Delani Khanyile

• Onboarded new employees with training and new hire documentation.
• Developed and maintained relationships with customers and suppliers through account development.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maximized performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved safety procedures to create safe working conditions for workers.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Managed and motivated employees to be productive and engaged in work.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Controlled costs to keep business operating within budget and increase profits.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Established team priorities, maintained schedules and monitored performance.
• Launched quality assurance practices for each phase of development
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Delivered data outcomes to internal and external staff to drive continuous improvement and client engagement.
• Contributed to short- and long-term strategic planning and identified potential new markets, lines of business and funding opportunities.
• Negotiated and administered vendor contracts in strict compliance with corporate policy and procedures.
• Key performance areas: Support implementation of the South African Population Policy at Local Government level, Manage the integration of Population information into Integrated Development Plans of Municipalities.

Identify and provide capacity support to Municipalities and Provincial Population Units, promote inter- governmental programmes around matters of Population & Planning in both Provincial level and Municipalities, Provide capacity support to ISRDP/URPNodal Areas and other advocacy programmes of the unit, Co-ordinate the participation of the of the Unit in the Municipal IDP reviews and other stakeholder engagements.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Created employee schedules to align coverage with forecasted demands.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Key performance areas: Development Management Administration, Municipal development control and capacity support, Processing of Development planning application, Removal of Restrictions, Subdivision applications, rezoning, Less Formal Towns Establishment applications, development application in terms of Kwa Zulu Land Act (development application outside the Town Planning Scheme – Communal Land) Development Facilitation Act (DFA).

Support Municipalities with development application processing, facilitate the proclamation of Towns through land tenure upgrade.

• Identified internal and external resources to manage relevant proposal repository.
• Gathered intelligence about upcoming procurements.
• Supported client project teams by developing written materials for client development discussions.
• Educated client procurement professionals and potential partners about company's capabilities.
• Coordinated technical training and personal development classes for staff members.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Key performance areas: Community Liaison function, Projects Facilitation, Training of Project Cadets, Sales and Administration, Marketing, Project Management support, provide support to Construction Management team, engagement with Strategic Partners and negotiation of settlements arrangements, management relocation processes, engage with suppliers.