Collecting - Basics of debt collecting, Overdue accounts, Long overdue accounts, Accounts at risk, When all else fails

NDJ Consultants

Certificate in Stress Management - Handle stress, Identifying stress, Manage Stress, What should be done with stress

NDJ Consultants

ADVANCED DIPLOMA IN NEGOTIATION SKILLS - Core principles of negotiations, Dealing with anger in negotiation, Conflict, dispute resolution, Multi-party negotiations, Legal issues in negotiation, International issue in negotiation, In-depth personality analysis, Breaking premature thoughts, Moving from conflict to compromise, Relation to media during & after negotiations

INTERNATIONAL NEGOTIATION ACADEMY

Call Centre Diploma - Introduction To Pcs, MS Word (Modules 1 & 2), MS Excel (Modules 1 & 2), Windows Navigation, E-Mail & Internet, Typing, Call Centre Skills, Typing Skills

Quest Computer Skills Centre

Matric - Siswati, English, Office Practive, Public Administration, Afrikaans, Geography, Information Processing

Roodepoort Technical College

Diploma And Certificate - Communication In Office, Office Administration And Procedure

Damelin

Individual Certificates - Typing 40 WPM, Word Perfect 5.1 Basic, Windows 95, MS Word 97

National Computer College

Skills

Maintaining office recordsundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid sick leave

Software

MS WORD, EXCEL, FORCELINK, MRQC, SAP, OUTLOOK, SUPRIMA

Languages

English
Upper intermediate (B2)

Interests

EXPOSURE TO OPERATION OF THE COMPANY, GROWING WITHIN THE COMPANY, BRINGING IDEARS

Timeline

SAP ADMINISTRATOR/ CALL CENTER ANALYST

CITY POWER
03.2017 - 01.2024

Credit Controller / Corporate Accounts Admin

VECTOR LOGISTICS / RAINBOW CHICKENS
06.2011 - 12.2012

Credit Controller / Corporate Accounts Admin

G4S Cash Services
11.2008 - 06.2011

Credit Controller

Nestle
10.2007 - 02.2008

Service Agent – SPU & LPU Department

Eskom
06.2004 - 09.2007

Service Agent

Eskom
01.2001 - 08.2003

Certificate Introductry to Project Management - Planning Project, Finishing and reporting on completion of project

NDJ Consultants

Customer Relations Programme - Importance of good customer care, Important individuals in business is your client, Customer impact, Building good customer relation, Going extra mile, Customer satisfaction, Dos and Don’ts for providing exceptional, superior customer service, Knowing your customers

NDJ Consultant

Creative Debt Collecting - Basics of debt collecting, Overdue accounts, Long overdue accounts, Accounts at risk, When all else fails

NDJ Consultants

Certificate in Stress Management - Handle stress, Identifying stress, Manage Stress, What should be done with stress

NDJ Consultants

ADVANCED DIPLOMA IN NEGOTIATION SKILLS - Core principles of negotiations, Dealing with anger in negotiation, Conflict, dispute resolution, Multi-party negotiations, Legal issues in negotiation, International issue in negotiation, In-depth personality analysis, Breaking premature thoughts, Moving from conflict to compromise, Relation to media during & after negotiations

INTERNATIONAL NEGOTIATION ACADEMY

Call Centre Diploma - Introduction To Pcs, MS Word (Modules 1 & 2), MS Excel (Modules 1 & 2), Windows Navigation, E-Mail & Internet, Typing, Call Centre Skills, Typing Skills

Quest Computer Skills Centre

Matric - Siswati, English, Office Practive, Public Administration, Afrikaans, Geography, Information Processing

Roodepoort Technical College

Diploma And Certificate - Communication In Office, Office Administration And Procedure

Damelin

Individual Certificates - Typing 40 WPM, Word Perfect 5.1 Basic, Windows 95, MS Word 97

National Computer College

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