Delisile Mthethwa
Student Teacher
Johannesburg
Summary
Dynamic Independent Consultant with a proven track record at TFG, mentoring and leading teams to market expansion success. Expert in technology proficiency and interpersonal skills, I excel in optimizing marketing strategies and fostering client relationships. Demonstrated ability to teach, solve problems, and enhance team performance, contributing to significant client satisfaction and growth.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Independent Consultant
TFG
Johannesburg, Gauteng
10.2022 - 05.2023
- Mentored junior consultants within the team, contributing to their professional development and growth as independent consultants themselves.
- Handled confidential customer business and operational information.
- Assisted clients in identifying new market opportunities, leading to successful expansion efforts.
- Oversaw team of Number consulting professionals, encouraging sales and training members on effective strategies.
- Evaluated client marketing strategies, offering insightful recommendations on how to optimize campaigns for maximum impact.
- Researched latest market trends to provide current knowledge to clients.
- Fostered strong relationships with clients through consistent communication and collaboration.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Waitress
Club Neh!
Johannesburg, Gauteng
08.2017 - 03.2018
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor Of Education - Undergraduate Academic Degree
University of South Africa
Pretoria High School Bachelor - General Studies
Machanca Secondary School
Vryheid, KwaZulu Natal2021
Skills
Teaching and Instruction
Technology Proficiency Administrative
Customer Service
nterpersonal Skills
Organizational Skills
Time Management
Team Collaboration
Problem-Solving
Accomplishments
TFG | Independent Agent |
● Processed applications for new and existing accounts, resulting in 30% approval rate and increase in and account sales.
● Maintained accurate records of client information ensuring compliance with industry regulations.
● Analyzed clients current policy and recommended additional coverage resulting increase policy premiums.
● Identified opportunities to cross-sell additional products resulting increase in policy premiums and customer satisfaction
Club Neh! | Waitress |
● Quality reset and clean up tables after customer leave to enable speedy turnaround and guests flow.
● Maintained customer satisfaction by clarifying questions about orders and speciality items.
● Shared knowledge of menu items and flavors, enabling customer to make personal decisions based on taste and interests
Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Work Preference
Work Type
Full TimePart TimeInternshipContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsCompany CultureTimeline
Independent Consultant
TFG
10.2022 - 05.2023
Waitress
Club Neh!
08.2017 - 03.2018
Bachelor Of Education - Undergraduate Academic Degree
University of South Africa
High School Bachelor - General Studies
Machanca Secondary School