Delela Ndlela
Moroka
Summary
I am an excellent communicator and lateral thinker. My adaptability has made it possible for me to use my current position to learn new skills – from product specific knowledge to coding and systems thinking. In my current role, I have combined legal knowledge, technical proficiency, and client-centric thinking to help shape a payments department that serves all stakeholders, from accountholders, to large corporations, to my employer, the financial institution at the centre of the payments process.
Overview
4
4
years of professional experience
Work History
PROCESS ANALYST
Capitec Bank
09.2023 - Current
- Analyzed process workflows to identify areas for efficiency improvements.
- Supported data collection and analysis for operational reporting initiatives.
- Assisted in documenting standard operating procedures for team reference.
- Collaborated with cross-functional teams to streamline communication processes.
- Supported the drafting and negotiation of client agreements
- lead the implementation of automation projects
- Deliver the department's quarterly risk-self analysis to identify financial, operational and regulatory risks arising from BAU processes
- Conducted research on best practices to enhance process effectiveness.
- Conduct high-risk user investigations
- Advise management on the monitoring of high-risk clients
- Represent the bank at the Interbank High-Risk Forum
Graduate Programme
Capitec Bank
02.2022 - 09.2023
- Contract drafting
- Business analysis skills development
- UI Path citizen automation
- Leadership training
Education
LLB - Law
University of Cape Town
Cape Town, South Africa02-2022
Skills
- Process documentation
- Lean six sigma
- Reporting skills
- Workflow Analysis
- Business process design
- Change management
- Business requirements analysis
- Cross-functional collaboration
- Efficiency optimization
- Compliance monitoring
- CRAFT usage
PUBLICATIONS
- https://rpublc.com/vol9-no1/african-architecture/
- https://itsartlaw.org/art-law/who-owns-african-art/
Timeline
PROCESS ANALYST
Capitec Bank
09.2023 - Current
Graduate Programme
Capitec Bank
02.2022 - 09.2023
LLB - Law
University of Cape Town