Delarney Elliott

Receptionist

• Maintained tidy and organized front desk, creating inviting atmosphere for guests.
• Demonstrated professionalism whilst handling guest complaints, resulting in improved customer satisfaction levels.
• Contributed to a friendly work environment, fostering positive staff morale.
• Directed visitors by maintaining employee and department directories, giving instructions effectively.
• Welcomed visitors with warm and professional manner.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Manage Front Desk
• Providing General information about the organization and its services
• Answering phones, managing incoming calls, screening calls, taking messages and forwarding calls to the appropriate individuals
• Handling Mail
• Filing, photocopying and scanning
• Handling Switchboard
• Customer Service

Specialist Customer Liaison

• Booking vehicles in for a service
• Customer Service Interview
• Outbound calls surveys
• Problem Solving
• Feedback Collection
• Internal Collaboration
• Maintaining Records
• Proactive Engagement
• Communication and Relationship Management

Service Advisor

• Acts as a Liaison between customers and the service technicians managing communication and coordinating vehicle repairs
• Greeting and Assessing needs
• Explaining issues and solutions
• Providing Recommendations
• Managing Expectations
• Handling Inquiries
• Doing body checks on the vehicle
• Taking down vehicle mileages
• Stamping service books
• Maintaining Communication
• Managing Paperwork
• Scheduling Appointments
• Creating Job cards

Parts Sales

• Selling and distributing vehicle parts and accessories to customers
• Recommending Parts
• Processing Orders
• Handling Payments
• Providing Quotations

Car sales

• Inbound Calls
• Working on CMS
• Sales Admin
• Outbound Calls
• Cold calling customers
• Following up on leads

• Assisting in food and beverage preparation
• Serving customers
• Taking orders
• Handling payments
• Selling products
• Ensuring cleanliness and safety in the area.
• Strong communication skills and working under pressure.

• Assisting customers by answering questions about products or services
• Restocking product shelves
• Helping customers find products
• Greeting customer and managing the cash register
• Processing sales transactions in-store or online
• Marketing and selling store products.
• Working in the Kiosk

• Balance currency, coin and checks in cash drawers at ends of shifts
• Calculate daily transactions using computers, calculators or adding machines
• Receive cash and checks for deposit, verify amounts, and check accuracy of deposit slips
• Arrange monies received in cash boxes and coin dispensers according to denomination order a supply of cash to meet daily needs.

• Attending to capture all new policies
• Checking payments on Nupay
• Capturing Neado payments on system
• Verify data by comparing it to source documents
• Creating spreadsheets with large numbers of figures
• Transfer data from paper formats into computer files or database systems using keyboards
• Data recorders or optical scanners.