Delano Smith
Cape Town
Summary
Analyses fraud alerts and reported cases to identify risk, validate findings, and support accurate decisions. Logs investigations and outcomes to build a reusable knowledge base that improves future case handling. Applies clear communication and sound judgement to support effective fraud prevention.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Fraud Monitoring Consultant
Capitec Bank
Cape Town, South Africa
11.2025 - Current
- Monitored transactions with advanced analytics to flag suspicious fraud patterns.
- Conducted thorough investigations into reported cases of fraud, gathering evidence to support findings.
- Investigated complex issues, tracing root causes and implementing effective fixes to mitigate future risks.
- Collaborated with cross-functional teams to develop and implement enhanced fraud prevention measures across multiple platforms.
- Documented fraud investigations and outcomes, creating a reusable knowledge base to inform future cases.
Service Consultant
Capitec Bank
Port Elizabeth, South Africa
05.2024 - 11.2025
- Delivered friendly service to enhance customer satisfaction in every interaction.
- Managed customer queries and concerns, ensuring professionalism and patience throughout.
- Confirmed customer satisfaction with service quality, contributing to customer loyalty.
Bank Better Champion
Capitec Bank
Grahamstown, South Africa
07.2023 - 05.2024
- Spoke with customers to understand needs and deliver excellent service.
- Actively listened to customers to fully understand requests and address concerns.
- Managed complaints using clear communication and practical problem-solving steps.
- Reviewed reported issues and analysed information to propose effective solutions.
- Met service time and quality targets consistently across shift cover.
- Collaborated with team members to achieve daily targets and service goals.
- Took on additional responsibilities during peak periods to enhance team workflow. to support team delivery during busy periods.
- Built stronger working relationships through team-building activities and shared goals.
- Maintained clean, safe workspaces to reduce accident risks for all staff.
Sales associate
Truworths Man
Grahamstown
02.2020 - 07.2023
- Reached sales targets through proactive promotion and attentive customer service.
- Recommended products based on individual customer needs and preferences to drive satisfaction and sales.
- Guided customers in product selection by providing tailored information to enhance their shopping experience.
- Organised and maintained visual merchandising standards to create an appealing shopping environment.
Education
Grade 12 - Afrikaans English Geography Life Science Life Orientation History Mathematics (Lit)
Mary Waters S.S.S
Grahamstown12-2019
Skills
- Fraud analytics
- Transaction monitoring
- Fraud investigation
- Risk assessment
- Data analysis tools
- Problem Solving
- Decision making under pressure
- Adaptability
- Time optimisation
- Customer service
- Effective communication
- Teamwork
Languages
English
Afrikaans
Hobbies
Traveling, Fitness, Playing sports
Timeline
Fraud Monitoring Consultant
Capitec Bank
11.2025 - Current
Service Consultant
Capitec Bank
05.2024 - 11.2025
Bank Better Champion
Capitec Bank
07.2023 - 05.2024
Sales associate
Truworths Man
02.2020 - 07.2023
Grade 12 - Afrikaans English Geography Life Science Life Orientation History Mathematics (Lit)
Mary Waters S.S.S