Delani Mnqabashe
Pietermaritzburg
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring my work experience to your team. I have experience in work in the key pops program started as an intern and now an administrator
Overview
12
12
years of professional experience
Work History
Administrator
Aurum Institute Key Pops
Pietermaritzburg
11.2022 - Current
- Collected, validated, and distributed information to employees.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Petty cash handling
- Procurement and sourcing
- stock management
- Organising stakeholder meeting
- Data capturing and Reporting
- Finance and Operations
Inter /Receptionist/Counselor
Aurum Institute
ekurhuleni
11.2021 - 11.2022
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive a first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved organization of files and records by instituting a new system that saved time, minimized error
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Scheduled office meetings and client appointments for staff teams.
- Entered client information into databases quickly and with minimal errors.
- Verified accuracy and validity of data entered in databases
- Evaluated source documents to locate information needed for each data entry field.
Physical Verification Officer
Gauteng liquor board
heidelberg
07.2018 - 11.2018
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted research, gathered information from multiple sources and presented results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Officer
Department of Labour
Tshwane
06.2014 - 05.2015
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted research, gathered information from multiple sources and presented results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Matric -
Khanya-Lesedi Secondary School
Heidelberg12-2011
Information Technology NQF Level 3 -
Xtensive ICT Academy
Midrand05-2015
HIV Testing Services -
Department of Health
Mpumalanga02-2022
Public Management
Unisa
Pretoria09-2023
Skills
General office administration
- Administrative procedures
- Data entry
- Financial operations
- Procurement processes
- Confidential information management
- Stakeholder management
- Attention to detail
- Verbal communication
- Discretion and confidentiality
Accomplishments
I was part of Young African leaders Initiative Cohort 11 where i was part of Public Management where I have learn how to work in Public and Private sectors and how to work with all type of people.
I have been
Admin secretory for Ratanda LGBTQI+ organization and have been handling the position well.
Custom
5,4,4,4,4,5
Timeline
Administrator
Aurum Institute Key Pops
11.2022 - Current
Inter /Receptionist/Counselor
Aurum Institute
11.2021 - 11.2022
Physical Verification Officer
Gauteng liquor board
07.2018 - 11.2018
Customer Service Officer
Department of Labour
06.2014 - 05.2015
Matric -
Khanya-Lesedi Secondary School
Information Technology NQF Level 3 -
Xtensive ICT Academy
HIV Testing Services -
Department of Health
Public Management
Unisa